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瑪麗城市莊園別墅旅店的評分

2.5 out of 5
瑪麗城市莊園別墅旅店
3130 Rue Sainte-catherine E, Montreal, QC

評論

7.4

不錯哦

10 分，有夠讚；1006 則評論中有 296 則" "
8 分，不錯哦；1006 則評論中有 349 則" "
6 分，一般般；1006 則評論中有 181 則" "
4 分，不太好；1006 則評論中有 98 則" "
2 分，很糟糕；1006 則評論中有 82 則" "

7.8/10

整潔度

8.0/10

員工素質

7.0/10

設施服務

7.0/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Xueyi

於 2023 年 12 月住了 5 晚
JF 於 2024年1月30日回覆
Thank you for your kind review! We are so blessed to have had such wonderful guests! We hope to see you again soon.

8/10 不錯哦

HUI

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
For the price, this hotel is top notch, I like the staff, very friendly. I feel that people in Montreal are very friendly.
於 2023 年 5 月住了 1 晚
JF 於 2023年5月30日回覆
We appreciate your kind words and hope to have you with us again very soon!

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Extreme poor sanitation. Multiple hairs were found on the bedsheet. Terrible dirty environments. The lady was very very dishonested. She charged my credit card without my authorisation. She claimed that it was an upgraded charge but in fact, I didn't promise to be upgraded and finally it didn't. After return home, it was discovered that CAD $100 was being charged in my credit card. She was very very dishonested.
於 2019 年 7 月住了 1 晚

8/10 不錯哦

Ka Fai Kenneth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel at a reasonable price
The staff was friendly and helpful, patiently showed us how to take the metro to go downtown. The room was ok and clean but will be better if can provide a kettle. Price is reasonable.
於 2018 年 6 月住了 1 晚

8/10 不錯哦

Ko-Ching

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 1 晚

4/10 不太好

Xu

不喜歡：整潔度
The description of this place said there is breakfast but there is nothing but water and few instant coffee K cup you have to buy it from the vending machine Towel service needs to improved
於 2024 年 5 月住了 4 晚
JF 於 2024年5月22日回覆
"Thank you for taking the time to leave us a review.It is important for us to know what our customers think of us in order to improve the customer experience. We are taking notes and will seek to fill in our gaps. Unfortunately, you did not realize that the continental breakfast was in the basement, where there is a lot of breakfast to be had. Sorry that you missed it."

4/10 不太好

Thang

於 2024 年 5 月住了 1 晚
JF 於 2024年5月21日回覆
"Thank you for taking the time to leave us a review.It is important for us to know what our customers think of us in order to improve the customer experience. We are taking notes and will seek to fill in our gaps.We are working hard to resolve any issues and hope that on your next stay, we can provide you with an even better experience."

2/10 很糟糕

Hirva

家庭旅遊
不喜歡：整潔度和員工素質
No ventilation. Pathetic service. No cooling or heating. Bees in room. Not at all helpful
於 2024 年 5 月住了 2 晚
JF 於 2024年5月21日回覆
"Thank you for taking the time to write. We are deeply sorry for providing you with such a bad experience. You deserve better and we will have management investigate the case. We are working hard to address all issues and we hope that, if you ever give us another chance, we could provide you with the stay you deserve. "

2/10 很糟糕

Sharad

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Staff on Reception was good. However, hotel is very dirty. Everywhere hair on bed on bathtub and not cleaned property. Facility doesn’t look good. No A/C. I don’t recommend it.
於 2024 年 5 月住了 1 晚
JF 於 2024年5月21日回覆
"Thank you for taking the time to write. We are happy to see that your experience has been relatively pleasant and will look to improve on our shortcomings.We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

2/10 很糟糕

Simone

情侶出遊
不喜歡：設施服務
If you are not a Quebec resident with a Quebec license plate, do not stay here. Our car along with another individual with an Ontario license plate were broken into and items were stolen. The windows were shattered and our car was rummaged through. What is even worst is residents in the area saw how distraught we were and informed us that this is a COMMON occurrence to only cars without a Quebec license plate. Our cars contained shattered glass fragments and there was no assistance from the hotel offered to help us clean inside our car or even offer a garbage bin to remove all the glass fragments. Kind residents in the area offered supplies to help clean the mess and they were disappointed that the hotel did not mention this to their guests that when you check out, your car will be broken into. We had a long drive back to Ontario with a shattered window on the highway. Very disappointed in the lack of honesty in disclosing this critical information. We would never return to this hotel again. It is unsafe and I would highly recommend not taking the public transit system that is a 15 to 20 min walk from the hotel as there is the risk you could be robbed or harmed given that our car was broken into. If you are visiting Quebec, and want to stay at this hotel and you have a non Quebec license plate, DO NOT stay here. If you prioritize your safety, do NOT stay here. We messaged the manager and requested a full refund of our stay & will probably ask them to pay the damage expense
於 2024 年 5 月住了 1 晚

2/10 很糟糕

vanessa

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Je nai pas aimé du tout, pas tres propre vetuste clim non fonctionnelle et tres bruyant
於 2024 年 5 月住了 1 晚
JF 於 2024年5月21日回覆
"Merci d'avoir pris le temps d'écrire. Nous sommes heureux de voir que votre expérience a été relativement agréable et chercherons à améliorer nos lacunes.Nous travaillons dur pour résoudre tous les problèmes et nous espérons que lors de votre prochain séjour, nous pourrons vous offrir une expérience encore meilleure."

