2/10 很糟糕
Dayna
情侶出遊
2025 年 7 月 30 日
DO NOT STAY HERE! Do not book third party. We booked through Expedia and were charged before arriving. When we did, we were given a room that the door didn’t close let alone lock or have air conditioning. When we asked to move, we were given a hotter room with no ac, and eerie noise, odd scent and filth. They refused moving us to a functional or clean room so we asked for a refund. They refused, saying we’d already ‘dirtied two rooms’ and had nothing that fit the Expedia room. I had Expedia involved, who claimed they were unable to do anything and we ended up rebooking in further Napoli, changing our whole itinerary and losing the entire booking fee. It felt utterly intentional putting us in a room with a door that didn’t even close, then blaming us for wanting to move to a safe, temperature controlled room as paid for.
Do yourself a favour and stay anywhere else and don’t ruin your trip like we did with this horror or a ‘hotel’.
Dayna
於 2025 年 7 月住了 2 晚