Meeting facility

Reviews of Mercure Nadi

3.5 out of 5
Mercure Nadi
Queens Road, Martintar, Nadi

Reviews

7.2

Good

Rating 10 - Excellent. 157 out of 901 reviews" "
Rating 8 - Good. 357 out of 901 reviews" "
Rating 6 - Okay. 229 out of 901 reviews" "
Rating 4 - Poor. 101 out of 901 reviews" "
Rating 2 - Terrible. 57 out of 901 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Ravinesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service cockroches in Bathroom On bed as well Twice our room door was left opened when I was not around. Air-conditioning not working very noisy couldn't sleep reported to manager on duty nothing was done to fix Air-conditioning. I will Not stay again or recommend anyone for this hotel.
Stayed 4 nights in Apr 2024
Response from Jack on 2024/5/1
Dear Ravinesh,I am truly sorry that your experience did not meet your expectations, please allow me to express my sincere apologies.At Mercure Nadi, we strive to provide a superior stay experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have raised and prevent any future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsJack WorkGeneral ManagerMercure Nadi

6/10 Okay

Christopher

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is ok, bute very old and just average maintained. It's ok for the price you pay. But don't expect to much.
Stayed 3 nights in Apr 2024
Response from Jack on 2024/5/1
Dear Christopher,Thank you for taking the time to provide us with feedback.We hope your next stay will be more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Mohammed

Liked: Staff & service
Overoll was good stay
Stayed 4 nights in Apr 2024
Response from Jack on 2024/5/1
Dear Mohammed,Thank you for taking the time to provide us with feedback.We hope your next stay will be much more pleasant than the previous one.Kind Regards Jack WorkGeneral ManagerMercure Nadi

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure Hotel is a good place to stay with everything close by. The staff are friendly especially at breakfast, pool and tennis court is good, the only problem we had was at dinner time the bar staff couldn’t add up and always over charged us for our meals and drinks,
Stayed 13 nights in Apr 2024
Response from Jack on 2024/4/24
Dear Jason,We appreciate the time you have taken to provide us with feedback.I will share your feedback with the team and I am sure your feedback will serve as an encouragement to all our staff. I have also noted your comment on being overcharged. I have addressed this with the relevant Manager and I can assure you we have addressed this with the relevant staff. Thank you for sharing your experience and we hope your next visit will be much more pleasant than the previous one.Kind Regards Jack WorkGeneral ManagerMercure Nadi

8/10 Good

Aaliya

Stayed 6 nights in Mar 2024

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 5 nights in Apr 2024
Response from Jack on 2024/4/10
Dear Dean,Thank you for taking the time to provide us with feedback.We hope our next stay will be much more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Caitlin

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff were so lovely and the food was delicious (both breakfast and dinner!!). My friend and I spent our 4 days there relaxing and drinking pina coladas, and taking advantage of the pool, the hammock and daybeds by the pool, and even added in a visit to their spa spa. For what we got, our spa package was so lovely - we loved the massage and facial! We had a great visit :)
Stayed 3 nights in Apr 2024
Response from Jack on 2024/4/8
Dear Caitlin,Thank you for taking the time to provide us with positive feedback.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Natalia

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Tile groutsare all dutry and moldy. The rooms need the renovation. They look tired and outdated.
Stayed 1 night in Apr 2024
Response from Jack on 2024/4/8
Dear Natalia,Thank you for taking the time to provide us with positive feedback.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Nikesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Jack on 2024/4/8
Dear Nikesh, Thank you for taking the time to provide us with positive feedback.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool and garden area. Lot of road noise.
Stayed 1 night in Mar 2024
Response from Jack on 2024/4/3
Dear Raymond,Thank you for taking the time to provide us with favorable feedback.We hope your next stay will be much more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

6/10 Okay

Ronald

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Jack on 2024/3/21
Dear Ronald,Thank you for taking the time to provide us with feedback.We hope your next stay will be much more pleasant than your previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Seema, Plumpton

Stayed 1 night in Mar 2024
Response from Jack on 2024/4/8
Dear Seema,Thank you for taking the time to provide us with positive feedback.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerMercure Nadi

