All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Stayed in a suite with plenty of room. The price was very reasonable.
Mark
Stayed 1 night in May 2024
Response from Hotel Team on 2024/5/14
Thank you so much for the positive, wonderful review. We are happy you enjoyed your stay.
6/10 Okay
Gabriela
2024/5/7
Liked: Property conditions & facilities
Gabriela
Stayed 5 nights in May 2024
Response from Bob on 2024/5/9
Dear Gabriela,We appreciate your candid score. While I'm very glad you enjoyed most of your guest experience, I'm very sorry that everything wasn't quite perfect. We sincerely hope you'll join us again soon so that we can give you the perfect stay you expect.
Thank you for taking the time to share your comments about your recent stay with us. We are disappointed to hear that the stay fell short of your expectations. We invite you to return in the future and are confident that you will be impressed. Safe Travels!
Very clean freshly renovated property Very well maintained Excellent service All staff is really attentive welcoming and accommodating I felt at home. I plan to stay again
Christina
Stayed 1 night in Apr 2024
Response from Hotel Team on 2024/5/3
Thank you for the feedback and for staying with us!
Thank you for the wonderful review, please come again.
2/10 Terrible
carlos, miami
2024/4/29
Disliked: Cleanliness, staff & service, amenities
Property with broke restroom dirty. The room look as 1800 century
broken toilet bowl broken and patched shower. stained tiles. the broken mirror in the corner. When I spoke to the front desk they gave me credit for half a night but they shouldn't rent those rooms. I ask them to expedite. Please do not rent hotels like this because it ruins people's vacations. If you want to rent, stay away from this disgusting place that is not worth spending your money on. There was not enough food, tourists had to ask for the shelves to be filled again. There was no space to sit down for breakfast. Everything is rubbish. Again, don't go to that place.
carlos
Stayed 2 nights in Apr 2024
Response from Hotel Team on 2024/5/3
Thank you very much for being our guest and for also for sharing about your experience. Please accept my sincere apology for the lack of attention from our team. We failed to live up to your service expectations and our own standards. We pride ourselves on offering exceptional service to all of our guests, I'm sorry that you did not experience us at our best. Rest assured, we are taking immediate action to prevent this from happening again and I have shared your comments with our management team to come up with an action plan for better training of our staff. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in our area.
Hotel tried to try and charge us 3 times. We booked through Expedia and prepaid. They told us we were smoking in the room and called Expedia and we couldn’t get our money back to change hotels. The toilet didn’t flush. The door to the bathroom barely opened because it kept getting stuck on the ceiling. Really low ceilings. We asked for blankets and they refused. It was the worst experience
Patricia
Stayed 5 nights in Apr 2024
Response from GM on 2024/5/3
Thank you very much for staying with us. Please accept my apology regarding service issues in your room. We take room cleanliness very seriously and have procedures in place where every room is double checked by our housekeeping leaders prior to having new guests arrive. Obviously steps were missed so I have shared your comments with our Director of Housekeeping so that this is not repeated in the future. Thank you again for your honest feedback and we look forward to welcoming you back soon.
Toddler friendly. The pool was clean, the apartments were perfect. The free breakfast was nice. It was very easy and comfortable to navigate especially having a toddler.
The only thing I would say is that I requested a bath tub, and told all the rooms have one, but then was assigned a accessible room. I even asked again at the front desk before checking in.
Jess
Stayed 2 nights in Apr 2024
Response from Hotel Team on 2024/5/3
Thank you so much, we appreciate the feedback! Hope to see you again soon.
300 dolars for 1 night, the room was full of sand , hair on the beds, mold on the shower curtain, only 3 towels in a 5 person appartment, not enough bedding, the front desk staff completely ignores you when you complain, the pool was disgusting, there is more , don't stay here
GISELLE
Stayed 1 night in Apr 2024
Response from Hotel Team on 2024/5/3
Thank you very much for staying with us. Please accept my apology regarding service issues in your room. We take room cleanliness very seriously and have procedures in place where every room is double checked by our housekeeping leaders prior to having new guests arrive. Obviously steps were missed so I have shared your comments with our Director of Housekeeping so that this is not repeated in the future. Thank you again for your honest feedback and we look forward to welcoming you back soon.
Thank you for staying with us. The hut is where we serve our breakfast. The restaurant does offer beverage service in the evening.We hope to see you again soon.
Thank you for the 5 star review! We hope to see you again in the near future.
6/10 Okay
Bradley
Traveled with family
2024/4/11
Liked: Cleanliness, staff & service, amenities
The grounds and pool are nice, the bathroom was not so good and could use some updating. They seem to be renovating some of the units so maybe this one is on the list.
Bradley
Stayed 7 nights in Mar 2024
Response from Hotel Team on 2024/4/15
Thank you so much for the feedback. Our renovation should be completed by spring.
They promote a full service bar (hence the tiki by the pool) but there is no bar or staff there. It’s just for looks. If you’re expecting a table, chairs or couch in your room, there will not be any. Staff mentioned all furniture is on back order for an entire year. But you will have 2 refrigerators 😂
Adriana
Stayed 2 nights in Apr 2024
Response from Hotel Team on 2024/4/8
We appreciate your feedback and staying with us during our renovations. The area you speak of is our breakfast bar, it is not set up for alcoholic beverages. Your feedback is heard and we thank you for your patronage.
6/10 Okay
Claudio
2024/4/7
Disliked: Staff & service
Claudio
Stayed 3 nights in Apr 2024
Response from Hotel Team on 2024/4/9
Thank you for your feedback and for staying with us. Please come again soon.
