Junior Suite, Overwater (Premium Bungalow) | View from room
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Reviews of InterContinental Resort and Spa Moorea

4 out of 5
InterContinental Resort and Spa Moorea
Thiahura, Moorea-Maiao, Windward Islands

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 263 reviews" "
Rating 8 - Good. 81 out of 263 reviews" "
Rating 6 - Okay. 23 out of 263 reviews" "
Rating 4 - Poor. 11 out of 263 reviews" "
Rating 2 - Terrible. 6 out of 263 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
for the price and location - this place is awesome, my only problem was seeing they keep dolphins - for what reason??? let them go ! their pool is small and shallow, they have no place to hide from people; please please let them go - and if for some reasons they cannot be released - please give them more space and do not conduct shows and petting ...
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Yvonne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Tahiti is an expensive destination we felt we hit pretty good value although we did choose the most expensive room, over water bungalow-awesome!
Stayed 8 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location. Great access to all the tours. The concierge desk was amazing and incredible.
Stayed 9 nights in Feb 2020
Response from The Management on 2020/3/18
Dear Guest, Thank you for your comment. We are delighted to see that you enjoyed you stay with us. Our concierge team indeed works very hard in finding the best solutions for our guests and your comments are very encouraging . Thank you on their behalf. We hope to have the pleasure to welcome you back one day. Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tahiti paradise
Got snorkle gear and paddle board included in price of room. Spa reasonable prices.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Great property, beautiful views, tasty food yet sadly many individuals of the hotel staff could have had a better attitude customer service wise, lots of hardships with language barrier and even when in communication understood not great service all around had to speak with management a few times to get things resolved, the great few employees were absolutely helpful & fantastic but the rest very sub par, we hate to compare but absolutely different experience at Hilton Moorea which is always outstanding in every way or even Intercontinental Tahiti amazing staff there!! We sadly wouldn’t go back to that property again too many nuisances unfortunately especially with the extra considerations that should be common courtesy in traveling with a baby :(
Stayed 2 nights in Feb 2020
Response from The Management on 2020/2/14
Dear Guests, Thank you for sharing your experience during your stay at our Hotel. We apologize for the inconveniences you faced during your visit, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to motu island, easy excursions to island activities
Stayed 5 nights in Feb 2020
Response from The Management on 2020/2/12
Dear Guest, Thank you for this comment. We are delighted to see that your enjoyed your stay with us and our activities. For all nature lovers, Moorea is indeed a very special place rich in Flora & Fauna but also culture and traditions. We hope to welcome you back one day. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice property, friendly staff, nice beach and snorkeling near by
Stayed 4 nights in Jan 2020
Response from The Management on 2020/2/6
Dear Guest, Thank you so much for this lovely and very encouraging comment. We are glad to see that you have really enjoyed your stay with us. Be sure that we will transfer your message at all staff. We hope to have the pleasure to welcome you back one day. Sincerely,

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Old rooms needing massive upgrading. Nothing special will be done if you plan tour honeymoon here. Basic room and very expensive food. Not what you can categorize as Romantic place, even if your get through Junior Suite Overwater Bungalow (only 4 are available and even these are close to the shore so barely overwater)
Stayed 5 nights in Jan 2020

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place with great staff and wonderful amenities
Stayed 6 nights in Dec 2019

2/10 Terrible

Kevin, Houston

Traveled with partner
Disliked: Amenities
Hotel employees were on strike. Many services were not available.
Stayed 3 nights in Nov 2019
Response from The Management on 2019/12/6
Dear Guest, Thank you for choosing our Hotel for your visit to our beautiful island. We would like to sincerely apologize for all the inconveniences caused by the strike movement which was totally beyond our control. We hope that nonetheless, you have brought back home some pleasant memories of your time on our islands. Sincerely,

10/10 Excellent

Ciara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10+++
So glad I stayed here - stayed in 4 hotels during our vacation and this one was by far the best. Clean, friendly, kid friendly, awesome pools, AMAZING food. Will go again.
Stayed 5 nights in Oct 2019
Response from Hinarii MAONO - Front Office Manager on 2019/11/8
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Thank you for your feeback and we are so happy to hear that you enjoyed your stay with us. We hope to have the chance to welcome you back in one of our hotels. Mauruuru roa,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for a relaxing vacation, excellent beach and activity options nearby.
Stayed 4 nights in Sep 2019

