I was disappointed with the room.It definitely needed a refurbishing since it looked old and tired.
The bathroom was particularly disappointing with a great deal of work to bring it to the star rating.
The spa too could do with a facelift.
The one place that I felt was 5 star was in the dinning room with the chef and the catering manager taking the accolade,overall a lovely place to stay at.
Dilipkumar
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Ayush
情侶出遊
2025 年 5 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
Would love to go back
Ayush
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Ayush
情侶出遊
2025 年 5 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
Best hotel by far in the area
Ayush
於 2025 年 5 月住了 4 晚
6/10 一般般
Sanam
2025 年 3 月 14 日
Sanam
於 2025 年 2 月住了 2 晚
6/10 一般般
Alan
家庭旅遊
2025 年 3 月 5 日
喜歡:整潔度
不喜歡:員工素質
The staff is not proficiently trained to work in a hotel. They lack simple professionalism and knowledge of English . They were however very polite and nice. The WiFi does not work. The water in the shower was cold. The free shuttle is there but the men outside were just acting unprofessionally .
The building is beautiful, great views of the lake but it’s difficult to get here. You’ll need a driver that’s experienced in hilly terrain driving.
The breakfast is great. The chef was amazing. He came and talked to us.
Alan
於 2025 年 3 月住了 2 晚
10/10 有夠讚
ashish
2025 年 1 月 24 日
ashish
於 2025 年 1 月住了 3 晚
10/10 有夠讚
Chirag
2024 年 12 月 2 日
Chirag
於 2024 年 11 月住了 3 晚
10/10 有夠讚
parvinder
2024 年 9 月 25 日
不喜歡:員工素質
Needs lot of renovations
parvinder
於 2024 年 9 月住了 1 晚
8/10 不錯哦
Rajiv
團體旅遊
2022 年 2 月 18 日
喜歡:員工素質和客房舒適度
Rajiv
於 2022 年 2 月住了 1 晚
10/10 有夠讚
真實旅客
家庭旅遊
2022 年 2 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great
Amazing
真實旅客
於 2021 年 11 月住了 1 晚
8/10 不錯哦
Arjun
2021 年 12 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
lake view.
Arjun
於 2021 年 12 月住了 2 晚
8/10 不錯哦
真實旅客
團體旅遊, 家庭旅遊
2021 年 6 月 11 日
喜歡:整潔度、員工素質和住宿環境和硬體
Very nice view with good over all stay.
真實旅客
於 2021 年 6 月住了 2 晚
10/10 有夠讚
Charanjit
團體旅遊
2021 年 3 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel & safe
Enjoy the stay
Charanjit
於 2021 年 3 月住了 1 晚
10/10 有夠讚
Kishor
2019 年 12 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kishor
於 2019 年 11 月住了 2 晚
10/10 有夠讚
真實旅客
情侶出遊
2019 年 11 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best location in nainital. This hotel is a palace which has been renovated as a hotel. You get a very nice view of naini lake and the surroundings. And their breakfast buffet is also amazing.
真實旅客
於 2019 年 3 月住了 2 晚
10/10 有夠讚
Ankit
2019 年 7 月 9 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ankit
於 2019 年 7 月住了 3 晚
8/10 不錯哦
Brajesh
2019 年 6 月 23 日
喜歡:整潔度、員工素質和住宿環境和硬體
The Naini Retreat has a cozy exclusivity with great food options. Worth stay with family. The only issue is the hiking required to & fro from hotel. Difficult for elderly
Brajesh
於 2019 年 6 月住了 3 晚
6/10 一般般
真實旅客
家庭旅遊
2019 年 5 月 28 日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Prices are higher as compared to there services & foods
真實旅客
於 2019 年 5 月住了 2 晚
10/10 有夠讚
真實旅客
家庭旅遊
2019 年 4 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really great location and view; helpful and accommodating staff
真實旅客
於 2018 年 11 月住了 2 晚
4/10 不太好
真實旅客
家庭旅遊
2019 年 3 月 25 日
不喜歡:住宿環境和硬體
Too much overpriced, and over hyped.They don't deserve, what they claim.
真實旅客
於 2019 年 3 月住了 2 晚
8/10 不錯哦
Priyo
2019 年 3 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It is one of the oldest hotels in Nainital. It is a really pretty property but I would recommend staying only in the old wing.
Priyo
於 2019 年 3 月住了 1 晚
10/10 有夠讚
BRUCE
2018 年 11 月 15 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Hotel
I am a 72-year-old American male who visited India solo. I spent five nights at the Naini Retreat. This is a first class hotel-the room with a balcony view was outstanding and the breakfast meal, which was included in my room cost, was wonderful. The lake is a 10 minute walk away down a steep hill; the hotel offers courtesy car services if requested. The staff went the extra mile to make my stay as enjoyable as possible. Highly recommend this hotel - Really glad I stayed there
BRUCE
於 2018 年 11 月住了 5 晚
10/10 有夠讚
真實旅客
2018 年 10 月 6 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic stay. Bonfire in evening was great.
真實旅客
於 2018 年 10 月住了 1 晚
10/10 有夠讚
真實旅客
2018 年 10 月 6 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a superb experience due to its amazing location overlooking the lake. Service was excellent.
真實旅客
於 2018 年 10 月住了 1 晚
2/10 很糟糕
Midhath,Maidenhead UK
2018 年 8 月 21 日
喜歡:整潔度
不喜歡:住宿環境和硬體和客房舒適度
Damp,dark and depressing
The hotel does not mention that it is difficult to access. It has no lifts. There are too many internal and external stairs in the building which made it difficult to get around. My mother fell one time and hurt her knee. I had to help her when we wanted to go for meals or outside. In total there were 4 different staircases to access our room. The room was in the annexe building and was damp. The bedding was damp and even the clothing in the suitcase became damp. We were so disappointed as we had expected some sort of view but the window in the room had frosted glass. The room was also very dark and even with all the lights on it was pretty dark. There was no hot water and the ac did not work. The hotel did not provide any information at check in such as that they had a complimentary taxi or afternoon tea. We asked a staff member about going to the town who pointed to some steep steps to reach the town. Also at check out they could have mentioned that due to rain our flight may be cancelled. We could instead have taken a taxi from the hotel back to Delhi.