6/10 Okay

Olivia

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Jack on 2024/3/18
Dear Olivia,Thank you for taking the time to provide us with feedback.We hope your next stay with us will be much more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Desmond

Traveled with family
Liked: Staff & service, property conditions & facilities
The buffet breakfast was good The other meals on the menu were not good at all.
Stayed 7 nights in Feb 2024
Response from Jack on 2024/3/4
Dear Desmond,Thank you for taking the time to provide us with feedback.Please note I have addressed this matter with the Head Chef, as we are working on avenues to improving the current All Day and Dinner menus.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsJack WorkGeneral ManagerMercure Nadi

6/10 Okay

Vaitele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this for short stays. Its close to resturants and shops. A drive away from Wailoloa beach and airport. Room was clean and tidy. The staff and service are always good. Vinaka
Stayed 2 nights in Feb 2024
Response from Jack on 2024/2/26
Dear Vaitele,Thank you for taking the time to provide us with feedback.We hope your next stay will be much more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

2/10 Terrible

Ashton, Wolli Creek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jack on 2024/2/26
Dear Ashton,Thank you for taking the time to tell us about your recent stay experience at Mercure Nadi. I am truly sorry that your experience did not meet your expectations, please allow me to express my sincere apologies.We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Seema, Plumpton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like the first room i was given. Was corner room next to stairs Smelt bad. Floors wet. Phone not working Air con noisy Rooms 126 and 127 was nice Thank you
Stayed 1 night in Dec 2023
Response from Jack on 2024/2/22
Dear Seema,Thank you for taking the time to provide us with feedback.We are addressing the concerns you have highlighted and pleased that you were satisfied with the rooms that were re-assigned to you.We hope your next stay will be much more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad to stay if you’re just staying for a night between flights. The breakfast was delicious by the way
Stayed 1 night in Feb 2024
Response from Jack on 2024/2/19
Dear Maria,Thank you for taking the time to provide us with feedback.We hope your next stay will be much more pleasant than the previous one.Kind Regards Jack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Taharia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Jack on 2024/2/14
Dear Taharia,Thankyou for taking the time to provide us with feedback.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Kula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included - eliminates the stress of thinking about the first meal of the day.
Stayed 1 night in Feb 2024
Response from Jack on 2024/2/14
Dear Kula,Thank you for taking the time to provide us with positive feedback.We look forward to your next stay with us.Kind Regards Jack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Prashant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a decent property woth decent facilities for a comfy stay
Stayed 1 night in Feb 2024
Response from Jack on 2024/2/8
Dear Prashant,Thank you for taking the time to provide us with positive feedback.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short and sweet stay.
Stayed 1 night in Feb 2024
Response from Jack on 2024/2/8
Dear Kyla,Thank you for taking the time to provide us with feedback.We looking forward to welcoming you back in the near future.Kind Regards Jack WorkGeneral ManagerMercure Nadi

4/10 Poor

Ashwin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overcharging for such an old property The room smelled of musky old furniture in general To towel hanger was broken and left hanging unsecured to the wall the soap dispenser was broken the patio door was a real struggle to open
Stayed 1 night in Jan 2024
Response from Jack on 2024/2/7
Dear Ashwin,Thank you for taking the time to provide with feedback.I am truly sorry that your experience did not meet your expectations, please allow me to express my most sincere apologies.At Mercure Nadi, we strive to provide a superior stay experience for all our guests , therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have highlighted to prevent any future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

KwangWoo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi is week but it is understandable because overall wifi situation is poor in Fiji. Paw paw in morning buffet was good. It is convenient to get money exchange at the reception desk.
Stayed 2 nights in Jan 2024
Response from Mercure Nadi Team on 2024/1/29
Dear KwangWoo,Thankyou for taking the time to provide us with feedback.We look forward to your next stay with us.Kind RegardsMercure Nadi Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Double Tree!
The resort was amazing! Spacious and generous size for the villa rooms, very clean and air con on point. The service of staff was great, the food options awesome and overall facilities fantastic. Downside is the beach aside from that would recommend.
Stayed 1 night in Jan 2024
Response from Jack on 2024/1/29
Thank you we look forward to your next stay.