6/10 Okay

Neil

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
We had a great room but one night into our stay, the majority of the hotel staff went on strike. After that our room was not cleaned, they just delivered towels. There was no room service. Only one hotel restaurant was open each evening and they served an awful buffet.
Stayed 4 nights in Aug 2019
Response from Hinarii MAONO - Front Office Manager on 2019/9/4
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Thank you for your feeback and be sure that our top management is concern about our guest experiences. We hope to have the chance to welcome you back in one of our hotels. Mauruuru roa, Hinarii MAONO Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly hotel, would definitively come again!
Stayed 1 night in Aug 2019
Response from The Management on 2019/8/21
Dear Guest, Thank you so much. This is all we should answer to such a great comment as you said it all. Your experience is exactly what we strive for and it is so rewarding to see that we made it. Your words will be passed on to the teams and the individuals. We hope to have the pleasure to welcome you back one day. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Fernando

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Jaap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
Great location, good snorkeling and friendly staff
Stayed 8 nights in Jul 2019
Response from Hinarii MAONO - Front Office Manager on 2019/9/4
Ia orana from Moorea, Dear guest, Thank you once again for having chosen the InterContinental Moorea Resort&Spa for your last visit in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

8/10 Good

Thomas B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful settings in the world. Everyone a the hotel is so pleasant and helpful. Sometimes they are a little slow in getting your room cleaned, but they will get it done and work around your schedule.
Stayed 9 nights in Jun 2019
Response from Hinarii MAONO - Front Office Manager on 2019/7/14
Ia orana from Moorea, Dear guest, Thank you once again for having chosen the InterContinental Moorea Resort&Spa for your last visit in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

2/10 Terrible

lela

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Hinarii MAONO - Front Office Manager on 2019/7/14
Ia orana from Moorea, Dear guest, Thank you once again for having chosen the InterContinental Moorea Resort&Spa for your last visit in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

8/10 Good

Shay, Dallas, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very large property. It had a lot of activities on a resort which was nice. I also enjoyed the Dolphin encounter. My Bungalow only had 1 regular US plug so be sure to bring a converter.
Stayed 1 night in Jul 2019
Response from The Management on 2019/7/12
Dear Guest, Thank you for this kind comment. We are delighted to see that you really enjoyed your stay with us. We hope to have the pleasure to welcome you back one day. Sincerely,

10/10 Excellent

Red Stag Timber Ltd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Hinarii MAONO - Front Office Manager on 2019/7/14
Ia orana from Moorea, Dear guest, Thank you once again for having chosen the InterContinental Moorea Resort&Spa for your last visit in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Good local restuarants, also close to ray feeding area. Food was satisfactory only. Generally an expensive place.
Stayed 9 nights in Jun 2019
Response from Hinarii MAONO - Front Office Manager on 2019/6/30
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing , reasonable prices, beautiful, clean, friendly
Stayed 2 nights in Jun 2019
Response from Hinarii MAONO - Front Office Manager on 2019/6/23
Ia Orana from Moorea, Thank you for having chosen the InterContinental Moorea Resort&Spa for your stay in French Polynesia. We hope you brought good memories home. Mauruuru roa,

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from Hinarii MAONO - Front Office Manager on 2019/6/21
Ia Orana from Moorea, Thank you for having chosen the InterContinental Moorea Resort&Spa for your stay in French Polynesia. We hope you brought good memories home. Mauruuru roa,

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Hinarii MAONO - Front Office Manager on 2019/6/21
Ia Orana from Moorea, Thank you for having chosen the InterContinental Moorea Resort&Spa for your stay in French Polynesia. We hope you brought good memories home. Mauruuru roa,

8/10 Good

Rodrigue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hinarii MAONO - Front office Manager on 2019/5/30
Ia orana from Moorea, Dear guest, Thank you once again for having chosen the InterContinental Moorea Resort&Spa for your last visit in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

