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Reviews of Holiday Inn Express & Suites Montgomery, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Montgomery, an IHG Hotel
2105 Route 208, Montgomery, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 298 out of 526 reviews" "
Rating 8 - Good. 136 out of 526 reviews" "
Rating 6 - Okay. 51 out of 526 reviews" "
Rating 4 - Poor. 24 out of 526 reviews" "
Rating 2 - Terrible. 17 out of 526 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Toni Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable
Stayed 1 night in Apr 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, clean, friendly, very professional would highly recommend
Stayed 1 night in Apr 2024

8/10 Good

Tom, SAN DIEGO

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was not cleaned entire time we stayed even though we asked for it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dequane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The esthetic and warm feeling.
Stayed 1 night in Mar 2024

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 7 nights in Mar 2024

4/10 Poor

Hallie

Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph, Roseland

Stayed 1 night in Mar 2024

10/10 Excellent

Keitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean, and so spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024

10/10 Excellent

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Stayed 1 night in Mar 2024

10/10 Excellent

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pick. Would do this stay again for this area.
Stayed 1 night in Mar 2024

10/10 Excellent

Ed

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Wonsok

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is goof
Stayed 1 night in Feb 2024

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Audrey

Stayed 1 night in Feb 2024

10/10 Excellent

Peter, Exeter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine.
Stayed 1 night in Feb 2024

6/10 Okay

Rocco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Pingsan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

KIERAN

Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Stayed 1 night in Jan 2024

10/10 Excellent

Gracjana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Stayed 3 nights in Jan 2024

10/10 Excellent

HUI

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely recommend this place, clean, comfortable and the staff very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Wayne, Baldwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the accommodations and amenities were exactly as advertised. The bed was very comfortable to the point that we slept in linger than planned and wanted to find out who makes them. The rate was economical and worth what i paid. The staff were all helpful too, particularly the Housekeeper who loaned us a corkscrew she happened to have in her pocketbook. Lol.
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2023

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay.
Stayed 1 night in Dec 2023

8/10 Good

Donald

Stayed 1 night in Dec 2023

8/10 Good

Frank J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
3 night stay in 2 rooms for family funeral. People were VERY friendly and helpful. Property felt safe, in a good neighborhood with little traffic. Rooms, hallways elevator dated and stained. Beds aren’t terribly comfortable. Rooms had an odor. Walls are thin, easy to hear talking in the next room.
Stayed 3 nights in Dec 2023

8/10 Good

Catherine

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia, oshkosh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable-friendly staff-excellent breakfast
Stayed 2 nights in Dec 2023

6/10 Okay

Megan

Traveled with family and small children
The main reason we choose this property for our stay was for the indoor pool. When we checked in I was told that the pool was and has been out of order. It would have been nice to be told this when making the reservation. The front desk clerk said that the pool has been out of service. If that is the case then they should not say they have a pool for their guests. They should list that the pool is out of order. I would have taken my family some place else that had a pool which is one reason why we went there.
Stayed 2 nights in Nov 2023

8/10 Good

Monica

Stayed 1 night in Nov 2023

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk young lady by the name of Alicia was not sure how to split a payment. She called one manager and then called another when was unclear and worked it out. She made the effort. Enjoyed our stay very much. Especially the breakfast which is included with stay. A1 quality breakfast.
Stayed 2 nights in Nov 2023

6/10 Okay

ed

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was closed this was one of the main reasons we chose this property they should update things like this on there website or send an email
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Clean, close to food and services. Staff was friendly. Perfect for a quick overnight stay; would definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Stayed 1 night in Nov 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean the staff was friendly and helpful.
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Traveled with group, Traveled with family
The room walls were very thin because you can hear everything happening in the hallway. The ice machine on the floor did not work. The pool area smelled foul and the pool was dirty.
Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of marijuana Someone used dryer sheets in the curtains to mask the smell in the room Hot coffee bar had no hot water for tea and coffee was cold Pancake machine was not working for breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Goood place
Stayed 1 night in Nov 2023

10/10 Excellent

Denise, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was excellent. The staff was very pleasant and welcoming.
Stayed 2 nights in Oct 2023