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Reviews of Scenic Hotel Te Pania

4 out of 5
Scenic Hotel Te Pania
45 Marine Parade, Napier South, Napier

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Veeni

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The shape of the hotel was unick. However bathroom wasn't upto the standard.. These days no1 has tab as shower.. please consider renovating bathroom. Also consider installing mirror in bedroom. It was unpleasant putting makeup in bathroom, next to toilet.
Stayed 1 night in Apr 2024
Response from Mick Yuan, Assistant Manager on 2024/5/3
Kia Ora Veeni,Thank you for your review and I am glad that you find our hotel unique. Unfortunately I do not quite get it when you mentioned "tab as shower". Our mirror in the bathroom is away from the toilet. Considering the decent size of our bathroom I do not think anyone would normally have the feeling as you mentioned. There is indeed mirror in the bedroom.Thank you again Veeni. Please contact the hotel and ask for me so we can have further discussion on your experience.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the stay
Stayed 1 night in Apr 2024
Response from Mick Yuan, Assistant Manager on 2024/5/3
Kia Ora Zoe,Thank you for your review and we hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

8/10 Good

Shakaiyah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Comfy sleep!
Stayed 1 night in Apr 2024
Response from Mick Yuan, Assistant Manager on 2024/5/3
Kia Ora Shakaiyah,Thank you for your review. We all know how important a good night of sleep is and I am glad that you had it while staying with us.All the best!Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views of the lake from most rooms. Easy walk to restaurants.
Stayed 1 night in Apr 2024
Response from Mick Yuan, Assistant Manager on 2024/5/3
Kia Ora Joseph,Thank you for taking the time to review us online.I am glad you enjoyed the wonderful view of Hawke Bay and find our location convenient.We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Jono

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for families and close to the pools and waterfront. Close to shops
Stayed 2 nights in Apr 2024
Response from Mick Yuan, Assistant Manager on 2024/5/3
Kia Ora Jono,Thank yo for your kind review.We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Sarah

Hotel clean and tidy, staff helpful and friendly
Stayed 1 night in Apr 2024
Response from Mick Yuan, Assistant Manager on 2024/4/10
Kia Ora Sarah,Thank you for your kind review.We wish you all the best and to see you again in the future.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Seonag

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the property is dated, the rooms are clean, comfortable, and spacious. I particularly liked the comfortable chairs at the large picture windows looking over the water. Staff were great.
Stayed 2 nights in Feb 2024
Response from Katie S on 2024/3/3
Kia Ora Seonag, Thank you for the wonderful review. Our team will really appreciate receiving this. Kind regardsKatie Silcock

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Katie S on 2024/3/3
Kia Ora Lee, Thank you for the top marks!Nga mihi nui Katie Silcock

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast buffet was not very good and the coffee was awful
Stayed 2 nights in Feb 2024
Response from Katie S on 2024/2/15
Kia Ora Jennifer, I have taken your feedback on-board. Kind regardsKatie Silcock

10/10 Excellent

Leanne and Pete

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue and a lovely stay. Highly recommend
Stayed 2 nights in Feb 2024
Response from Katie S on 2024/2/6
Kia Ora Leanne, We really appreciate the wonderful review and hope to welcome you back again soon. Kind regards, Katie Silcock, GM

8/10 Good

Wendy, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient property. Easy access to laundry on property. Enjoyed the hot tub and outdoor pool.
Stayed 2 nights in Feb 2024
Response from Katie S on 2024/2/6
Kia Ora Wendy, Thank you for your review and comments. I am pleased that you enjoyed the Ocean Spa facilities across the road from the hotel. Use of the Gym at Ocean Spa is complimentary for guests; however, all other facilities are paid separately. We hope to see you back in Napier very soon. Kind regards, Katie Silcock, GM

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie S on 2024/2/6
Kia Ora Sandra, Thank you for your feedback! Kind regards, Katie Silcock,GM

10/10 Excellent

pasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good and great staff. Would love to stay there again.
Stayed 1 night in Jan 2024
Response from Katie S on 2024/2/6
Kia Ora Pasha, Thank you for your review and your kind comments. We look forward to having you back! Nga mihi nui Katie Silcock, GM

8/10 Good

Kellie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Katie S on 2024/2/6
Kia Ora Kellie, Thank you for your review. We hope to make it a 5 next time you stay! Nga mihi nui Katie Silcock, GM

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Good Accommodation. Staff very friendly and accommodating.
Stayed 2 nights in Jan 2024
Response from Mick Yuan, Assistant Manager on 2024/1/18
Kia Ora Tracey,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick

10/10 Excellent

Tristram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location as everything is within walking distance Beach 2min across the road/hot spas and pools directly opposite with complimentary access to gym Reception service was very helpful and requests were always attended to. Special mention to the girls in the restaurant who were absolutely delightful with 6 star service and the food is exceptional……these girls made our stay a much more pleasant experience, hotels that have staff who take pride in there presentation and customer service are what makes holidays truly amazing
Stayed 4 nights in Jan 2024
Response from Katie S on 2024/2/15
Kia Ora Tristram, Thank you for your wonderful review. I will make sure the team receive this feedback. We hope to welcome you back again in the future. Nga mihi niKatie Silcock

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great views and is centrally located.
Stayed 2 nights in Jan 2024
Response from Mick Yuan, Assistant Manager on 2024/1/17
Kia Ora Mark,Thank you for your great review! We wish you all the best in 2024 and to see you again in the future.Nga mihi,Mick

2/10 Terrible

Rewi

Disliked: Cleanliness, staff & service, property conditions & facilities
We liked that location. The hotel was close to the shops. We disliked the attitude from the staff towards us. The room were surface clean. We could see dust and specks of rubbish on the floor before we got there. Vacumming not completed under the bedsx.
Stayed 2 nights in Jan 2024
Response from Mick Yuan, Assistant Manager on 2024/1/10
Kia Ora Rewi,Thank you for taking the time to review us online.I am glad to know that you enjoyed our location but sorry to read that you did not find our team helpful or our cleanness up to your standard. Hope our phone conversation provided assurance to you that we will improve in areas required.Thank you again Rewi. We wish you all the best in 2024!Nga mihi,Mick

10/10 Excellent

Mauro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and you can easily walk to the marine parade, the war memorial, the centennial park and even the prison. There’s a hot pool complex in front of the hotel so that’s an option as well
Response from Mick Yuan, Assistant Manger on 2024/1/8
Dear Mauro,Thank you for your kind review.We wish you all the best and hope to see you again in the future.Kind regards,Mick Yuan

10/10 Excellent

Thi-kim-thuy

Stayed 3 nights in Dec 2023

10/10 Excellent

Md HABIB

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location , just infront of marine parade
Stayed 2 nights in Dec 2023
Response from Mick Yuan Assistant Manager on 2024/1/7
Kia Ora Md HABIB,Thank you for your kind review.We wish you all the best in 2024!Nga mihi,Mick YuanAssistant Manager

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Marlene

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Fantastic location, walking distance to town, great views. Seems a little dated but still pleasant. A little loud due to ice maker and laundry but still enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Mick Yuan Assistant Manager on 2024/1/3
Kia Ora,Thank you for your kind review.We wish you a great 2024 ahead!Nga mihi,Mick YuanAssistant Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Balthazar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hotel
Stayed 1 night in Dec 2023
Response from Mick Yuan,Assistant Manager on 2024/1/3
Kia Ora Balthazar,Thank you for your kind review!We wish you all the best with 2024.Nga mihi,Mick YuanAssistant Manager

8/10 Good

Alison

Traveled with partner
The hotel is looking tired and in some areas not very clean. Our room had a large coffee stain on the carpet that had been there a while. Staff at check in did not have good English understanding and a question we had was just not answered. This is not helpful. The hotel has a car charger but nowhere does it say on their website to bring your own cable, or if it is free or not. Breakfast buffet was very average and not good value. The bed was comfortable.
Stayed 1 night in Dec 2023
Response from Mick Yuan, Assistant Manager on 2023/12/10
Kia Ora Alison,Thank you for taking the time to review us online.I am glad that you enjoyed your overall stay with us and admit that there are areas we can improve. For the EV charger, it does mention on our website to bring your own cable and pay as you go.Thank you again and we wish you a very Merry Christmas ahead.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodation near to the conference centre and city. Easy to walk around.
Stayed 2 nights in Nov 2023
Response from Mick Yuan, Assistant Manager on 2023/12/5
Kia Ora Daniel,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness
The view was amazing. The room smelled like cologne. The breakfast was not good but pricey. Coffee was like water and none of the food was hot just lukewarm. And, they charged us for a coke that we didn’t take from the mini bar. Unless they charged us for the milk that wasn’t on the mini bar ticket. We assumed that was free since the 6 other places we stayed in NZ gave us milk.
Stayed 1 night in Nov 2023
Response from Mick Yuan, Assistant Manager on 2023/11/23
Kia Ora Barb,Thank you for your online review.I am glad that you have enjoyed the view. I have passed your comments onto respective departments who will take it onboard and make necessary improvements. Hope the minibar charge has been resolved. We are happy to assist should you have any further questions.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the ocean and a small part of the Marine Parade
Stayed 1 night in Nov 2023
Response from Mick Yuan, Assistant Manager on 2023/11/23
Kia Ora Megan,Thank you for your feedback. Hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Great staff and beautiful views! Good location, too!
Stayed 1 night in Nov 2023
Response from Mick Yuan, Assistant Manager on 2023/11/13
Dear Tracy,Thank you for your kind review and I am glad that our staff are helpful and you enjoy the view and location! All the best to you!Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, we loved our stay here. Convenient free parking around back of hotel. Perfect location to stroll into City Centre.
Stayed 3 nights in Oct 2023
Response from Mick Yuan, Assistant Manager on 2023/11/13
Dear Stacey,Thank you for taking the time to review us online. We wish you all the best and hope to see you again in the future!Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Meha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at the hotel. Friendly staff. Clean rooms with awesome views and super comfy beds. We stayed with 2 kids and rooms are reasonably sized to accommodate 4. Convenient location. Highly recommended!
Response from Mick Yuan, Assistant Manager on 2023/11/13
Dear Meha,Thank you for your kind review. We are glad that you and family enjoyed your stay with us. We wish you all the best and hope to see again in the future.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Selma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was very helpful and welcoming. The place was clean, will definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Mick Yuan, Assistant Manager on 2023/10/28
Kia Ora Selma,Thank you for your 5/5 review.I am glad our receptionist has done a great job and leaves a great first impression for you.Thank you again Selma and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, spacious and very clean. Comfortable beds. Convenient location & good parking. Just a lot of banging doors from neighbouring rooms. Perhaps having closing mechanisms fitted to the doors would help. Would stay again when visiting Napier.
Stayed 3 nights in Oct 2023
Response from Mick Yuan,Assistant Manager on 2023/10/28
Kia Ora Pamela,Thank you for kind review. We have adjusted the door closers and this will minimise the noise caused by door shutting.Thank you again Pamela and we hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