10/10 Excellent

Judy, Brigantine, NJ USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the included water activities. When they were replacing sand on the beach they gave us a free boat ride to the moth which had great snorkeling with rays and fish.
Stayed 5 nights in Apr 2019
Response from The Management on 2019/5/7
Dear Judy, Thank you very much for your lovely comment. It was a pleasure to welcome you to our small piece of paradise and we are delighted to hear you have brought home with you such special memories. We hope to see you back one day. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bungalow but more water adjacent than overwat
Check in is quite late but good about storing luggage and allowing access to resort facilities if you arrive earlier. Overwater bungalow not quite what most people mean by the term (it was actually mostly on land with the deck sitting out over water) but large, comfortable, clean and great snorkeling just off the deck.
Stayed 1 night in Apr 2019
Response from Hinarii MAONO - Front Office Manager on 2019/5/25
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Thank you for your feeback and be sure that our top management is concern about our guest experiences. Indeed, our overwater bungalows are not fully over the water as the hotel location and situation do not permitted. We fully appreciate that this is not the response wich you were hoping for and we apologize in advance. However, we hope to have the chance to welcome you back in one of our hotels. We remain at your disposal should you require any further assistance. Mauruuru roa,

8/10 Good

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best resorts at Moo
It was fine, our room was not so big as expected for the paid amount. Consierge was great always helping us. Food was so so at the restaurant and very good at the pool area. Pool is on good sharp, beach is a few steps from our room. Dolphins atraction was closed due a construction project.
Stayed 5 nights in Apr 2019
Response from Hinarii MAONO - Front Desk Manager on 2019/5/25
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Thank you for your feeback and be sure that our top management is concern about our guest experiences. We hope to have the chance to welcome you back in our property after the constructions. Once again we are sincerely sorry that our Dolphin Center was unable to do excursions while you were staying with us. Mauruuru roa for your kind understanding and we remain at your disposal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Hinarii MAONO - Front Office Manager on 2019/5/30
Ia orana from Moorea, Dear guest, Thank you once again for having chosen the InterContinental Moorea Resort&Spa for your last visit in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
The resort was beautiful. I gave an overall score of 4 because of the construction going on. Would have given a 5 but for that. We were very comfortable, the people were fantastic and I'd happily go back.
Stayed 3 nights in Apr 2019
Response from Hinarii MAONO - Front Office Manager on 2019/4/22
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. We are happy to hear that you had a good time with us and sorry again for the incovenience caused by the renovation program. We hope to have the chance to welcome you back in one of our hotels. Mauruuru roa,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Hinarii MAONO - Front Office Manager on 2019/5/30
Ia orana from Moorea, Dear guest, Thank you once again for having chosen the InterContinental Moorea Resort&Spa for your last visit in French Polynesia. We hope you brought good memories home. We remain at your disposal should you require any assistance. Mauruuru roa,

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First we were very disappointed we thought it was a 4 or 5 stars hotels with excellent service and professional staff. 1. the room nightmare to find some outlets in the room 2. bathroom we stayed in the room 262 you should check by yourself for a 4or 5 stars how can we have a mirror with stains of glue or something else on it + the caulk around the toilet my gosh !!!!! 3. the balcony no lights I had to call twice to have some light on the balcony 4. two ice makers were broken a member staff told me to ask the Bar to get some ice and they refused they told me to call from my room a waste of time just a shame for 4 or 5 stars yes a shame! 5. the following day of our arrival we decided to asked to the "nautic center " arround 9am the staff member told us to go on the motu to see beautiful fishes we asked him in French if we need to book now and if it wasn't too late he said no you have to come at 10 am for the departure you will pay at that time. At 9.45 am we came back and your staff member a new one "Nathan" asked us what do you want. I explained to him we would go to the motu and he became aggressive told us it was too late etc.. etc ... frankly, it was unacceptable the way he talked to me. I just told him i am sorry but your coworker at 9 am told us it was possible to do it without a booking. For your information we spent two weeks in French Polynesia we were in a real 5 stars in Bora Bora i could say for everything service staff etc 10/10 . But your hotel and especially you
Stayed 1 night in Mar 2019
Response from Hinarii MAONO - Front Office Manager on 2019/5/25
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Thank you for bringing this to our attention, and I am so sorry that you have been inconvenienced in this way. We are concerned about the seriousness of this matter. Be sure that our top management is concern about our guest experiences. I fully appreciate that this is not the response wich you were hoping for and I apologize in advance for any further upset this may cause you. I can assure you this is not our intention. We sincderely hope to have the chance to welcome you back in one of our hotels to make things right. We remain at your disposal should you require any assistance. Mauruuru roa,