2/10 Terrible

Huynh anh thu

Stayed 3 nights in Jan 2024
Response from Jack on 2024/1/29
Dear Huynh anh thu,Thank you for taking the time to provide us with feedback.We hope you will give us another opportunity to welcome you back, in the near future.Kind RegardsJack WorkGeneral ManagerMercure NadiKind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Pradeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure Nadi.
Friendly and helpful staff. Rooms clean, service daily. Location is good - central
Stayed 3 nights in Jan 2024
Response from Jack on 2024/1/29
Dear Pradeep,Thank you for taking the time to provide us with feedback.We look forward to your next stay with us, in the not too distant future.Kind Regards Jack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Kathlene

Stayed 5 nights in Dec 2023
Response from Jack on 2024/1/29
Dear Kathlene,Thank you for taking the time to provide us with positive feedback.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerMercure Nadi

6/10 Okay

Lee

Stayed 1 night in Dec 2023
Response from Jack on 2024/1/29
Dear Lee,Thankyou for taking the time to provide us with feedback.We look forward to your next stay with us.Kind Regards Jack WorkGeneral ManagerMercure Nadi

2/10 Terrible

Alan

Stayed 9 nights in Dec 2023
Response from Nadi on 2024/1/29
Dear Alan,Thank you for your feedback.We hope you will give us another opportunity to welcome you back in the near future.Kind RegardsJack WorkGeneral managerMercure Nadi

6/10 Okay

Kay

Traveled with family
Liked: Staff & service, amenities
The friendly staffs made the checkin so easy for us. My daughter enjoyed the pool a lot. The hotel was old but the location was handy to everything. Continental buffet breakfast was good, a lot of options and the omelette man did a great job! The only 2 things bothered us were the flies and the noisy aircon!
Stayed 2 nights in Dec 2023
Response from Jack on 2024/2/2
Dear Kay,Thank you for taking the time to provide us with feedback.At Mercure Nadi, we strive to provide a superior stay experience for all our guests, therefore your feedback is very important to us. Please rest assured we are taking the appropriate measures to address the concerns you have raised. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsJack WorkGeneral ManagerMercure Nadi

6/10 Okay

Lorne, Calgary

Traveled with partner
Liked: Cleanliness
The breakfast was good. The rooms were clean. The staff was friendly. The only issue we had was that there were children playing loudly on the playground until past midnight.
Stayed 3 nights in Dec 2023
Response from Jack on 2023/12/18
Dear Lorne, Thank you for your honest feedback regarding your recent stay at Mercure Nadi. We are glad to hear that you enjoyed the breakfast, clean rooms, and friendly staff. We understand that children can sometimes be loud, and we apologize for any inconvenience this may have caused. At Mercure Nadi we strive to provide an enjoyable and relaxing atmosphere for all our guests, and we will use your feedback to improve our services in the future. Thank you once again for taking the time to share your valuable comments with us. We hope you give us a chance to provide you with a better experience in the future.Kind RegardsJack WorkGeneral Manager Mercure Nadi

8/10 Good

Michaela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Other than the rooms needing updating, this hotel was a good place to base ourselves before and after a multi day stay on one of the islands. The restaurant is good and staff helpful, and with breakfast included it is worth the price.
Response from Jack on 2024/2/14
Dear Michaela,Thank you for taking the time to provide us with feedback.We have taken note of the concerns you have raised and working on avenues to addressing it.We hope your next stay will be much more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

marlese

Liked: Staff & service, property conditions & facilities, room comfort
Great local feel
The location is great for a real local feel of Nadi. The free breakfast was amazing, I am American so I love all curry, dahl, and cassava chips, and yummy fruit. I got bit by bugs in the room, the plumbing leaked in the sink of the bathroom and the pillows covers smelled like perfume. I would stay again though.
Stayed 2 nights in Dec 2023
Response from Jack on 2023/12/18
Dear marlese,Thank you so much for the time taken to review your stay with us at Mercure Nadi. We are pleased to hear that you enjoyed the local feel you experienced and that our free breakfast was amazing. We understand your concerns regarding the bugs, plumbing and pillows, and we realize such issues can detract from a pleasant experience. We strive to provide all our guests with an enjoyable stay, and truly apologize if we have not met expectations on this occasion. Once again, thank you for your feedback, and we hope to have future opportunities of welcoming you back. Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023
Response from Jack on 2023/12/5
Dear Rebecca,Thank you for taking the time to provide us with feedback.We trust your next stay will be much more pleasant than the previous one.Kind Regards Jack WorkGeneral ManagerMercure Nadi

