"Staff entered my room without permission and without knocking. Just because hotel staff have keys does not mean they can enter a guest’s room whenever they want. Guest privacy should be a top priority for any hotel, and this behavior was completely unacceptable.
In addition, I am still trying to receive the $150 USD cash deposit that I paid at check-in. When I went to check out, no staff member was available. I was told that if I wanted my refund, I should leave the key inside the room and wait until 8:00 AM for the office to open. This makes no sense. Guests may need to check out early, especially if they have other travel plans or bookings during the night or early morning.
Hotels should have staff available to process check-outs and return deposits when guests leave. We could not wait until 8:00 AM because we had another trip planned. It was very frustrating that no one was available to assist us or return the deposit at that time.
Overall, the lack of respect for guest privacy and the poor handling of the deposit refund made this a very disappointing experience."
"This is our 2nd time at this hotel, my wife and I love everything about this place.
Clean, good breakfast, fantastic service.
This will be our place to go every time we visit Plattsburgh. "
"It was a great spot. Very beautiful and unique building and grounds. Lots of wildlife was seen, birds and deer. The rooms are spacious and unique, very clean. A well appointed kitchen for common use. Excellent value. We need to be in the Plattsburgh area again in a few weeks and have already reserved a room again. "
What's the area like around Moon Pond State Forest?
Moon Pond State Forest is located in Ellenburg. Ellenburg is home to 7 hotels and other accommodations, so you can find something with the amenities you're looking for.
What's the best hotel to stay close to Moon Pond State Forest?
If I need to cancel the hotel reservation for my stay near Moon Pond State Forest, will I receive a refund?
Yes! You'll find that most hotel reservations are refundable provided that you cancel prior to the accommodation's cancellation deadline, which often is within 24-48 hours of your arrival date. If your reservation is non-refundable, it might still be possible to cancel it and be given a refund within a 24-hour period of your booking. Enter your dates, click on "Search", then filter by "fully refundable" to review the best deals available near Moon Pond State Forest.
Where can I learn more about changing or cancelling my trip in the area near Moon Pond State Forest?
For more information about updating your stay near Moon Pond State Forest or cancelling it, head over to our customer service page.