2/10 Terrible

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
The room smelled like urine and overall service was terrible. For example, we had dinner at the hotel restaurant and it took them 30 minutes just to bring us water. Guests were walking out like crazy, it was just bad.
Stayed 3 nights in Apr 2019
Response from Hinarii MAONO - Front Office Manager on 2019/4/22
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Thank you for your feeback and be sure that our top management is concern about our guest experiences. I fully appreciate that this is not the response wich you were hoping for and I apologize in advance for any further upset this may cause you. I can assure you this is not our intention. We hope to have the chance to welcome you back in one of our hotels. Mauruuru roa,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overwater bungalow paradise with family!
The property and amenities were amazing. We loved the overwater bungalow, use of kayaks, and the the turtle sanctuary onsite. The turtle sanctuary is for such a good cause. We took kids with us in the overwater bungalow and the four of us were very comfortable. The hotel went above and beyond to compensate all guest with free dinners and shows during the construction--what a nice thing to do. The only thing we didn't like was the dolphin enclosure--those dolphins should be released and not kept locked up.
Stayed 2 nights in Mar 2019
Response from Hinarii MAONO - Front Office Manager on 2019/4/8
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Thank you for your feeback and be sure that our top management is concern about our guest experiences. We hope to have the chance to welcome you back in one of our hotels. Mauruuru roa,

4/10 Poor

stephen, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beach and the quiet were delightful. Breakfast was excellent! Staff very helpful and courteous.
Stayed 6 nights in Mar 2019
Response from The Management on 2019/4/4
Dear Guest, We would like to thank you for this comment. We are delighted to see that you enjoyed your stay with us. Be assured that we will transfer your message at all staff. We hope to welcome you back one day. Sincerely,

6/10 Okay

Keith

Liked: Cleanliness, room comfort
Nice room / amenities / great people - Mgmt failed
While the room was very comfortable and the staff was amazing, some renovations (including the shutdown of the pool!!!) that were underway for 7 days of our stay were NOT mentioned in any of the website alerts or leadup to our trip. For anyone who also considers a beautiful pool a crucial part of a tropical vacation, you know what this did to an adventure we’d waited years to plan. Again, generally the grounds were beautiful and service was great, but the Management completely dropped the ball on handling our concerns and disappointments for a stay that cost far more than we ever spend.
Stayed 10 nights in Mar 2019
Response from Hinarii MAONO - Front Office Manager on 2019/4/8
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. Indeed, we are launching a HUGE programm of renovation all over the hotel, especially on our overwater bungalows but some unexpected renovations as the main lobby roof and the main pool were needed for security reasons but also to maintain the hotel quality. Thank you for taking the time to give us your feeback and be sure that our top management is concern about our guest experiences. We hope to have the chance to welcome you back in one of our hotels. Mauruuru roa,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Hinarii MAONO on 2019/3/30
Ia Orana from Moorea, First of all we would like to thank you for having chosen the InterContinental Moorea Resort&Spa for your last visite in French Polynesia. We hope to have the chance to welcome you back in one of our hotels. Mauruuru roa,

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We recently booked one night here in an Ocean View room. After a sailing trip before our vacation rental. The room was okay. A bit tired for this price category. Bed was very comfortable. Construction projects were everywhere; pool, roof, bungalows. Impact was very noticeable. Except for caution tape, nothing was done to shield construction from guests. The Ocean View room, 184, had a view of some landscape that was in front of an Oceanside bungalow. There was no view of the water When I inqyuired at the desk I was told it was considered Ocean View. A complete falsehood. I lost that one somehow. Dinner in the Casual Restaurant was good. Food was fine. Service was nice but not memorable. Again, for the price, one would expect more. The overall service was fine, but when we asked for a bit of milk for some coffee, we were turned down flatly as breakfast didn't begin for a half hour. Just not the service I expected. Not a typical four star "It would be my pleasure" response. So, wait a few months for the construction to complete, and go for nice but not over the top service and prices that are quite high. It is Mo'orea and everything is pricy. Except the fresh fish and mangos!
Stayed 1 night in Mar 2019
Response from The Management on 2019/3/26
Dear Guest, Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope that nonetheless, you have brought back home some pleasant memories of your time on our islands. Sincerely,