Indoor pool, open 8:00 AM to 9:00 PM, sun loungers
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Reviews of Quality Inn Monterrey La Fe

3 out of 5
Quality Inn Monterrey La Fe
Carretera Miguel Aleman, 238, Colonia Nueva Lindavista, Guadalupe, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 832 reviews" "
Rating 8 - Good. 267 out of 832 reviews" "
Rating 6 - Okay. 69 out of 832 reviews" "
Rating 4 - Poor. 30 out of 832 reviews" "
Rating 2 - Terrible. 23 out of 832 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SILVIA

Traveled with family and small children
Liked: Cleanliness, staff & service
We stayed one night for a layover in MTY, the hotel is nothing special but it is close to the airport and it was clean, (I am sooooo darn picky on where I sleep and I felt very comfortable here) it is clearly not a hotel to stay during a vacation but it is good for a quick stay. My main thing is that is that the rooms where clean and they passed :) my only “complaint” is that when we arrived, the restaurant was cooking something that made the entire reception area smell like food so bad that my eyes where actually burning. Nothing major, just need better ventilation system in the kitchen. Other than that minor thing, great stay
Response from ls on 2024/1/27
We appreciate your comment and definitely we will make the necessary arrangements to avoid smell and smoke from the kitchen as soon as we can.

2/10 Terrible

Maria Liliana

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ls on 2024/1/2
En nombre de todo el hotel lamentamos que su estancia no haya sido del todo agradable, su valoración será considerada por Gerencia General y esperamos nos brinde una segunda oportunidad en su próxima visita para mejorar nuestros servicios.

10/10 Excellent

AMBROCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ls on 2024/1/2
Agradecemos infinitamente su evaluación y nos motiva a seguir mejorando día a día. Esperamos verle pronto

6/10 Okay

Gerardo

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from ls on 2024/1/2
Gracias por su valoración. Sentimos que sus expectativas no hayan sido alcanzadas en su estancia, nos esforzaremos para poder levantar nuestros estándares en su próxima visita. Saludos

2/10 Terrible

JORGE RUBEN

Stayed 1 night in Nov 2023
Response from ls on 2024/1/2
Gracias por su evaluación, lamentamos que su estancia no haya sido como usted esperaba y será considerada para Gerencia General, esperemos nos pueda brindar una nueva oportunidad de poder estar a su servicio.

8/10 Good

heriberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ice hotel
We used hotel just to go to sleep we not really used amenities of hotel but everything looks nice and clean
Stayed 1 night in Oct 2023
Response from ls on 2023/10/26
Thank you so much for your reply, it was a pleasure to serve you.

10/10 Excellent

Lucio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ls on 2023/10/26
Gracias por su evaluación, esperamos verle pronto.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from ls on 2023/10/12
Agradecemos su evaluacion y esperamos dia a dia esforzarnos para brindarle un servico de excelencia. Esperamos verle pronto.

10/10 Excellent

Amelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuartos limpios
Stayed 1 night in Jul 2023
Response from ls on 2023/9/21
Gracias por su comentario, nos ayuda a esforzarnos cada día para mejorar nuestros servicios. Esperamos verle pronto.

6/10 Okay

Mirna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated for same price.
Stayed 2 nights in Jun 2023
Response from ls on 2023/9/21
Agradecemos su comentario y le informamos que nos ayuda a realizar mejoras en nuestros estándares e instalaciones. Nos estamos esforzando en conseguir esos cambios lo mas pronto posible para brindar un servicio excelente. Gracias

10/10 Excellent

Olivia

Stayed 1 night in Sep 2023
Response from ls on 2023/10/12
Gracias por su valoracion, fue un placer atenderle. Esperamos verle pronto.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The rooms were clean and A/C cooled the room very well.The staff was very friendly and attentive
Stayed 1 night in Sep 2023
Response from ls on 2023/9/7
Thank you very much for your comments, they helps us improve our services. We hope to see you soon

4/10 Poor

Valentin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from ls on 2023/8/27
Lamentamos enormemente no haber llenado sus expectativas y en nombre de todos los que laboramos en este hotel le pedimos una sincera disculpa. Analizaremos su valoración e implantaremos estándares para un mejor servicio. Esperemos nos brinde una oportunidad más adelante para poder brindarle un servicio de excelencia.

10/10 Excellent

Francisco

Stayed 1 night in Aug 2023
Response from ls on 2023/8/14
Gracias por tomarse el tiempo de realizar su evaluación sobre su estancia reciente, esto nos ayuda a superar nuestros estándares cada día para poderle brindar un servicio excepcional. Esperamos verle pronto!

