Staffs are not friendly, poor customer service provided by the staff's. The hotel does not have any backup laundry, whatever is placed in the room s are washed and replaced, no extra laundries are given like towels. Tv in rooms has to be operated manually, asked for a remote about 3-5 times, but we were told that the property doesn't have any TV remotes. Room was clean and had a pleasant stay. Overall would rate 5/10. Food was great and the best .