Cloud Hotel & Suites

Property class: 4

Choose dates to view prices

You can look forward to a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services at Cloud Hotel & Suites. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a deep-tissue massage or aromatherapy. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business center.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is NT$1,899
NT$2,241 total
includes taxes & fees
Oct 24 - Oct 25

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Room

A hotel room with a large bed, a desk, two chairs, a mirror, and a television.

Executive Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Double or Twin Room

A hotel room with two beds, each with red and white bedding, a bedside table with a phone, and a wall-mounted light fixture.

Standard Double or Twin Room

9.4 out of 10
Exceptional
(13 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Suite

A hotel room with a bed, a desk, a chair, and a television.

Suite

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Located in Parklands neighborhood, Cloud Hotel & Suites is connected to a shopping center. Muthaiga Golf Club and Kenya Railway Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Chandaria Centre for Performing Arts and Nairobi Railway Museum. Looking to enjoy an event or a game while in town? See what's happening at Nairobi City Stadium or Nyayo National Stadium. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Visit our Nairobi travel guide
Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100

What's nearby

  • Diamond Plaza II
    1 min walk - 0.1 km
  • Aga Khan University Hospital, Nairobi
    10 min walk - 0.9 km
  • Aga Khan University Nairobi
    15 min walk - 1.3 km
  • Westgate Shopping Mall
    3 min drive - 1.9 km
  • Sarit Centre
    4 min drive - 2.2 km

Getting around

  • Syokimau Station
    33 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    35 min drive

Restaurants

  • Java House - Aga Khan University Hospital
    11 min walk
  • Red Ginger
    7 min walk
  • Parklands 2nd Avenue
    8 min walk
  • Spice Roots
    11 min walk
  • Mugg & Bean
    15 min walk

About this property

Cloud Hotel & Suites

  • Upscale hotel located in Parklands
  • At Cloud Hotel & Suites, you can look forward to a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a deep-tissue massage or aromatherapy. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour business center.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with free cabanas and pool umbrellas
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • A 24-hour front desk, a front-desk safe, and an elevator
  • Room features
  • All guestrooms at Cloud Hotel & Suites offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers and tubs or showers
    • 32-inch LCD TVs with premium channels
    • Refrigerators, electric kettles, and daily housekeeping

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Frequently asked questions

Does Cloud Hotel & Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Cloud Hotel & Suites?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Cloud Hotel & Suites on 2026/10/24 start from NT$1,899, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cloud Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cloud Hotel & Suites?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Cloud Hotel & Suites?

Check-out is at 11:30 AM.

Does Cloud Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies.

Where is Cloud Hotel & Suites located?

Located in Parklands, this hotel is within a 15-minute walk of Diamond Plaza II, Aga Khan University Nairobi, and Aga Khan University Hospital, Nairobi. Oshwal Religious Centre and Nairobi National Museum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cloud Hotel & Suites Reviews

7.4

Good

7.6

Cleanliness

8.0

Location

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 39 out of 124 reviews
Rating 8 - Good. 42 out of 124 reviews
Rating 6 - Okay. 15 out of 124 reviews
Rating 4 - Poor. 13 out of 124 reviews
Rating 2 - Terrible. 15 out of 124 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice views from the roof top restaurant and bar and I thought it was a good value .
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff did seem very self courteous and the breakfast was ridiculously priced.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Amenities
Very nice location, in the middle of everything, supermarket and restaurants are walking distance,. the staff at the hotel was so friendly and polite. For sure will be back to the same hotel but bigger room.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Staff very professional and kind.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Nice room in a great location

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally ok, though room was quite small.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless Staff V courteous Bed was comfortable Water was lovely & hot
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Stayed 2 nights in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, Customer service is excellent
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Amenities
It was really dirty
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Stayed 4 nights in Mar 2023