8/10 Good

Emmanuel

Ok
Stayed 1 night in Dec 2023
Response from Jack on 2023/12/5
Dear Emmanuel,Thank you for taking the time to provide us with feedback.We hope your next stay will be much more pleasant than your previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Shukriti

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice plaz to stay
Stayed 1 night in Dec 2023
Response from Jack on 2023/12/18
Dera Shukriti,Thank you for taking the time to provide us with feedback.We look forward to your next stay with us, in the not too distant future.Kind Regards Jack WorkGeneral ManagerMercure Nadi

6/10 Okay

Lolohea

Traveled with family
Liked: Cleanliness, staff & service
Made a last minute booking as Tokatoka were full for the night. Really happy with staff who were accommodating. The pricing is very good free breakfast which is always nice. Clean rooms, strong AC, clean bathrooms. Really nice pool area eating areas.
Stayed 1 night in Nov 2023
Response from Jack on 2023/12/5
Dear Lolohea,Thank you for your kind words and for choosing the Mercure Nadi for your stay. We are pleased to hear that our staff was accommodating and that you enjoyed the clean rooms, strong AC, and clean bathrooms in addition to our free breakfast. We particularly pride ourselves on our pool area and eating areas here at the Mercure Nadi as we strive to provide a pleasant atmosphere for our guests. We appreciate your positive review and hope that you will choose us again in the near future.Kind Regards,Jack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Lily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, clean room and shared areas. The rooms are a bit outdated, but it’s clean and has everything we need. The staff is very kind, helpful, and polite.
Stayed 4 nights in Nov 2023
Response from Jack on 2023/11/26
Dear Lily, Thank you for your kind feedback. We are delighted to hear that you found our rooms clean and that our staff was helpful and polite. We strive to maintain the highest standards of cleanliness throughout the hotel and provide excellent customer service. We appreciate you sharing your experience with us and we hope to have the pleasure of hosting you again in the near future. Yours sincerely, Jack WorkGeneral ManagerMercure Nadi

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Jack on 2023/11/23
Dear Michael,Thank you for sharing your recent stay experience with us.We hope your next stay will be much more pleasant than the previous one.Kind RegardsJack WorkGeneral ManagerMercure Nadi

4/10 Poor

Bal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old needs renovation room
Stayed 1 night in Nov 2023
Response from Jack on 2023/11/22
Dear Balab, Thank you for sharing your experience with us at Mercure Nadi. We take all feedback very seriously as it is our priority to provide our guests with the best possible experience during their stay. While we understand your concerns about the need for renovation in some rooms, we strive to maintain an atmosphere of comfort and convenience for all of our guests. Our goal is to ensure that each and every one of our guests enjoys their stay with us and we thank you for giving us this opportunity. Once again, thank you for taking the time to provide your feedback and we hope that you would choose Mercure Nadi again in the future. Yours sincerely, Jack WorkGeneral ManagerMercure Nadi

2/10 Terrible

Cengiz

Expedia is a fraud I booked the place through Expedia at 110 AUD but when I went to the hotel they charged me 256 fjd and that’s 180 aud so your site is a fraud please redesign your site and so you don’t give holiday goers so much problems I will not use you anymore
Stayed 1 night in Nov 2023
Response from Team Mercure Nadi on 2023/11/9
Dear Cengiz,Thank you for taking the time to provide feedback on your previous stay.Your issue needs to be resolved purely with Expedia and not the Hôtel.Despite, this confusion with Expedia, we hope you will give us the opportunity to welcome you back in the near future.Kind RegardsMercure Management Team

10/10 Excellent

KULDEEP

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very yummy. We specifically loved eating freshly made omelette . Dhal rice , roti, fresh fruits were very yum. The rooms were very clean every time we walked in after shopping . Staffs were very friendly and helpful. Bathroom needs to be renovated.
Stayed 3 nights in Oct 2023
Response from Jack on 2023/11/2
Dear KULDEEP,Thank you for taking the time to provide feedback on your recent stay with us.I will definitely share your feedback with the Team as we look at addressing the concerns you have raised with the bathroom.We look forward to your next stay with us.Kind RegardsJack WorkGeneral ManagerNovotel Nadi

