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Reviews of Radisson Hotel Monterrey San Jeronimo

4.5 out of 5
Radisson Hotel Monterrey San Jeronimo
Avenida Insurgentes No. 4001, Monterrey, NL

Reviews

8.4

Very Good

Rating 10 - Excellent. 535 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

humberto

Traveled with family
Liked: Staff & service
the place smells like sewages'
Stayed 3 nights in Apr 2024

10/10 Excellent

Richy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024

6/10 Okay

manuel

Traveled with family and small children
Liked: Cleanliness, amenities
Nice hotel with a great rooftop pool view; clean nice bedroom but really noisy from the outsiders or next rooms. It had a great hole in the parking lot and my child got stuck in it getting some wounds. We also didnt' like it did not have an ice machine in the floors and when I asked room service to bring some ice to my room the told me I should have to go down to the bar and get it by myself
Stayed 2 nights in Apr 2024

8/10 Good

Isac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay would definitely consider staying here again
Stayed 2 nights in Apr 2024

2/10 Terrible

Selena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called prior to check in to confirm that I could check in early and as told yes it would not be a problem. I get to the hotel and the receptionist is busy talking to someone (not a guest) and I wait patiently and ask about my check in. I was told I was not able to check in early and would have to wait despite already confirming early check in. I wait about 2 hours and I am finally able to check in At original time 3. I get settled in and first glance room looks ok. I inspect further and the room was dirty. I disinfect what I can with my wipes and proceed to unpack. I then go to the gym to find both of the treadmills are not functioning. I go back to my room and order Uber eats. My Uber eats was instructed to leave at lobby and I called down to see if I could have it brought up to me. I was told no because it wasn’t purchased with room service.. No,problem- I ask can she simply call me upon arrival. She says yes and I receive no call. Later in the night I accidentally dropped my tooth brush in the toilet so I go down stairs to ask if they had any. They said no. I asked about the shuttle service to go buy one… I was told they had no drivers available. The primary reason I chose the hotel was because of the 3 mile radius shuttle service. And it was not available so I used Uber for my stay which was extremely expensive and inconvenient being that this hotel advertised a shuttle and did not deliver. The following morning I inquire about breakfast because on Expedia - tbc
Stayed 3 nights in Apr 2024

4/10 Poor

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Book the room for two nights, couldn't check in until after 4 o'clock, left the hotel and came back and could not check into the room I paid for which was a king size suite had to settle for double queens
Stayed 2 nights in Apr 2024

6/10 Okay

Cecilia

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
La limpieza del hotel es buena, el tamaño de los cuartos es aceptable pero no cuenta con frigobar. En los reviews leí que la calefacción de la alberca no funcionaba pero pensamos que era solo esa ocasión, y no, efectivamente no prenden la calefacción de la alberca ni el jacuzzi, fuimos varias personas a recepción a solicitar que la prendieran porque si estaba muy fría el agua y nos dijeron que solo la prendían en invierno, les pedimos de favor que prendieran el jacuzzi y solo nos dijeron que mandarían a una persona a prenderlo y jamás lo hicieron, nos hospedamos en abril, hacía aire y estaba fresco el ambiente, opino que pueden considerar prenderla mínimo algunas horas al día para que no esté helada.
Stayed 1 night in Apr 2024

8/10 Good

Duvi Aili

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was overall really nice and proper. However, there are some details that could have some improvement. For example; the fact that you have to get your towels for the pool down at lobby when in fact they should be brought to you either to your room or to the pool. Leaving that minor detail aside, the pool is lovely, the experience has been nice and there is plenty of safety:) Nice stay y'all!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, amenities
The best beds
Stayed 1 night in Apr 2024

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

WEIXIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 4 nights in Apr 2024

8/10 Good

Kyongchun

Liked: Cleanliness, staff & service, amenities
Everything was good! My room just front of Elevators… many sounds.
Stayed 2 nights in Apr 2024

4/10 Poor

Maria

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It doesn't have drinking water and they only give a bottle of water on the first day, although there are more than 2 people staying. What is not even enough to brush your teeth.
Stayed 7 nights in Mar 2024

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerencia de operaciones. on 2024/4/11
Estimado Sr. Frank,Muchas gracias por el tiempo que ha tomado en evaluarnos, es muy importante para nosotros.Qué gusto el saber que su estancia fue del todo placentera, ese es nuestro principal objetivo... su confort.¡Lo esperamos con mucho gusto de regreso!Saludos.

