Verified review
8/10 Good
RACHEL
2026/10/5
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room except the seating the recliner was very used and had soil spots the desk chair had white spots and a very used cushion on it one of the drawers handles was bent and unusable, like the bath tub some things were not working properly like the air unit would make the lights surge as you turn on the fan and the air conditioning was slow to come on, had them check the toilet seat it was very loose when we arrived, house keeping did a good in fixing our room up. I didn’t see a gym or pool, no elevator to carry luggage to the second floor, you could hear your neighbor and their television, the continental breakfast could be little better it was only waffles,toast, muffins cereal and juice would have loved eggs and bacon or sausage, the receptionist could use a little more personality in greeting guess, perhaps a smile and a greeting of hello, maybe she was tired we all go through something. I stayed due to the convenience of where the hotel was located . The walk way to the hotel was very pretty due to the flowers. One gentleman held the door for us and greeted us which was very nice! The road next to the hotel needs desperate repair I was scared I could get a flat. We had to redo our key after leaving and coming back to the room my daughter had to use the restroom and it was a inconvenience to go all the way down stairs again and o reset our key. It was our first time in Norton Shores and I know we will come back and visit Muskegon again.
Stayed 3 nights in Oct 2026
