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Reviews of Lake Biwa Marriott Hotel

4.5 out of 5
Lake Biwa Marriott Hotel
2876, Imahamacho-jyukkennya, Moriyama, Shiga

Reviews

8.4

Very Good

Rating 10 - Excellent. 68 out of 152 reviews" "
Rating 8 - Good. 51 out of 152 reviews" "
Rating 6 - Okay. 25 out of 152 reviews" "
Rating 4 - Poor. 7 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Shih-Chuan

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Kim Kek, Penelope

Liked: Cleanliness
Disliked: Property conditions & facilities
The dinner offered was scant and of very poor quality. The view was more of road than lake
Stayed 1 night in Mar 2024

10/10 Excellent

Jendro

Stayed 1 night in Jan 2023

10/10 Excellent

Hak Kwong, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well maintained. Location by the lake offers splendid view. Staff is friendly and helpful. Food is great
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A clean, spacious hotel with excellent facilities and a stunning lake view.
Stayed 1 night in Jun 2022

10/10 Excellent

HISASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities are excellent, and staff are very friendly and polite. One thing inconvenient is the narrow parking slot, it was difficult to open the car door fully for offloading my bags from the rear sheet.
Stayed 2 nights in May 2022

10/10 Excellent

Jack, APO

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice location & view, in front of Biwa lake, the largest lake in Japan. Many activities in the hotel.
Stayed 2 nights in Mar 2021

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

4/10 Poor

Jan, Lancs, England

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The outside of the hotel needed maintenance, the fountain wasn’t working, the paths and driveways needed weeding. It looked very run down, not what you would expect from a Marriott hotel. It lacked facilities- there was no outdoor seating area (it was hot when we stayed), the advertised bike hire was from the bicycle shop attached to the hotel and was very expensive. The swimming pool was also linked to a sports centre next door and was chargeable. Food choices were also greatly overpriced compared to other hotels in Japan and the only other restaurants within walking distance were in the shopping mall. The room was large and we paid extra for a lake view which was nice. Staff (lots) were friendly and helpful and the free shuttle bus into town was useful but there wasn’t a lot going on in the local area. Overall a disappointing and expensive stay from what we expected from a Marriott hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Rosemaniah

Spaciois room with an awesome view
Clean and spacious rooms. Comfortable bed and awesome view of Lake Biwa
Stayed 1 night in Sep 2018

10/10 Excellent

Emily, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel by Lake Biwa. Spacious room and good hot spring
Stayed 1 night in Jul 2018
Response from kumiko kanezaki on 2018/8/19
Thank you for using this Marriott Hotel Biwa this time. looking forward to seeing you coming again.

8/10 Good

Hwee Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful retreat
The hotel and room itself (king lakeview) was extremely clean and spacious. Atmosphere was peaceful and view of the lake waa pretty. The immediate area around the hotel has NOTHING so be prepared to eat in at the hotel or at Pieri Moriyama, a shopping centre about 5 mins drive away.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with beautiful lake view. Nice staff and nice room.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs very good with warm welcome. Even my room is not lake side, view still very good no matter day or night. The unexpected warm welcome for me is hot tea in lobby during snowing days.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great staff, spacious and clean room Recommend to rent a car for transportation as the location is a bit far
Stayed 3 nights in Dec 2017

8/10 Good

Melody , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
back side playground view
room very comfort and clean, Receptionist and Concierge are informative and helpful, breakfast varieties are acceptable, only disappoint on the table arrangement during breakfast time, we were not allowed to sit at window side but those late comers such as foreigners and Japanese are allowed!!
Stayed 1 night in Nov 2017
Response from Kanae Oyama on 2017/12/14
Thank you for sharing your experience at the Lake Biwa Marriott Hotel through the Guest Reviews your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Lake Biwa Marriott Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Shiga.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
この度は琵琶湖マリオットホテルご利用ありがとうございました。 これからもご愛顧賜りますようよろしくお願い申し上げます。

8/10 Good

Aiko

Liked: Cleanliness, staff & service, property conditions & facilities
プールが綺麗で泳ぎやすかった
Stayed 1 night in Apr 2024

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Katsutoshi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

???