2/10 Terrible

Carl

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is without a doubt the worst hotel I’ve ever stayed at for the price paid. It was my first time to try Radisson, and will certainly be my last. Rooms are tiny and stark, swimming pool is a joke, and it just seems like nothing appears the same as it did in the listing pics. There is a sewage smell emanating from the bathroom, and the shower stall leaks badly. One coffee packet with the in-room coffee maker, and I was told in no uncertain terms that that would be all I received over my four night stay. Why place coffee makers in the rooms but deny coffee? They wouldn’t even give a second packet for my mate! The staff couldn’t seem to care less. My request to change rooms was denied, as was my request to cancel the remainder of my stay and get a refund. It was surprising that Expedia couldn’t do more to help. A horrible experience and it’s only the first night!

6/10 Okay

Yadim Amador

Business traveler
Liked: Cleanliness, staff & service
I did not like the property, poorly maintained, only one elevator works and it is very slow, the design of the building is very poor
Stayed 12 nights in Feb 2024

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery from the room windows, amazing view of Monterrey city and mountains surrounding it. There was a subtle smell of sewage in most areas of the hotel besides the main lobby.
Stayed 2 nights in Mar 2024

2/10 Terrible

Graciela

Stayed 1 night in Mar 2024

10/10 Excellent

CARLOS

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean. We didn't like the pollution and the lack of security in the city.
Stayed 2 nights in Feb 2024

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. Room was clean everyday. Walking distance to the mall. Loved the stay.
Stayed 3 nights in Feb 2024

6/10 Okay

Maria

Stayed 1 night in Feb 2024

10/10 Excellent

erasmo

Stayed 4 nights in Feb 2024
Response from Gerencia de operaciones. on 2024/4/11
Estimado Sr. Erasmo,Muchas gracias por el tiempo que ha tomado en evaluarnos, es muy importante para nosotros.Qué gusto el saber que su estancia fue del todo placentera, ese es nuestro principal objetivo... su confort.¡Lo esperamos con mucho gusto de regreso!Saludos.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible property. Unfriendly staff. Never stay here.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

8/10 Good

Hyeselyn

Stayed 2 nights in Feb 2024

8/10 Good

Matthew Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is second to none. Had several great conversations with two of the ladies working at the desk.
Stayed 2 nights in Feb 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerencia de operaciones. on 2024/4/11
Estimado Sr. Francisco,Muchas gracias por el tiempo que ha tomado en evaluarnos, es muy importante para nosotros.Qué gusto el saber que su estancia fue del todo placentera, ese es nuestro principal objetivo... su confort.¡Lo esperamos con mucho gusto de regreso!Saludos.

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, clean and convenient
Stayed 1 night in Jan 2024
Response from Gerencia de operaciones. on 2024/2/7
Buenas tardes estimada Sr. Gabriel,Muchas gracias por el tiempo que ha tomado en evaluarnos, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡La esperamos con mucho gusto siempre!Saludos.

10/10 Excellent

Eulises

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Jan 2024
Response from Gerencia de operaciones. on 2024/2/7
Buenas tardes estimada Sr. Eulises,Muchas gracias por el tiempo que ha tomado en evaluarnos, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡Lo esperamos con mucho gusto siempre!Saludos.

8/10 Good

Armando

Stayed 4 nights in Jan 2024

10/10 Excellent

ELIZABETH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good l location you can walking distance to the mall and it has free parking.
Stayed 2 nights in Jan 2024
Response from Gerencia de operaciones. on 2024/2/7
Buenas tardes estimada Srta. Elizabeth,Muchas gracias por el tiempo que ha tomado en evaluarnos, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡La esperamos con mucho gusto siempre!Saludos.

8/10 Good

Andrea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerencia de operaciones. on 2024/1/18
Buenas tardes estimada Srta. Andrea,Muchas gracias por el tiempo que ha tomado en evaluarnos, es muy importante para mí.Seguiremos trabajando para que en su próxima visita, podamos superar sus expectativas.¡La esperamos con mucho gusto de regreso!Saludos.

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2023
Response from Gerencia de operaciones. on 2024/2/7
Buenas tardes estimada Srta. Jessica,Muchas gracias por el tiempo que ha tomado en evaluarnos, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡La esperamos con mucho gusto siempre!Saludos.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the hotel is wonderful, great location. The pool seems to be closed off every time I visit.
Stayed 1 night in Jan 2024
Response from Gerencia de operaciones. on 2024/1/18
Estimada Srta. Stephanie,Muchas gracias por el tiempo que ha tomado en dejar sus comentarios, son muy importantes para mí.Qué alegría saber que le hotel es de su agrado y que la comida también... Espero en su próxima estancia tenga la oportunidad de disfrutar de nuestro canal de nado... trabajamos a diario, para tener el mejor confort para ustedes.¡La esperamos con mucho gusto de regreso!Saludos.

