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Reviews of Residential Primavera

3.5 out of 5
Residential Primavera
Rua de Macombre 1024, Nampula

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 17 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, would stay again when in Nampula
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, clean, safe, very friendly and helpful staff. Home away from home.
Stayed 1 night in Aug 2019

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, very central but quiet and close to Museum, cafe's etc. Rooms were big and comfortable, everything worked and staff were very friendly. No hassle check in / out. Highly recommend
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

10/10 Excellent

Derek George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and relaxing
I was at the hotel on the weekend from friday to sunday. The location is ideal in the cbd, the hotel is clean with big room and very spacious bathroom. There are restaurants on the neighbourhood and it's not far to the airport. Breakfast was good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business travel
Big rooms, good AC, good internet, good food, great service. Breakfast smaller than other hotels in town if that's an issue Best of Nampula IMO.
Stayed 4 nights in Mar 2018

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Clean room. Centrally located.
Stayed 13 nights in Feb 2018

8/10 Good

Joan D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from primavera team on 2018/1/21
Thank you very much for your feedback and thank you for staying with us ! Cheers

10/10 Excellent

Dulce Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was an amazing very efficient woman!
Stayed 1 night in Sep 2017
Response from the Manager :) on 2018/2/24
Dear Dulce, Thank you so much for posting an awesome review! We greatly appreciate your high rating and the kind words. It was such a pleasure having you, a lovely guest stay at Primavera. Looking forward to seeing you again soon! Kind regards,

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was better than expected! Internet coverage wasn't so good, but they were working on their network.
Stayed 1 night in Aug 2017
Response from Manager on 2018/2/24
Dear Steven! We appreciate you taking the time to review your stay at Primavera. Our team is pleased to hear that our service was better than expected! We are disappointed we were not able to provide what you needed during your stay, (efficient internet service in particular) and would love the chance to see you again so we can Make it Right. Should your travels bring you back to Nampula please do let us know. yours sincerely, primavera team :)

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Vijendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from primavera team :) on 2018/2/24
Thank you very much for your feedback and thank you for staying with us ! Cheers

10/10 Excellent

ELIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from primavera team on 2018/2/24
Thank you very much for your feedback and thank you for staying with us ! Cheers

2/10 Terrible

Mauricio, Colombia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Happy Check In, Unhappy Chek Out
Unfortunately ill keep a negative experuence about this hote Primavera, the reason is in the moment of Check Out they had make me pay for 2 nights, but really i had paid 1 night in advance with my credit card. I had claimed to the staff of the hotel and the boss to refund me the amount i had paid. Check Out was in January 13th 2017, now is February 4 th 2017 and Hotel Primavera never had refundme the money i had paid for a mistake from them. Means Primavera Hotel has thieft my money and i DONT RECOMEND ANYBODY STAY IN THIS HOTEL.
Response from Hania on 2018/2/24
Dear Mauricio, Thank you for your review, We take pride in our standards and values and its very disappointing to hear about your experience with us. This is not the level of service we expect our guests to receive! the management of the hotel was not aware of this incident, we would like to investigate this matter further please contact us on residencial.primavera.nampula@gmail.com so that we can make it up to you. hope to hear from you on email. yours sincerely, Hania Sm Management

10/10 Excellent

Karris, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love everything about it.
On my arrival I was greeted with a very warm welcome. The reception staff were very professional and well dressed. I loved the food I ate : their chicken curry was really good. The manager also makes a follow up to make sure every thing is good with the guest. I will definitely stay at Primavera on my next trip. I rate it as very Classy Karris Zanewick.

8/10 Good

Adrian, Tete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central for Business purposes
Good friendly service. I met some new friends and business aquaintances there and would certainly consider staying there again.

