Good Location, but the Property Needs Some Attention.
On arrival, the doorman informs you that using the lift costs €0.20. If you arrive before 6:30 pm, you will need to pay to use it, so make sure you have the correct change. The last thing you want after travelling is to find yourself dragging your luggage up the stairs!
The room itself is a little run-down and was not as clean as we would have hoped when we arrived. However, after a quick call to Annalisa, the main contact for the property, the issue was promptly resolved.
**Annalisa deserves a special mention.** She is extremely helpful and is just a quick text or WhatsApp call away. Whether you need a restaurant recommendation, directions, or assistance with something in your room, she is responsive and happy to help. Her customer service really makes a difference.
One thing to be aware of is the breakfast. Despite Expedia's description, it is not a buffet. Instead, you are offered some cake and coffee, so I would recommend planning to have breakfast at one of the many cafés nearby.
The location, however, is excellent. The property is within a short walking distance of the metro, with easy access to Garibaldi station, Naples' main railway station. There is also a great selection of restaurants and cafés in the surrounding area, and you are spoilt for choice when it comes to dining out or enjoying a little retail therapy.
Overall, we had a good stay, largely thanks to the excellent location and Annalisa