6/10 Okay

Aiga

Traveled with partner
Liked: Staff & service
Overall stay was ok. The mini fridge in my room wasn’t working which sucked cause it was so hot and I wanted to keep drinks cold. The room isn’t very soundproof even to the point I could hear the neighbour opening and closing their drawers and when using the bathroom.
Stayed 1 night in Oct 2023
Response from Mick Yuan, Assistant Manager on 2023/10/28
Kia Ora Aiga,Thank you for feedback. We will take your feedback onboard for future improvement.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

MICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Serupepepli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay
Stayed 1 night in Sep 2023
Response from Mick Yuan, Assistant Manager on 2023/10/3
Kia Ora Serupepepli,Thank you for your review.All the best!Mick YuanAssistant Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Moana

Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Stayed 2 nights in Sep 2023

8/10 Good

Kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
Fabulous location with glorious views over the ocean..… easy parking… easy walk to shops restaurants etc.
Stayed 2 nights in Sep 2023
Response from Mick Yuan, Assistant Manager on 2023/9/14
Dear Kathy,Thank you for taking the time to review us online.I am glad that you have enjoyed your stay with us, especially the beautiful view, convenient parking and central location.Thank you again Kathy. Take care.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views.
Stayed 1 night in Sep 2023
Response from Mick Yuan, Assistant Manager on 2023/9/14
Dear Elliot,Thank you for your kind review.I am glad you enjoyed the beautiful and we hope to see you again in the future.Kind regards,Mick YuanAssistant Manager

8/10 Good

Amanda

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Tarah

Traveled with family
Liked: Staff & service
Starting to be a bit tired.
Stayed 3 nights in Aug 2023
Response from Mick Yuan, Assistant Manager on 2023/9/14
Dear Tarah,Thank you for your kind review.We wish you all the best and hope to see you again.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Julie

Stayed 2 nights in Aug 2023
Response from Katie S on 2023/8/21
Kia Ora, Thank you for your review. We hope to welcome you back again soon. Nga mihi nui Katie Silcock

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty view , nice restaurant, big parking lot, ice and laundry con room our floor
Stayed 1 night in Aug 2023
Response from Mick Yuan, Assistant Manager on 2023/8/11
Kia Ora Dana,We thank you kindly for the great review and wish to see you again in the future.Nga mihi,Mick YuanAssistant Manager

4/10 Poor

Mandy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This hotel looks great, was nice and clean, has great parking and the restaurant was very nice but the downside is there is no double glazing and the room was terribly noisy. We got no sleep, with boy racers speeding around Marine Parade until about 4am. Not great when you have to be on the road the next day. Staff were also lacking in personality.
Stayed 1 night in Jul 2023
Response from Mick Yuan, Assistant Manager on 2023/8/11
Kia Ora Mandy,Thank you for your feedback. While I am glad you enjoyed our cleanness, parking and restaurant, I acknowledge a good night sleep is important for all our guests, I have noted the point you mentioned regarding noise for future improvement.Thank you again and all the best.Mick YuanAssistant Manager

8/10 Good

Melanie

Stayed 1 night in Jul 2023