8/10 Good

Kennedy, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Oct 2023
Response from Jack on 2023/10/30
Dear Kennedy,Thank you for taking the time to share your feedback about your stay with us at Mercure Nadi. We appreciate your honest opinion and value all of our guests’ experiences. At Mercure Nadi, we strive to provide excellent service and a memorable stay for each of our guests. We want to thank you again for providing us with valuable feedback that helps us improve our services. Yours Sincerely, Mercure Nadi Management

8/10 Good

Zain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key didn't work but they had fixed it pretty quickly
Stayed 1 night in Oct 2023
Response from Jack on 2023/10/30
Dear Zainab,Thank you for taking the time to review your stay with us at Mercure Nadi. We appreciate your feedback and are pleased that the issue with your room key was addressed quickly. We aim to make our guests’ stay as comfortable and convenient as possible.We hope to welcome you back soon! Best Regards, Mercure Nadi Team

8/10 Good

Donna

Liked: Cleanliness, staff & service
The rooms could be renovated and updated but overall was clean and tidy convenient to family
Stayed 1 night in Oct 2023
Response from Jack on 2023/10/30
Dear Donna,Thank you for staying with us at Mercure Nadi. We are delighted to hear that you found your room to be clean and tidy and convenient for families. At Mercure, we believe that all of our guests deserve the very best in hospitality, and we strive to make sure that our facilities reflect this. We understand that some of our rooms may require updating and renovation, but we work hard to ensure that all of our rooms remain a clean and comfortable environment for our guests. We appreciate your feedback and hope that you will come back soon! Yours Sincerely, Mercure Nadi Management

8/10 Good

Deisy

Traveled with family
Liked: Staff & service
Was good, we had a nice time with my family there. The hotel is far away to the beach’s but you can pay some plans for visit other places.
Stayed 2 nights in Oct 2023
Response from Jack on 2023/10/30
Dear Deisy,Thank you for taking the time to share your experience staying with us at Mercure Nadi. We are delighted that we were able to provide you and your family with an enjoyable stay. We understand that the location of our hotel can be a bit inconvenient when it comes to beach access, however, we are proud to offer plans for day trips and activities in other nearby locations.We hope that you will consider staying with us again in the future and look forward to having you as our guest.Kind Regards, Mercure Nadi Management

6/10 Okay

WEIHUA

Stayed 1 night in Oct 2023
Response from Jack on 2023/11/9
Dear WEIHUA,Thank you for taking the time to provide feedback on your previous stay.I will address the issues you have raised with the team as we work towards improving the stay experience of our guests.We hope you will give us the opportunity to welcome you back in the near future.Kind RegardsJack WorkGeneral ManagerMercure Nadi

8/10 Good

Esther

Business traveler
Liked: Cleanliness, staff & service
what i liked; The property offered a serene, quiet environment suitable for relaxing; what i didnt like is that hotel does not offer any compliments like drinking water, shower cap, having arrived at night with no open shops in sight and restaurant closed, a bottle of drinking water would have been a great compliment from the hotel.
Stayed 1 night in Oct 2023
Response from Jack on 2023/10/30
Dear Esther, Thank you for taking the time to share your experience of Mercure Nadi with us. We are pleased to hear that you enjoyed the serene, quiet environment we offer and we appreciate your concerns regarding complimentary items in our hotel. At Mercure Nadi, we understand the importance of providing a comfortable atmosphere for our guests and strive to make each stay as enjoyable as possible. We continuously look for ways to improve our customer service so that all guests feel welcomed and appreciated. We truly value your feedback and thank you again for choosing Mercure Nadi. Sincerely, Jack WorkGeneral ManagerMercure Nadi

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jack on 2023/10/30
Dear Robert, We are pleased to hear that your experience at the Mercure Nadi was satisfactory. We strive to always provide excellent service and are glad to see that we have succeeded in doing so for you. Should you ever need anything else, please don't hesitate to reach out.Kind RegardsMercure Nadi Team