A tranquil garden oasis where luxury meets environmental consciousness, complete with a poolside bar for relaxation and peaceful green spaces for quiet moments
Fairmont The Norfolk combines elegance with eco-friendly practices near the University of Nairobi. Guests enjoy the outdoor pool, Pembo spa treatments, and international dishes at two restaurants. The property's impeccable maintenance earns high praise from visitors.
Located in Nairobi Central, a neighborhood in Nairobi, Fairmont The Norfolk is near the airport and near a train station. Sarit Centre and Yaya Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. University of Nairobi and Kenyatta International Convention Centre are two other places to visit that come recommended. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area. Visit our Nairobi travel guide
Harry Thuku Road, PO Box 58581, Nairobi, 00200
What's nearby
University of Nairobi
1 min walk - 0.0 km
City Market
8 min walk - 0.7 km
Kenyatta International Convention Centre
18 min walk - 1.6 km
Kenya National Theatre
2 min walk - 0.2 km
Uhuru Park
12 min walk - 1.0 km
Getting around
Syokimau Station
27 min drive
Jomo Kenyatta Intl. Airport (NBO)
28 min drive
Restaurants
Sno-Cream (Kenya House)
7 min walk
Safari Terrace
5 min walk
Debonairs Muindi Mbingu
6 min walk
KBC bar (AFCO Base)
4 min walk
Saapé
7 min walk
About this property
Fairmont The Norfolk
Luxury family-friendly hotel near University of Nairobi
Located close to Kenyatta International Convention Centre and Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar, and a terrace. Treat yourself to a facial, a massage, or aromatherapy at Pembo, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar
Free self parking and valet parking
Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge)
A gift shop, ATM/banking services, and concierge services
Guest reviews give top marks for the first-rate property condition
Room features
All 170 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
Highchairs, childcare services, and free infant beds
Recycling, LED light bulbs, and eco-friendly cleaning products
Bathrooms with rainfall showers and designer toiletries
Flat-screen TVs with satellite channels
Wardrobes/closets, coffee/tea makers, and daily housekeeping
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
24-hour roundtrip airport shuttle (surcharge)
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 30 for adults and KES 15 for children
2 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Private picnics
Snack bar/deli
Restaurants on site
Lord Delamere Terrace
Tatu Restaurant
Things to do
Fitness classes
Full-service spa
Health club
Outdoor pool
Playground
Sauna
Steam room
Family friendly
Children's games
High chair
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services
Business services
Business center
Conference center (2,196 square feet of space)
Meeting rooms
Outdoors
Garden
Pool loungers
Pool umbrellas
Terrace
Vegetable garden
Full-service spa
2 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Elevator (47 inch wide door)
High-pile carpet in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
More
100% renewable energy
3 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1904
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
Mosquito nets
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Blackout drapes
Free crib
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding
Bathroom
Bathrobes
Bathtub or shower
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Slippers
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately KES 30 for adults and KES 15 for children
Airport shuttle fee: KES 8000 per vehicle (one way)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses geothermal energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi
Frequently asked questions
Does Fairmont The Norfolk have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Fairmont The Norfolk?
As of 2026/3/13, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on 2026/3/27 start from NT$5,138, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Fairmont The Norfolk pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at Fairmont The Norfolk?
Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Fairmont The Norfolk?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Fairmont The Norfolk provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.
Where is Fairmont The Norfolk located?
This family-friendly Nairobi hotel is located near the airport, within 1 mi (2 km) of University of Nairobi and Kenyatta International Convention Centre. Sarit Centre and Yaya Centre are also within 6 mi (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Fairmont The Norfolk Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind.
The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene.
Suggestions:
The room I was in could use a little updating, older TV with limited channels.
The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options!
Only complaint was spotty internet, which was very frustrating!
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.
Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.