Interior entrance
Check availability

Reviews of Crystal Tower Hotel

3.5 out of 5
Crystal Tower Hotel
Aquiles Lanza 1323, Montevideo

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 408 reviews" "
Rating 8 - Good. 142 out of 408 reviews" "
Rating 6 - Okay. 38 out of 408 reviews" "
Rating 4 - Poor. 17 out of 408 reviews" "
Rating 2 - Terrible. 4 out of 408 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Syd

Traveled with family
Liked: Cleanliness, amenities
The hotel's central location was excellent, providing easy access to all the attractions, although breakfast was not included. A drawback was the thin walls, allowing us to hear our neighbors and the loud noise of doors closing. Fortunately, our room had a loud air conditioner. We encountered a strong sewer smell from the bathroom, which was very inconvenient, but the staff was helpful and moved us to a different room. The swing shift staff were friendly, and the night shift worker was welcoming. However, the day shift staff did not even greet us as we left. Overall, it was a good stay, but there is room for improvement.
Stayed 6 nights in Apr 2024

8/10 Good

John, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in Centro. Price was reasonable
Stayed 1 night in Apr 2024

10/10 Excellent

Daron

Liked: Property conditions & facilities
Front desk receptionists were very helpful. Hotel is walking distance to Hard Rock and Half Oyster shell restaurant. I was given drinking tokens which was unexpected. Excellent choice for a hotel at a reasonable price!!
Stayed 1 night in Apr 2024

6/10 Okay

claudia

Traveled with group
Liked: Cleanliness, staff & service
It is ok for a night or tow. Good location but it is quite old
Stayed 1 night in Mar 2024

10/10 Excellent

Anton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and helpful with tips to move around in the area and for excursion outside the area.
Stayed 2 nights in Feb 2024

4/10 Poor

Gudmundur

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dit not like it how it was the staff was not very good help spoke very bad english
Stayed 9 nights in Jan 2024

4/10 Poor

Silvia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Lam-Ngoc

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room for 3 adults and 2 children, they would not honour our reservation saying the room would not accomodate the baby and that we would need to book an additional room. After arguing for 30 minutes, they finally let us have the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Stayed 1 night in Dec 2023

4/10 Poor

Jason

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We didn’t feel this is a 4 star property…more a 2 star property. The good was front desk staff was helpful and friendly at check-in and check-out. The bad was having issues with the shower/tub not draining well, and dimly lit bathroom due to a light bulb out. The hallway doors are cheap hollow doors and make a lot of noise when opened and closed. Overall the rooms could use a renovation! Also, The restaurant was closed upon checkin and it was only 7:30pm. We did sleep pretty well since it was a long day, but it was not all that sound without my white noise machine on my phone. I would not recommend if you are expecting a 4 star property.
Stayed 1 night in Sep 2023

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had an internal view of the air conditioners, but we didn't spend much time in the hotel. The room was clean and well kept. Beds and pillows are firm, but comfortable. Bring earplugs, though, (which we always do) because the walls/doors aren't as insulated as US hotels. They have a designated no-parking area in front of the hotel so that Uber rides were easy to get into and out of. There were lots of restaurants/activities around the hotel and were easily within walking distance. Enjoyed the breakfast, Hot scrambled eggs and ham, warm mini-french toast and waffles. Cold cuts and cheese, fruit salad, pastries, quiche, and a wide selection of juices. They also had hot milk at the coffee station and a bowl of chocolate powder to add to the milk or coffee. The neighborhoods around the hotel looks rundown by US standards, with litter and graffiti, but that's not really specific to this hotel, it's pretty widespread in the downtown area. Reminded me of the more industrial areas of European cities and very much like San Francisco. Enjoyed our time there and would return, especially for the price.
Stayed 1 night in Aug 2023

10/10 Excellent

Erin

Stayed 2 nights in Jul 2023

8/10 Good

Rogelio

Stayed 15 nights in Mar 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location was perfect for walking to major points of interest. Front desk staff were excellent and helpful. I was surprised to have to pay for 2 bottles of water from the refrigerator - no mention that it was a chargeable consumable. All and all an excellent stay and highly recommend !
Stayed 3 nights in Jan 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Leslie

