Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

I would like to take this opportunity to thank you for taking the time out to write a review, further to your experience at the Waterstones Hotel. I regret to know that you did not have a satisfactory stay experience on your recent visit to the hotel and several of our systems did not deliver. I have shared your feedback with my team to ensure that the issues are redressed and you receive the highest level of service on your next visit. We value your patronage and look forward to welcoming you back soon.

Dear Guest, Greetings from Waterstones Hotel, At the outset, allow me to thank you for the perfect star rating and hope to welcome you back soon.

Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.

Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

Dear Mr. Vipul, We are truly delighted that our facilities and services were up to your expectations. We at waterstones hotel, Mumbai look forward for your next visitation.

Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

Dear Guest, Greetings from the Waterstones Hotel & Club!! We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

Dear Guest, Greetings from Waterstones Hotel & Club!! At the outset, allow me to thank you for the perfect star rating and kind commendation. We are looking forward to your continued patronage.

Dear Mr. Daniel, Greetings from the Waterstones Hotel & Club!! Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that the constructive feedback about the WIFI will be taken into consideration. Kindly accept my sincere apologies for the inconvenience. Your comments about our club & hotel are indeed heart-warming. Thank you once again for giving us this opportunity to host you. And we look forward to welcome you back in near future

Dear Ms. Grace, Greetings from the Waterstones Hotel & Club !! Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel. We indeed cater to many guests with different stay requirements and our endevour is to ensure best discounted rates are extended to all our guests and for this very reason we have engineered different packages. Also, the transportation rates are in accordance with market trend. Next time you stay with us, I would like to see only smiles and no frowns. I would request you to kindly get in touch with our Front Office Manager, Prithviraj on "prithviraj.yadav@waterstoneshotel.com" who would be glad to customize a package as per your precise requirements.

Dear Mr. Ashley, Greetings from the Waterstones Hotel & Club !! At the outset, please accept my sincere apologies for the inconvenience caused to you as we couldn't locate your booking. There was a system glitch and hence it took us few minutes to get to a solution by contacting expedia. Also, I would like to apprise you that, we have designated smoking areas and most of our property is with non-smoking zone and for this very reason we do not allow guests to smoke near the swimming pool. Always at your service team Waterstones Hotel & Club.

Dear Guest, Greetings from the Waterstones Hotel & Club !! We are truly delighted that our facilities and services were up to your expectations and we are delighted that the staff were able to help you to get the resolution on the WIFI query. Always at your service team Waterstones Hotel & Club.

Dear Guest, Greetings from the Waterstones Hotel & Club !! We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

Dear Mr. Gaurav, Greetings from the Waterstones Hotel & Club!! Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that your detailed constructive feedback has been taken to respective departments and addressed. Kindly accept my sincere apologies for the obvious inconvenience caused to you. We most certainly look forward to having you stay with us again soon.

Dear Mr. Sameer, Greetings from the Waterstones Hotel & Club !! At the outset, please accept my sincere apologies as we did not meet your expectation with regards to the service standard. On the other had, missing out on guest property is surely a failure on our part. I have taken it upon myself and let me get back to you with an detailed investigation. I may not be able to get you the missing items though the communication should have been made to you by us. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.

Dear Guest, Greetings from Waterstones Hotel & Club, At the outset, allow me to thank you for spending time to review us on this travel forum & kind commendation. We are looking forward to your continued patronage.