Does Grand Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Palace Hotel?

Self parking is free at this property.

What time is check-in at Grand Palace Hotel?

Check-in start time: noon; Check-in end time: midnight. After-hours check-in is not available.

Does Grand Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per person applies.

Where is Grand Palace Hotel located?

Located in the heart of Mzuzu, this hotel is 1.8 mi (2.8 km) from Museum and 2.5 mi (4 km) from Mzuzu Stadium. Mzuzu Wildlife Conservation Park and Mzuzu University are also within 6 mi (10 km).

Grand Palace Hotel Reviews, Deals & Photos 2025

6/10 Okay

Lilian

2022/12/24

Disliked: Property conditions & facilities

Walkable and sone friendly and respectiful gems

6/10 Okay

Yoshihiro

2024/12/3

Disliked: Staff & service

レストランのご飯の提供がとても遅い

Stayed 1 night in Dec 2024

2/10 Terrible

Saixia

2024/10/27

Stayed 1 night in Oct 2024

6/10 Okay

flemming

2024/10/18

Liked: Cleanliness, room comfort

Disliked: Staff & service

Greit sted

Vi skulle sjekke inn, men de hadde ikke rommet ledig, fikk da to rom hvor det ene var fullt av mugg på. Resepsjonisten var ganske så frekk og stod å lo av oss. Snakket på Checewa og gjorde narr av oss med de andre i resepsjonen. Alle nødutganger blir låst med hengelås, så skulle det skje en brann ja da blir du med brannen og ser ikke dagens lys igjen.

Stayed 2 nights in Oct 2024

10/10 Excellent

flemming

2024/10/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et godt hotell i Malawi

Et godt hotel med en relativ god frokost, kunne kanskje hat noe ost eller noe annet til pålegg. Men faktisk et veldig bra hotell her i Malawi

Stayed 1 night in Oct 2024

4/10 Poor

Pizzaro

2024/8/25

Disliked: Staff & service

Stayed 1 night in Aug 2024

8/10 Good

BOAZ

2022/6/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2022

8/10 Good

Anita

2022/4/22

Stayed 2 nights in Apr 2022

2/10 Terrible

Ayako

2022/3/28

Stayed 1 night in Mar 2022

8/10 Good

Chikumbusko

2021/12/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2021

8/10 Good

Anne

2021/11/11

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.

Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveler

2021/7/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

2021/6/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.

Stayed 1 night in Jun 2021

10/10 Excellent

Huw

2020/1/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Comfortable stay

Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

2019/12/7

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.

Stayed 1 night in Nov 2019

10/10 Excellent

Leann

2019/9/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ts worth the price and more

They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

2019/5/14

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

2019/5/5

Liked: Cleanliness, property conditions & facilities

チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。　築5年で比較的新しいから、まだ清潔感はある。

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

2019/3/30

Liked: Staff & service

Stayed 1 night in Mar 2019

6/10 Okay

TOYOTA

2018/12/24

Disliked: Cleanliness, property conditions & facilities

全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。

Stayed 1 night in Dec 2018

10/10 Excellent

Richard

2018/11/28

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.

Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

2018/8/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2018

10/10 Excellent

huwp, UK

2018/8/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly Staff

The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.

Stayed 2 nights in Aug 2018

10/10 Excellent

Sam

2018/4/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay on Mzuzu

My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.

8/10 Good

Don

2018/2/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleased in Mzuzu!

Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!

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Grand Palace Hotel

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