Rang bell waited, rang bell another 5 times every 2 minutes, could hear the barman talking to people so knew someone was their, He appeared and said someone will be with me in a moment, sat down, waited 15 minutes and still no-one, rang bell again and waited a further 10 minutes, went to the bar to see if I could get checked in, was informed by barman that the lady on reception was busy in the kitchen, I ordered a pint of lager and waited another 10 minutes, then I saw the lady coming out of kitchen, so asked her If I could check in, went to reception no apology for waiting in excess of 40 minutes, No welcome was given straight brief, how are you paying for room, new card or existing card, breakfast times and last order for dinner is 8.30pm, given key and no directions to room and separate security door. Got to room needed to check work mail and could not find info on wifi password, went to reception, she was actually there and asked her for password, She pointed to a notice, I was told abruptly that the info was in the room, I later found the laminated info card underneath the towels , Shower was dreadful and took 10 minutes for hot water and very fine spray.
Such a shame the Hotel is being let down, I can see there has been alot of effort into the rooms, bar and dining facilities