Is Hotel Emerald pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Emerald?

Self parking is free at this property.

What time is check-in at Hotel Emerald?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Emerald?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Emerald provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30.00 per vehicle applies.

Where is Hotel Emerald located?

Located in Highridge, this hotel is within a 10-minute walk of Sarit Centre and Oshwal Religious Centre. Westgate Shopping Mall and UNHCR Kenya are also within 1 mi (2 km).

Hotel Emerald Reviews, Deals & Photos 2025

8/10 Good

Verified traveler

2020/3/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very kind staff, nice, big rooms, good location in the Westlands. But the pricing policy in the restaurant is something you need to get used to. If you order a main course (500 - 900 KES), the waiter asks you wish side dish you would like to have (e.g. steamed rice, or naan), becuase you cannnot eat the main course without side dish. But be aware: the side dish is not included, you'll have to pay it separately. So, it turned out quite expensive for me, but the portions are large. And it tastes good!

Stayed 9 nights in Mar 2020

8/10 Good

Nando

2020/1/16

Liked: Cleanliness, staff & service, amenities

Interesting location close to shopping and entertainment, staff was very helpful

Stayed 1 night in Jan 2020

8/10 Good

Jan, Berlin

2020/1/8

Liked: Cleanliness, staff & service, amenities

The hotel is located in the very heart of Westlands which is a district with many bars and restaurants. Rooms are in the 6th and 7th floor of an office building. From the balcony of my room, I had a great view at the iconic One Place building. The room was very spacious and the bed was comfortable, but the furniture a bit run down. For 40€ that's totally fine though. I would rather classify it as 3-star.

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

2019/12/31

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Dec 2019

8/10 Good

Tracie, Philadelphia

2019/12/26

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.

Stayed 3 nights in Oct 2018

8/10 Good

Ben

2019/12/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay at a budget cost

Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.

Stayed 2 nights in Nov 2019

6/10 Okay

Ziphozihle

2019/11/14

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

2019/11/12

Disliked: Staff & service, amenities, property conditions & facilities

Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

2019/11/10

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

2019/9/3

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

2019/8/5

Stayed 2 nights in Aug 2019

10/10 Excellent

Neil

2019/7/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommended

Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

2019/6/11

Disliked: Cleanliness, property conditions & facilities

The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone.

Stayed 2 nights in Jun 2019

10/10 Excellent

maximus

2019/5/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe . Great location . And value

Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room Easy you can walk around in day time . And at night you are located middle of night clubs Great place for solo or family I’ll be back

Stayed 6 nights in May 2019

8/10 Good

Verified traveler

2019/4/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location.

Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

2019/3/23

Liked: Cleanliness, staff & service

Stayed 1 night in Mar 2019

8/10 Good

Sanat

2019/2/16

Liked: Cleanliness, staff & service, room comfort

Trivsel resa

Toppenpersonal med god service och mycket vänlig .

Stayed 4 nights in Feb 2019

10/10 Excellent

SASHA

2018/4/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Emerald

Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park.

10/10 Excellent

Justin

2018/3/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

2018/2/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal

Excellent staff very friendly. Was a manageable walk to the ferry

Stayed 1 night in Feb 2018

4/10 Poor

doug

2017/6/6

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the price

The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms.

Stayed 2 nights in Jun 2017

4/10 Poor

John

2017/6/5

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel With Locked Fire Exits = Fire Trap

Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend.

Stayed 2 nights in May 2017

4/10 Poor

Verified traveler

2017/3/14

Liked: Cleanliness, room comfort

フロントがチェックアウトの時に再請求を言われた。道がいのフロントから2回も夜中にあった！ミスが多いです。2度と行かない

6/10 Okay

Roy

2017/1/4

8/10 Good

Andreas

2016/12/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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