Mt Kinabalu Tours

Great polite staff, very helpful, very happy. Nexus is a beautiful, picturesque escape from the normal hustle and bustle of everyday life. We would definitely book this place again. Just be sure to pack the insect repellent as you would going to any beach.

Unfortunately, our stay at The Aru was disappointing. Cleaning was never completed on time, and when the apartment was cleaned, items were regularly missed or left undone. The overhead shower did not work, and we also experienced problems with the hot water. Communication from the staff was poor, with little effort made to keep us updated or resolve the issues. The service felt very cold and unwelcoming. The property has potential, but the maintenance, housekeeping and customer service need significant improvement.