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Mariana, Berlin

Liked: Staff & service, amenities, property conditions & facilities
Der Check in war sehr freundlich und unkompliziert. Das Personal konnte sich in Englisch unterhalten. Das Zimmer, Bad und Balkon waren sehr groß und schön eingerichtet. Im Bad hat die Lampe über dem Spiegel nicht funktioniert und anfangs auch nicht die Toilettenspülung. Die Spülung würde dann später funktionstüchtig gemacht. Leider ist das WLan im Zimmer sehr schlecht!
Stayed 1 night in Oct 2019

10/10 Excellent

ana, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My twin room (202) was fine, a 4 stars hotel room, very comfortable bed and linen, very big bathroom, toiletries, water... It was a bit dark in order to work in, but the receptionist brought me a lamp and was perfectly fine. I had issues with internet in that room, but not in the one I had days later when I came back. The staff is super. The breakfast fantastic as well. Absolutely recommended
Stayed 1 night in Oct 2018

8/10 Good

DUC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Bon séjour dans cet hôtel proche du centre
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem localizado, quarto confortável
Correspondeu às expectativas.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
****************************************************
Stayed 3 nights in Jun 2018
Response from Miss manager on 2018/7/30
Dear Guest, thank you so much. we love you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio, muy buen servicio, la comida intermedia. Recomendable
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Grazioso albergo vicino al centro
Buona la pulizia e la posizione centrale. Piscina impraticabile perché sporca così come la piccola palestra vicina lasciata in abbandono. Personale della colazione poco attento a rifornire il cibo finito. Personale della reception con poca attenzione al cliente salvo una ragazza sudafricana: l'unica persona capace di vera attenzione al cliente.
Stayed 3 nights in Dec 2017
Response from Hania on 2018/2/22
Dear Guest, Thank you so much for taking the time to share your experience at Primavera. Please be assured that the issues articulated in your review will indeed receive my most immediate personal attention. We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. Regarding your feedback on the swimming pool and on the restaurant service provided, we would like to inform that your comments have been considered and we are working everyday, so we can improve. Thank you so much for your review and we look forward to welcoming you soon at Primavera. Yours in Hospitality,

8/10 Good

Max, Germany

Liked: Cleanliness, staff & service, property conditions & facilities
Fast Wifi
Most is said already, I want to mention that the Internet is very fast, was very important to me because I had to work on my stay in this hotel. I would not recommend the rooms next to the street, because of the traffic (it a small street but the sound insulation is not good) and aircondition radiators, if you like a quiet room. Breakfast is ok, but could be better, one Restaurant is directly around the corner.
Stayed 2 nights in Sep 2017
Response from the manager :) on 2018/2/24
Dear Max, Thank you for taking the time to write a review about your stay at our hotel. We are pleased to know the internet service was fast as we are always working on this aspects that are a essencial part of our service. Guest feedback is incredibly important to us. Regarding your feedback on the breakfast provided and sound insulation we would like to inform you that your comments have been considered and we are working everyday, so we can improve. We hope to have another opportunity to serve you if your travels bring you back to Nampula. yours sincerely,

8/10 Good

Giovani Maia

Liked: Cleanliness, staff & service
Hotel Razoável
Hotel razoável, café da manhã também bonzinho, e a pesssoas bem legais, o único problema é a iluminação do quarto e um cheiro ruim no banheiro, não sei se vindo da area externa dos fundos perto da piscina ou do próprio banheiro que eu fiquei hospedado
Response from Hana the Manager on 2018/2/26
Caro/a Giovani, Muito lhe agradecemos os seus comentários acerca das condições do nosso Hotel. O seu feedback contribui uma valiosa ajuda no que toca a garantir que nosso objectivo de melhorar constantemente a qualidade do nosso serviço, incrementando dessa forma a satisfação dos nossos clientes, é cumprido. geralmente em situações similares, o hospede informa a recepção e nos imediatamente mudamos o quarto ou resolvemos a situação, essa é a vantagem de ter um hotel pequeno, resolvemos problemas rapidamente :) Esperamos ter a oportunidade de o receber mais uma vez para uma experiência ainda melhor. Melhores cumprimentos,