10/10 有夠讚

Corene

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
JF 於 2024年5月21日回覆
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

6/10 一般般

venny

家庭旅遊
不喜歡：住宿環境和硬體
Very very out dated property
於 2024 年 5 月住了 2 晚
JF 於 2024年5月21日回覆
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

2/10 很糟糕

Vaughn

情侶出遊
不喜歡：設施服務和住宿環境和硬體
Room was shoe box !! No AC in room . I was able open one window. Which wasn't easy. Shower was poor!! One good thing was able to get youtu.be on TV!! Breakfast was pretty good. Oh almost forgot the elevator didn't work in the morning. And front desk working hours are 11:00 am to 11:00 pm so checking out Pain the Ass!!
於 2024 年 5 月住了 1 晚
JF 於 2024年5月22日回覆
"Thank you for taking the time to write. We are deeply sorry for providing you with such a bad experience. You deserve better and we will have management investigate the case. We are working hard to address all issues and we hope that, if you ever give us another chance, we could provide you with the stay you deserve. "

2/10 很糟糕

Abhishek

不喜歡：整潔度、員工素質和住宿環境和硬體
Not so good.
於 2024 年 5 月住了 1 晚
JF 於 2024年5月21日回覆
"Thank you for taking the time to write. We are happy to see that your experience has been relatively pleasant and will look to improve on our shortcomings.We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 有夠讚

Amanda

My room was small, but as I was traveling alone, it was perfect for me. Great value for the price. Property was quiet and clean and the continental breakfast in the morning was a nice touch. Would stay again.
於 2024 年 5 月住了 1 晚
JF 於 2024年5月21日回覆
We appreciate your kind words and hope to have you with us again very soon!

2/10 很糟糕

Laurene

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were not friendly.
於 2024 年 5 月住了 1 晚
JF 於 2024年5月21日回覆
"Merci d'avoir pris le temps d'écrire. Nous sommes heureux de voir que votre expérience a été relativement agréable et chercherons à améliorer nos lacunes.Nous travaillons dur pour résoudre tous les problèmes et nous espérons que lors de votre prochain séjour, nous pourrons vous offrir une expérience encore meilleure."

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
JF 於 2024年5月21日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

6/10 一般般

Julien

喜歡：整潔度
Prix abordable et propreté tres bien
於 2024 年 5 月住了 1 晚
JF 於 2024年5月15日回覆
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

8/10 不錯哦

Dany

喜歡：整潔度和員工素質
於 2024 年 4 月住了 7 晚
JF 於 2024年5月15日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Joanne

喜歡：整潔度、員工素質和住宿環境和硬體
Très accessible. Le voisinage , l’environnement s’est beaucoup amélioré. Petit hôtel dans une maison ancienne , hôtel modeste et très très correct car d’ailleurs il n’est pas cher du tout. Je reviendrai.
於 2024 年 5 月住了 1 晚
JF 於 2024年5月15日回覆
Nous apprécions vos gentils mots et espérons vous revoir parmi nous très bientôt!

10/10 有夠讚

Sunita

喜歡：整潔度和員工素質
Over all Hotel was good. The neighborhood is very old & crowded area. Driving around is hard.
於 2024 年 5 月住了 4 晚
JF 於 2024年5月15日回覆
We appreciate your kind words and hope to have you with us again very soon!

8/10 不錯哦

Jean-Philippe

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
JF 於 2024年5月9日回覆
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

8/10 不錯哦

Shrishma

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
My recent stay at this hotel was delightful. The location was perfect for exploring the city's attractions, and the accommodations were clean, and beautifully decorated. The staff (especially Mohammed) were incredibly friendly and attentive, providing excellent service throughout my stay. Overall, I highly recommend Auberge Manoir Ville Marie for a memorable stay in Montreal.
於 2024 年 5 月住了 2 晚
JF 於 2024年5月7日回覆
We appreciate your kind words and hope to have you with us again very soon!

10/10 有夠讚

Miguel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
JF 於 2024年5月7日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Zhenyu

喜歡：整潔度和設施服務
Everything good
於 2024 年 4 月住了 3 晚
JF 於 2024年5月7日回覆
We appreciate your kind words and hope to have you with us again very soon!