Stayed 1 night in Jan 2024

10/10 Excellent

YOSHIAKI

Stayed 1 night in Jan 2024

8/10 Good

Kanako

Traveled with family
Liked: Cleanliness, staff & service, amenities
スポーツ施設併設の浴場があるのと、部屋が綺麗なので予約しました。部屋は琵琶湖の眺めがよく、改装済みですごく良かったです。お風呂は狭さはあまり気にならなかったですが、地下なので窓が無く、脱衣所の謎の汗臭さが気になってしまいましたが、泉質は良くて温まりました。 朝食のバイキングは種類も豊富で良かったのですが、おかずは凄く美味しいというものがなかったので、値段の割にはという気がします。宿泊費はそこまで高くないため総合して星は4つ止まりかなと。
Stayed 1 night in Dec 2023

2/10 Terrible

WING FAI

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
冇禮貌經
入住酒店當晚天氣是22 已經開暖氣相當好熱 但酒店話不能開冷氣，可以關閉暖氣但當晚是很熱，酒店給我一把風扇給我們一間房，但係我訂了三間房間，經理是日本人是個冇禮貌的人
Stayed 1 night in Nov 2023

8/10 Good

Minoru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
プラネタリウムを観覧するのに車椅子のまま座席まで運んでいただきありがとうございました、本人大変恐縮し感謝しています。今回は素泊まりですが喫茶や軽食ができるといいですね、また土産物コーナーが狭く物品が少ないですね、でもまた行きたいです。ありがとうございました。
Stayed 1 night in Nov 2023

10/10 Excellent

King Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

yoichi

チェックインの際に説明がありましたが、高温なのに暖房しか使えず、窓も開けられないため、朝方まで汗をかきながら、寝ることになり、不快でした。安いホテルなら、仕方ないと諦めますが、高額を払っているので、微妙な感想です。
Stayed 2 nights in Nov 2023

8/10 Good

misako

Stayed 2 nights in Oct 2023

8/10 Good

CHUNG-WEI

Stayed 1 night in Oct 2023

10/10 Excellent

Kam Ping Rosetia

Stayed 1 night in Sep 2023

8/10 Good

HARUKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした
湖側の部屋にアップグレードして頂き、良い眺めで快適に過ごせました。部屋が広かったのですが、もう少し棚や椅子があると荷物が置きやすくて良かったです。チェックアウト後にサイクリングしましたがお風呂も使わせて頂けたのはとてもありがたかったです。
Stayed 2 nights in Sep 2023

10/10 Excellent

KA CHUN RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

SEIJI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
キレイ
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

??

Stayed 1 night in Aug 2023

10/10 Excellent

Kwok Fai

Stayed 1 night in Jul 2023

10/10 Excellent

Takahisa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
家族旅行として利用。部屋、スタッフ、全てにおいて満足する内容でした。マリオットのファンになりました。また、機会が有れば宿泊したいです。
Stayed 2 nights in Jul 2023

8/10 Good

michiyo

Traveled with group
Stayed 1 night in Jun 2023

10/10 Excellent

shimotsu

Stayed 1 night in May 2023

8/10 Good

Nakajima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

EIKO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Shuji

Stayed 1 night in Feb 2023

10/10 Excellent

Wing Kai Ringo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Ching yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2023

6/10 Okay

Pinky

Liked: Cleanliness, staff & service

6/10 Okay

Aya

Traveled with family and small children
Disliked: Staff & service, amenities
寝具は寝心地最高でした 廊下からの騒音話し声か結構、聞こえ 壁が薄いのかなと 食事後のテーブルの片付けで 細かいゴミなどを下に落としてたのは 衝撃でした
Stayed 1 night in Dec 2022

10/10 Excellent

Sheung Yau

Stayed 1 night in Nov 2022