Our 8-night stay at this hotel was disappointing. The website promised a tea maker and coffee maker, but we only got a Nespresso machine. When we asked for a tea maker, staff told us to check back later, only to say none were available. The manager first denied the website’s claim, then, after we showed her the listing, dismissively said to use the Nespresso without a coffee capsule for tea, despite the clear "tea maker" description. Also, the A/C was broken , and the window wouldn’t open, forcing us to switch rooms at midnight on the first night—a major hassle. While some staff were friendly, this didn’t feel like a 4-star hotel. I wouldn’t recommend it or stay again.