The night shift person on duty at the hotel front desk was so rude.
Jay
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Edgar
家庭旅遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Close to everything, especially the Ferry Terminal
Edgar
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Harold
2025 年 7 月 18 日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel. Few amenities for price
Harold
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Sasha
情侶出遊
2025 年 7 月 15 日
喜歡:整潔度、設施服務和住宿環境和硬體
such a beautiful place, even more so than in the pictures. such a beautiful restaurant with amazing food and service! was blown away by the price and would definitely recommend them!
Sasha
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Jack
情侶出遊
2025 年 7 月 14 日
Hotel staff was very polite and helpful. Inconvenient to have to ice at the front desk. Coffee was not warm either. Room was nice. Hotel is a bit dated. Pool hasn't been open for years
Jack
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Arlene
家庭旅遊
2025 年 7 月 13 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The check-in made a horrible comment!!
Never stay again.
Change the staff at the front desk, unprofessional !
Arlene
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Gerry
2025 年 7 月 13 日
喜歡:整潔度、員工素質和住宿環境和硬體
Classy place
Gerry
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Alain
情侶出遊
2025 年 7 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
great place quiet and clean very friendly staff
Alain
於 2025 年 6 月住了 1 晚
2/10 很糟糕
CAROLYN SHERWOOD
情侶出遊, 商務旅客
2025 年 7 月 8 日
不喜歡:整潔度、員工素質和住宿環境和硬體
I would never recommend this hotel to anyone! Our room completely flooded from the room above us having a jetted bath. Apparently the tub has been broken for a while and for some absurd reason the hotel hasn’t had it fixed. Needless to say, every time someone has a bath, the floors below flood. The hotel was fully booked so they did not give us a new room. We were told we would get a refund for the night but we’d have to book and pay for another hotel. Absolutely unacceptable! We still haven’t received our refund!
CAROLYN SHERWOOD
於 2025 年 7 月住了 1 晚
6/10 一般般
Stephen
2025 年 7 月 7 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Limited food choice around the property though its a short drive to food etc. High end Whiskey bar but not a casual place to drink after coming back to hotel. Staff are great.
Stephen
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Graham
情侶出遊, 寵物同遊, 團體旅遊, 家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
I forgot how much I love this hotel. It was close to where we needed to be for the tournament, the lobby was super impressive and classy. The Whiskey Bar was a super cool experience with knowledgeable staff. The rooms were clean, the shower worked well, the beds seemed fresh and really comfortable. Everything was right where we needed it. We didn't try the restaurant because we got there a little late for the kitchen but it looked very inviting. Staff were pleasant and professional - and efficient. Definitely recommend this hotel. Free parking was a huge plus for the 10 of us staying. Having pet friendly rooms was huge too.
Graham
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Lasma
情侶出遊
2025 年 7 月 6 日
喜歡:整潔度、員工素質和設施服務
Good locations, parking, affordable accommodation
Lasma
於 2025 年 6 月住了 1 晚
10/10 有夠讚
SUSAN R
情侶出遊
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Was a lovely stay , room was clean, lots of room , bed was very comfortable. Meals we haf were awesome. Staff were very friendly & helpful.
We would stay there again & would recommend this hotel smassop
SUSAN R
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Paula
2025 年 7 月 6 日
So this hotel was obviously incredibly luxurious and the 1990s. The bathroom floors are marble. There’s a Jacuzzi tub my room had a gas fireplace even though it’s a bit dated. The quality of the materials is really good. The door frames are solid wood the bathroom floors are genuine stone, and even though the rooms are older, the shower is incredibly clean and sharp looking. The room had two luxurious robes and slippers. Honestly, if you rolled it back to 1990 this was a five star hotel.
The lobby is a real trip. They have a whiskey bar! They have a restaurant that is open for a few hours in the evening. They don’t need to run these things for money, You can tell that they run these two businesses because it’s part of the hotel.
The hotel is a whole vibe. It’s filled with portrait of Lady Diana and teacup and displays of scotch. There is a real pride of ownership at the Grand Hotel and I was really glad that we stayed there.
A gem!
Paula
於 2025 年 7 月住了 1 晚
8/10 不錯哦
ian malcolm
家庭旅遊
2025 年 7 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyable stay
ian malcolm
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Kara
情侶出遊
2025 年 7 月 5 日
喜歡:整潔度、設施服務和住宿環境和硬體
We loved our stay at The Grand Hotel.
Kara
於 2025 年 6 月住了 3 晚
8/10 不錯哦
ronald
2025 年 7 月 4 日
喜歡:員工素質
Stayed here many times. Convenient for our agenda. Hotel is dated and needs updates but otherwise OK. Like the underground parking.
ronald
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Urvi
情侶出遊
2025 年 7 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
Neat and clean check in was super easy and quick
Urvi
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Brian
情侶出遊
2025 年 7 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The whiskey bar is incredible and the food is excellent.
Brian
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Joan
2025 年 7 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Highly recommended! My husband and I stayed for a week in the Maple Suite. It was spacious, well equipped and very clean. Front desk staff was extremely welcoming and great customer service. We would definitely stay here again if we're back in Nanaimo.
Joan
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Krista
2025 年 7 月 1 日
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent stay! Room was comfortable and clean and the restaurant was amazing! Quality service.
Krista
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Peggy
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
Excellent accueil, grande chambre propre et confortable et tranquillité des lieux.
Peggy
於 2025 年 6 月住了 1 晚
4/10 不太好
David
家庭旅遊
2025 年 6 月 29 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The bathtub/shower floor has lost it's non slip coating right where you might stand when showering. I found out the hard way and fell. Tried to stop fall with hand grab rail but to no avail. Used my right fore arm and wrist on the right hand side of the tub wall. When I landed on my backside my right fore arm and hand contacted the inner curtain and that simply pulled down both curtains and the curtain rod that was not properly attached to the shower walls. The rod came down at an angle with quite a severe thump to my head. I had no fractures from the fall or the falling rod so I finally made it out of the tub. All this around 7am.
The curtain rod in 421 needs replacement by experienced Maintenance personnel as the rod was improperly installed as it just slipped from the walls as it fell. My wife and I packed and left hotel asap. This incident and silver fish on the bathroom floor when the bathroom light is turned on at night. Leaves me no alternative but to contact the Hotel Manager to ensure no one else has this problem and to discuss some compensation.