Waterslide

Reviews of The Kartrite Resort & Indoor Waterpark

4 out of 5
The Kartrite Resort & Indoor Waterpark
555 Resorts World Drive, Monticello, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 460 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 87 out of 1002 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chantay

Liked: Amenities
.
Stayed 1 night in May 2024

10/10 Excellent

Rafaelina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family loves the hotel and enjoy the stay will come back for sure here
Stayed 1 night in Apr 2024
Response from Property Management on 2024/5/2
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Manny

Stayed 1 night in Apr 2024
Response from Property Management on 2024/5/2
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Okay

Jessica

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Property Management on 2024/5/2
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/5/2
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Shanquel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family getaway. The Kartrite is vibrant, very clean and the staff is professional and pleasant. The waterpark was an enjoyable experience and I look forward to returning in the summer.
Stayed 1 night in Apr 2024
Response from Property Management on 2024/5/2
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

Jai

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheet rock in the bathroom touched up for the kids
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/5/2
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 Good

Matt

Stayed 1 night in Apr 2024
Response from Property Management on 2024/5/2
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Yolonda

Traveled with family and small children
This resort has a lot of activities for children. Very clean and great facility overall .
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/29
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Anjanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/5/2
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/5/2
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Amir

Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/29
Thank you for your review, Amir. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Dalila

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
bathroom are dirty beds are stained walls are stain in the bathroom also room amd hallway smell terrible
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/29
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Deivi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/29
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved everything about this place ! Will definitely go back again
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/26
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

4/10 Poor

may

Traveled with family
The food at the buffet looked gross and the other restaurant closed early and we couldn’t get anyone to put in an order for take out. The resort is far from any places to eat outside and the options in the area are limited and not very good. The staff was not very friendly or helpful with the exception of the staff at the arcade. The check in process took so long there were lines and lines of people trying to check in. Out room wasn’t ready until 4:30 but check out was at 11am sharp and the house service came and knocked on our door at 10:55. The rooms were clean.
Stayed 1 night in Apr 2024
Response from Property Management on 2024/5/2
Thank you for taking the time to share your feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities
What i liked about the property is the parking, we didn't have a problem finding parking. What i didn't like about the property is that there's no variety of restaurants in the facility. I also didn't like that i need some towels later in the evening but there was no concierge or customer service available.
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/26
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

6/10 Okay

Mehwish

Traveled with family and small children
It was ok. Dining options are very limited. Evern their staffing is very limited.
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/24
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Joanne Haber

Traveled with family
Liked: Staff & service, property conditions & facilities
The life guards are amazing!
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

8/10 Good

Phuntsok

It’s safe
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

6/10 Okay

Andriene

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms need to get aired out…. Really musty and dust all over when we entered
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/24
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 Okay

Roannie Divine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/24
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

johanny, ALLENTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay will come back again.
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/24
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and our room was beautiful.
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/24
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Riyad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place , friendly staff comfortable accommodations We were greeted at the desk by Anthony, Very nice gentleman , an asset to this establishment 10/10
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Janine

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Zulmarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/24
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Radeyah

Traveled with family
Disliked: Staff & service, amenities
It was okay. Will not visit again
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/15
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Good

Piotr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish that breakfast buffet open earlier and not at 9am. Other than that it as great time there
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/16
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Good

Marisol

Traveled with family and small children
Liked: Staff & service, amenities
The only complaint I have is that the room had a moldy smell to them. The bathtub and sink drainage did not work well.
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/15
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/15
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Kathy

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/15
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

4/10 Poor

Evelyn

Traveled with family and small children
Clean and new
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/15
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Okay

Nicole

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Waterpark itself was fun, mostly clean except the bathroom at times. There is limited dining options and even to order out or go to restaurant, there is nothing convenient or super close. Lunch time only has the food in the waterpark open and we waited in line for over an hour. They were understaffed also throughout the resort. If you go prepared knowing about the food, you should have a good time. The kids really enjoyed the waterpark and they had fun slides and the lifeguards were amazing.
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/16
Thank you for taking the time to share your feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 Excellent

Maribel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional. I will definitely revisit
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/8
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Geo

Traveled with family and small children, Traveled with family
Disliked: Amenities
No good dining options on resort. Very noisy past midnight. Rooms had no soap .
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/8
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Maria

Traveled with family and small children
Liked: Amenities
Our stay at the Kartrite Resort and Waterpark was enjoyable, with a wide array of activities available. The resort and waterpark facilities were nice. Nonetheless, we encountered some issues at night—kids running in the hallways past midnight, which, while not a fault of the hotel, did impact our rest. The options for dining within the resort were somewhat limited, lacking in variety, and on the expensive side. As a result, we opted to dine at nearby diners and fast-food establishments. Additionally, we noticed several arcade games were out of order without any indication of their status. Despite reporting this to the staff, no signs were placed to inform guests. However, the staff were accommodating in crediting us for the money lost due to these malfunctions.
Stayed 2 nights in Mar 2024
Response from Property Management on 2024/4/8
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Paul C

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on 2024/4/8
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

4/10 Poor

Somenath

Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/8
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

4/10 Poor

Roxanne

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/8
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4/10 Poor

andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very chaotic. We did not get a room until after 5. The grounds and room were very clean. Plenty of free parking. Food was good at the restaurant. Arcade was reasonably priced with fun games.
Stayed 1 night in Apr 2024
Response from Property Management on 2024/4/8
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Pia

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on 2024/4/8
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Rae Hosok

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for kids
Stayed 1 night in Mar 2024
Response from Property Management on 2024/4/8
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

celia

Liked: Cleanliness, staff & service, property conditions & facilities
I love the water park, the service.
Stayed 2 nights in Mar 2024
Response from Property Management on 2024/4/3
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Delan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern resort, highly recommend it for families
Stayed 1 night in Mar 2024
Response from Property Management on 2024/4/3
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

4/10 Poor

Roshelle

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a long wait in order to check in and we were forced to wait two hours to check-in.
Stayed 1 night in Mar 2024
Response from Property Management on 2024/4/3
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.