6/10 Okay
Danielle
2024/4/5
We were there one night which was fine. The rooms are not very nice but seviceable. But I do like the hot tubs.
Danielle
Stayed 1 night in Apr 2024
Response from Hotel Team on 2024/4/8
We appreciate your staying with us. Please come again, our renovations are underway.
Hello Oraince,We are sincerely sorry to hear about your experience with the condition of your room. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take cleanliness and hygiene very seriously, and it is unacceptable that your room did not meet the standards we strive to uphold. We have immediately alerted our housekeeping team to address the issues you have brought to our attention, including the cleanliness of the room and its amenities.We understand the impact that such an experience can have on your stay, and we sincerely apologize for any inconvenience or discomfort this may have caused you. Your feedback is invaluable to us as we work to continuously improve our services and facilities.Once again, we apologize for the disappointment you experienced and thank you for bringing these issues to our attention.
2/10 Terrible
oraince
Traveled with family
2024/3/31
Disliked: Amenities
Terrible
oraince
Stayed 1 night in Mar 2024
Response from Bob on 2024/5/9
Thank you for taking the time to review our hotel. We appreciate your business and your candid score from your recent stay. Your feedback is very important to us and we use it to improve our hotel for future guests.
4/10 Poor
Lineth
Business traveler, Traveled with partner
2024/3/30
Liked: Cleanliness
Disliked: Amenities
Rooms are extremely small. Bathroom is not as private located right by the entrance. AC did not work properly. Sheets were not as comfortable. Not enough room for storage.
Lineth
Stayed 3 nights in Mar 2024
Response from Bob on 2024/5/9
Thank you for taking the time to review our hotel. We appreciate your business and your candid score from your recent stay. Your feedback is very important to us and we use it to improve our hotel for future guests.
The staff was good. The location was excellent, but the property was very dirty the room.
Alfredo
Stayed 2 nights in Mar 2024
Response from Bob on 2024/5/10
Dear Alfredo, Your review was troubling — please accept my sincerest apologies that your recent stay at our hotel did not meet your expectations. We try very hard to provide all of our guests with the comfort and excellence they deserve, and I'm very sorry that we fell short of this. These details have been shared with my team, and we're going to take every measure to correct where we went wrong. Thank you again for sharing your feedback. We look forward to welcoming you back the next time that you're in Naples.
Thank you so much for the 5-star rating! Your support means a lot to us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We are always striving to improve and provide the best experience possible. Thanks again!
10/10 Excellent
Gary
Traveled with family and small children, Traveled with family
Thank you so much for the 5-star rating! Your feedback means a lot to us. We are glad we were able to meet your expectations and provide a positive experience. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. Thanks again for your support!
10/10 Excellent
Ken
2024/3/23
Ken
Stayed 2 nights in Mar 2024
Response from Hotel Team on 2024/4/15
Thank you for the wonderful review, please come again.
Wow! We're thrilled to receive a 5-star rating from you! Your satisfaction is our priority, and we're glad we could meet your expectations.
10/10 Excellent
Andy
2024/3/17
Andy
Stayed 1 night in Mar 2024
Response from Hotel Team on 2024/4/8
Thank you
8/10 Good
RobinR
Traveled with partner
2024/3/17
Liked: Cleanliness, staff & service, amenities
Nice place average suites have nice layout hot tub was hot but jets could use more pressure and my bathtub had literally no water when turned to the hot side so made for low pressure for the shower and not a scolding hot bath!
RobinR
Stayed 1 night in Mar 2024
Response from Hotel Team on 2024/3/29
Thank you for the review. Rest assure will have addressed your concerns and hope to see you again.
Staff unfriendly. Acted like they all hate their jobs…
Rooms only get cleaned every 3 days.. and sheets changed every 3 days. that is disgusting!!! Especially for the cost!! Horlel refused to grant me my rewards points despite being a high ranked customer!! Had to beg borrow and plead for toilet paper and clean towels.
Kim
Stayed 6 nights in Feb 2024
Response from Bob on 2024/5/10
Dear Kim, Your review was troubling — please accept my sincerest apologies that your recent stay at our hotel did not meet your expectations. We try very hard to provide all of our guests with the comfort and excellence they deserve, and I'm very sorry that we fell short of this. These details have been shared with my team, and we're going to take every measure to correct where we went wrong. Thank you again for sharing your feedback. We look forward to welcoming you back the next time that you're in Naples
Super cool hotel! Would highly recommend. Cool outdoor atmosphere with lots of fish ponds, 2 pools 2 hot tubs, overall best hotel especially for the price.
kim
Stayed 2 nights in Mar 2024
Response from Hotel Team on 2024/5/3
Thank you for the wonderful review, please come again.
6/10 Okay
James
Traveled with partner, Traveled with family
2024/3/13
Having to drive around the front of an extremely busy restaurant to reach the parking for our room, and finding that many restaurant patrons utilize hotel parking for their dining is disturbing. We were told this was a recently refurbished room, and I'd love to have a chat with the designer, as the room layout was quite awkward with only one chair and no table. We find the trend of No guest services booklet/local dining listing to be highly inconvenient as well.
The grounds were interesting, and the breakfast was nice, but the coffee was unable both in the room and at the breakfast dining area.
James
Stayed 2 nights in Mar 2024
Response from Bob on 2024/5/9
Thank you for taking the time to review our hotel. We appreciate your business and your candid score from your recent stay. Your feedback is very important to us and we use it to improve our hotel for future guests.