Disliked: Cleanliness, amenities, property conditions & facilities
The room had a bad smell, bath towels very old with holes and the area very noisy. Do not recommend this hotel to NO ONE.
Stayed 13 nights in Jul 2022

10/10 Excellent

José

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, excellent breakfast, convenient location, comfortable bed, good linens, safe in room. No privacy lock.
Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , great value, better staff thanks!
Good location, great value , better staff..
Stayed 8 nights in May 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfy and clean.
Stayed 1 night in May 2022

10/10 Excellent

Adela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great. Breakfast is good
Stayed 1 night in Jan 2022

10/10 Excellent

Jorge

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A brabd new building
Stayed 1 night in Jan 2022

6/10 Okay

ROBERTO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not friendly people
Stayed 1 night in Dec 2021

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastick
Exelent stay great hotel
Stayed 2 nights in Apr 2020

8/10 Good

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Daniela, Vancouver, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and room was very clean. Location is very convenient. Good find!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good comfortable hotel in a great location, there was a great variety of choices at breakfast, but having to pay extra for a fried egg when the hot buffet was cold was not good service!
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big with all the basic necessities. The TV was not working though which was not a big deal for me coz I had Netflix
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice staff. Good quality for the price. Big king bed of 2 meters.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Room comfort
Not great
Noise folks staying on my floor. Not clear to me management did anything after ringing down to reception at 1 am
Stayed 2 nights in Sep 2019
Response from Juan Pablo on 2019/10/2
Disculpe se elevara la queja a gerencia muchas gracias por la información

8/10 Good

everly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff nice rooms decent price would stay again
Stayed 1 night in Aug 2019

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, particularly Ruben. Always trying to help with whatever you need and super friendly. Fitness room only has two treadmills and a stationary bike. Would love to see them add some weights.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, warm shower, very comfortable beds, not far from tourist-centered area
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and welcoming lobby. The lady at checkout charged us 5.00 USD for 2 small bottles of water from the minibar that did not display any prices.
Stayed 2 nights in Apr 2019
Response from A on 2019/5/27
A

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, amenities
Almost all the staff ( the swing shift manager less so) were very friendly and helpful and it was a pleasure to interact with them. The breakfast was great, the overall atmosphere and appearance was great too. Great location. The room was comfortable and appeared clean. I gave a low rating because I got bitten by bedbugs. When I asked for them to spray for mosquitoes ( what I first thought it was), they offered to change my room. That is great and proper. Then I saw a doctor who said the bites were either bedbugs or fleas. I asked to change the room then. They first tried to move me to a room that was a lower standard than what I had paid for. I requested to keep same type of room- which they did. I then asked that they wash and disinfect my clothes at no charge- which they did. Really they should have offered the wash, or offered to compensate me somehow- I know my husband who works in hospitality would have. The worst is that they lied to me and said they had checked my first room for bugs and found none. I continued to get bitten in the second room. The lie made me think I had an infection and not bedbugs. Upon my return home, I went straight to the hospital. It was bedbugs ( they ran tests for infection just in case). Thank God I had not unpacked the suitcase. Because of their denial, I would have brought the bugs into my house. I know it is not their fault they got the bugs. The problem is how they handled it which prolonged my suffering.
Stayed 4 nights in Apr 2019
Response from a on 2019/5/27
Gracias por su aporte.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location; reasonable rates; polite and helpful staff; full and varied breakfast. Rooms are on the small side but clean and maintenance was good except for a sharp screw on the back of one desk chair which caused a leg laceration. Housekeeping was told about it: the solution was to roll the chair to another (less useful) position.
Stayed 7 nights in Feb 2019

8/10 Good

Washington

Liked: Cleanliness, staff & service, property conditions & facilities
In general it was good, the place is clean and the service promply took care of any issue, I’m not to thrilled with the pillows and to be charge for parking space in the same building, that should be courtesy of the Hotel, In our opinion, breakfast is ok.
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean hotel! The staff was very friendly and helpful.
Stayed 2 nights in Jan 2019

8/10 Good

ARIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Michael, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk staff, calm, efficient and caring. Good location in the heart of the city.
Stayed 10 nights in Aug 2018