Find Hotel with a Concierge in Montpelier, VT

"The property had a nice and cozy feel. Certainly not what I expected, but pleasantly surprised. Very clean. The pool and hot tub were out of order butcwe had a nice sized soaker tub in our room that came in handy after skiing. Stowe mount is about 10 minuyes minutes away so very convenient. "

"The room was clean & the fireplace was a perk. The problem was that the room was a ridiculously far outdoor walk uphill from the front desk with no bellhop in sight although the property claims to have a bellhop. On our walk, a lady in an ATV stopped to talk to us but didn't offer a ride or help with bags. And after the uphill trek with luggage in the elements, we had to drag our bags up steep stairs because the building had no elevator despite hotels.com saying it has elevators. Only in the main building. The room had no drinking water & when we called the front desk, they told us to walk back a ridiculous distance to purchase water or use the vending machine in the building. Newsflash: The vending machines have been removed from our building as well as the main building. All other buildings require a key so we had no access. Doubt they have vending machines. Hence, no drinking water. We were thirsty. Their website states that fire pits are just steps from our door. False. They are only in the pool area. We requested a bellhop to help us with our bags when we were departing as we needed to store bags for a few hours. After 2 calls and 45 minutes, nobody showed up so once again, we lugged our own bags a ridiculous distance. The carpet on the stairs in the common area in the Mansfield house hasn't been changed in decades. We were hopeful for a great stay, but the grunt work and lack of customer service & false advertising was overwhelming. We deserve a refund! "

"Everything was clean and comfortable. Though I understand the economic advantages of using plastic cups, I think glassware should be available for drinking all beverages. Upgrading the breakfast danish and muffins would be nice - local bakery perhaps ? "

"I just want to say how unbelievably rude, off putting and un helpful the concierge is! I have never experienced such poor hospitality in all of my travels. Glaring at me as I approached her. So unwilling to offer any information besides a old marked up peice of paper with scratched out phone numbers. Not even a hello or welcome. As some who also works in hospitality I’ve never seen such a poor display in my career from any co workers either. If she hates her job so much she should quit instead on denying guests info in maximizing their experience in Stowe. You’re better off just googling because she is useless and beyond rude!"

"We were upgraded to a one bedroom suite. We went from a Mountain View to a huge mound view. The lodge is lovely, definitely geared towards a family stay than a couples stay. I would stay intown next visit."