8/10 不錯哦

Bhoopalakrishnan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
JF 於 2024年5月1日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 不錯哦

Susanne

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tolles Gebäude, ruhige Lage mit guter ÖPNV Anbindung. Sehr freundliches Personal
於 2024 年 4 月住了 4 晚
JF 於 2024年4月30日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Sébastien

於 2024 年 4 月住了 1 晚
JF 於 2024年5月21日回覆
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

10/10 有夠讚

Eric

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bon établissement que je recommande
於 2024 年 4 月住了 1 晚
JF 於 2024年4月30日回覆
Nous apprécions vos gentils mots et espérons vous revoir parmi nous très bientôt!

10/10 有夠讚

Caroline

喜歡：員工素質
L’hébergement est ok mais le quartier est moyen. Je n’irai pas me promener le soir
於 2024 年 4 月住了 1 晚
JF 於 2024年4月30日回覆
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

6/10 一般般

Belange

商務旅客
喜歡：員工素質
不喜歡：設施服務
Un grand merci à l’équipe de la réception pour leur accueil chaleureux.🙏
於 2024 年 4 月住了 1 晚
JF 於 2024年4月30日回覆
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

4/10 不太好

Caroline

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
L’odeur de cigarettes était horrible
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Shamya

於 2024 年 4 月住了 1 晚
JF 於 2024年5月16日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Colleen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a clean easy to get to property with great service and free parking! We walked everywhere or road bikes which are available right near the hotel For the cost, this is definitely a great option!
於 2024 年 4 月住了 1 晚
JF 於 2024年4月25日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Caroline

喜歡：員工素質
Not a nice neighborhood
於 2024 年 4 月住了 1 晚
JF 於 2024年4月25日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

6/10 一般般

Mark

Good
於 2024 年 4 月住了 2 晚
JF 於 2024年4月25日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Vincent

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is an old building with high ceillings that makes it unique and the rooms are big and clean. The staff was also nice to us. It is about 5min drive away from the city center but it's recommended to take the bus or a bike ans not drive there cause parking is rare and expensive. Overall nice place.
於 2024 年 4 月住了 3 晚
JF 於 2024年4月23日回覆
We appreciate your kind words and hope to have you with us again very soon!

10/10 有夠讚

Supriya

於 2024 年 4 月住了 1 晚
JF 於 2024年5月15日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Émilie

於 2024 年 4 月住了 1 晚
JF 於 2024年5月15日回覆
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

10/10 有夠讚

Kevin

於 2024 年 4 月住了 2 晚
JF 於 2024年5月15日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

2/10 很糟糕

HARSH

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Worst experience
於 2024 年 4 月住了 1 晚
JF 於 2024年4月24日回覆
"We deeply regret you had such a negative experience and couldn't provide you with the stay you deserve. It's important for us to know these types of things so we can act upon them and improve our guest experience."

10/10 有夠讚

Pat

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ne pas se fier aux apparences ! Bien situé et déjeuner inclus plus que respectable. Properté dans la chambre et service très courtois. Très bon deal qualité budget.
於 2024 年 4 月住了 1 晚
JF 於 2024年4月23日回覆
Merci pour vos gentil mots! Nous sommes tellement chanceux d'avoir eu des invités aussi merveilleux! Nous espérons vous revoir bientôt.

6/10 一般般

Francois

商務旅客
喜歡：員工素質
La chambre était très ordinaire, mais c'est ce qu'on obtient pour le prix payé. La personne à l'accueil était très courtoise!
於 2024 年 4 月住了 1 晚
JF 於 2024年4月23日回覆
Merci pour vos gentil mots! Nous sommes tellement chanceux d'avoir eu des invités aussi merveilleux! Nous espérons vous revoir bientôt.

8/10 不錯哦

Zhassulan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I think the hotel should improve beds and pillows. It wasn’t comfortable to sleep.
於 2024 年 4 月住了 1 晚
JF 於 2024年4月23日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Siddhesh

喜歡：整潔度、員工素質和住宿環境和硬體
Thank you
於 2024 年 4 月住了 1 晚
JF 於 2024年4月23日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 不錯哦

Azim

喜歡：員工素質
於 2024 年 3 月住了 1 晚
JF 於 2024年4月23日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Israel Abraham

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All is ok , you can rest
於 2024 年 4 月住了 1 晚
JF 於 2024年4月23日回覆
We appreciate your kind words and hope to have you with us again very soon!

10/10 有夠讚

Margaret

喜歡：整潔度、員工素質和住宿環境和硬體
I loved everything , especially the receptionist, they are very polite
於 2024 年 4 月住了 1 晚
JF 於 2024年4月23日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 有夠讚

Parampreet

於 2024 年 4 月住了 1 晚
JF 於 2024年5月7日回覆
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"