4/10 Poor

Horacio

Response from Gerencia de operaciones. on 2024/1/18
Buenas tardes estimado Sr. Horacio,Muchas gracias por el tiempo que ha tomado en evaluarnos, es muy importante para mí.Seguiremos trabajando para que en su próxima visita, podamos superar sus expectativas.¡Lo esperamos con mucho gusto de regreso!Saludos.

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Dec 2023
Response from Gerencia de operaciones. on 2024/1/18
Buenas tardes estimado Sr. Héctor,Muchas gracias por el tiempo que ha tomado en evaluarnos y dejar sus comentarios, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡Lo esperamos con mucho gusto siempre!Saludos.

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Gerencia de operaciones. on 2024/1/18
Buenas tardes estimado Sr. Daniel,Muchas gracias por el tiempo que ha tomado en evaluarnos, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡La esperamos con mucho gusto siempre!Saludos.

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
It was a good stay, pool area was not open but it had a nice view. The entrance to the hotel was very tricky though, it has a steep curved ramp going down to the parking garage, with poor lighting at night.
Stayed 2 nights in Dec 2023
Response from General Manager. on 2024/2/5
Dear Mrs. Cynthia,Thanks a lot for your comments, Im so happy to know that all during your stay was ok, this is our principal objective.Hope to see you soon,Best Regards.

10/10 Excellent

Leonel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from roof at night
Stayed 3 nights in Dec 2023
Response from General Manager. on 2024/2/5
Dear Mr. Leonel,Thanks a lot for your comments, Im so happy to know that all during your stay was ok!See you soon!Best regards.

2/10 Terrible

Juan

Stayed 2 nights in Dec 2023
Response from Gerencia de operaciones. on 2024/2/5
Buenas tardes estimado Sr. Juan,Muchas gracias por el tiempo que ha tomado en evaluarnos, es muy importante para mí.Seguiremos trabajando para que en su próxima visita, podamos superar sus expectativas.¡Lo esperamos con mucho gusto de regreso!Saludos.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Gerencia de operaciones. on 2024/1/18
Buenas tardes estimada Sr. David,Muchas gracias por el tiempo que ha tomado en evaluarnos, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡La esperamos con mucho gusto siempre!Saludos.

6/10 Okay

Marcos

Traveled with partner
Liked: Cleanliness, staff & service
Property is nice but when we arrived pool was under construction, also a fire alarm went off everyone was confused.
Stayed 4 nights in Nov 2023

8/10 Good

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estacionamiento muy difícil de entrar demasiados autos
Stayed 3 nights in Nov 2023

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
There are many better options in Monterrey. Rooms are small, no room service after 11pm, no water, horrible customer service, not recommended.
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gerencia de operaciones. on 2023/11/29
Estimada srta. Denise,Muchas gracias por el tiempo que ha tomado en evaluarnos, qué gusto saber que su estancia ha sido del todo placentera, seguiremos trabajando en nuestros estándares y hacer de cada una de sus visitas, una completa experiencia.Recibirla, para nosotros siempre será un placer,Saludos.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Nov 2023
Response from Gerencia de operaciones. on 2023/11/29
Estimada Srta. Cynthia,Muchas gracias por el tiempo que ha tomado en evaluarnos y qué gusto el saber que su estancia ha sido del todo placentera y que se sintió segura en cuestión de limpieza.Seguiremos trabajando en nuestros estándares para hacer de cada una de sus visitas, una completa experiencia.¡La esperamos con mucho gusto de regreso!Saludos.

10/10 Excellent

Ana

Stayed 2 nights in Nov 2023
Response from Gerencia de operaciones. on 2024/1/18
Buenas tardes estimada Srta. Ana,Muchas gracias por el tiempo que ha tomado en evaluarnos, lo valoro mucho y es un gusto para mí, el saber que su estancia ha sido del todo placentera, ese es nuestro principal objetivo.¡La esperamos con mucho gusto siempre!Saludos.

8/10 Good

Alma

Traveled with family
Liked: Staff & service
Disliked: Amenities
It is expensive for what we got it
Stayed 2 nights in Nov 2023
Response from Gerencia de operaciones. on 2023/11/19
Estimado Srta. Alma,Muchas gracias por el tiempo que ha tomado en evaluarnos. Lamento mucho el que su estancia no haya sido del todo placentera, trabajaremos en nuestras áreas de oportunidad.Espero en su próxima visita a la ciudad, nos de nuevamente la oportunidad de recibirla y poder superar sus expectativas.¡La esperamos con mucho gusto pronto!Saludos.

10/10 Excellent

Mario Cesar Figueroa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything qas alright
Stayed 2 nights in Aug 2023
Response from Operations Manager on 2023/10/25
Dear Mr. Mario,Thanks a lot for your comments, are very important for me. Im so happy to know that all during your stay was good.Hope you soon!Best Regards.