4/10 Poor

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, old installation. Smelly
Stayed 1 night in Jul 2023
Response from ls on 2023/7/31
Lamentamos no haber superado sus expectativas en cuanto a su estancia con nosotros, sus comentarios han sido enviados a Gerencia General para ser considerados y mejorar nuestros estándares. Esperemos nos de otra oportunidad mas adelante para poder brindarle un servicio excepcional.

8/10 Good

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from l on 2023/5/28
Agradecemos su valoración y esperamos verle pronto!!

6/10 Okay

Irving

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
na
Stayed 4 nights in Mar 2023
Response from ls on 2023/4/17
Gracias por su evaluación, la tomaremos en consideración para mejorar nuestros servicios.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very friendly and property was clean. Quiet neighborhood withbmany food options nearby.
Stayed 1 night in Mar 2023
Response from ls on 2023/3/16
Thank you so much for your comment we really appreciate it , hope to see you soon

8/10 Good

Vicente

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well kept even though it is showing it's age. A little pricey, but still nice. Inside the building there were no problems. Outside, paking lot area too dark people hanging out there didn't feel safe. Maybe if it had brighter lights or someone patrolling the outside areas it would be better. Nothing happen on my stay, but just felt like I had to be on the look out more than usual.
Stayed 1 night in Feb 2023
Response from ls on 2023/2/25
Thank you for your comments, we will them into consideration in order to improve our services. We hope to see you soon

6/10 Okay

Roberto

Stayed 2 nights in Feb 2023
Response from Ls on 2023/2/12
Gracias por su valuación, agradecemos el tiempo dedicado y nos gustaría saber específicamente las áreas de oportunidad para poder brindarle un servicio de excelencia a usted y nuestros huéspedes futuros.

8/10 Good

Luis

Stayed 1 night in Jan 2023
Response from laura on 2023/1/14
Gracias por tomarse el tiempo para evaluarnos.Su opinión es muy importante para nosotros y le podemos asegurar que vamos a utilizar esta información para hacer todo lo posible para crear una experiencia agradable para cada uno de nuestros huéspedes. Esperamos volver a verte pronto!

10/10 Excellent

Howard

Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing ... the rooms are clean and comfortable....
Stayed 5 nights in Dec 2022
Response from laura on 2022/12/16
We appreciate your comment and we do our best to provide the best possible level of service and accommodations. We consider cleanliness and comfort to be of paramount importance. Hope to see you soon.

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! I've never reviewed anything in my life. Their front desk staff is a joke. They double charged me and the other party I was with and then refused to issue us a refund. We must have tried 3 to 4 separate times and each time we received a different excuse. Expedia needs to stop doing business them. Our reservation was booked and paid through Expedia. When we arrived they claimed that the reservation showed "not paid." I told them I'd provide them with the confirmation and simultaneously handed over my CC (as they requested) to keep on file. Instead she used my card to charge me for the room again (even though proof of payment had already been provided). When I confronted her she agreed to refund me my money, but that's when the excuses began. To top it off the itemized paid in full receipt that they provided me with at checkout didn't even show my cc charge on it. It only noted Expedia's payment. They never provided a receipt of the payment I made with my credit card.
Response from Laura on 2022/12/14
First of all we want to apologize for all the inconvenience caused during your stay. We are in the best disposition to continue with the process and guide you with tracking of your refund .We will contact you again and try to speed it up as fast as we can.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of this property - it is close to a lot of amenities. The people are very friendly and helpful! A special thank you to Claudia!
Stayed 10 nights in Nov 2022
Response from Laura on 2022/11/23
We really appreciate your comment and also it will help us to improve our service , Well let Claudia know your appreciation. Come back soon!

8/10 Good

Daniela

Stayed 2 nights in Nov 2022
Response from L on 2022/11/23
Gracias por tomar el tiempo de evaluarnos, su opinión es apreciada.

2/10 Terrible

carlos

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff and facilities horrible no internet people in charge very rude
Response from Lizbeth Cepeda on 2022/11/18
Agradecemos mucho el tiempo que tomo para contestar nuestra encuesta. Su opinión es muy importante para nosotros.Esperamos su visita nuevamente.

8/10 Good

Jose Irham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Lizbeth Cepeda on 2022/11/18
Gracias por alojarse en nuestras instalaciones! Su opinión es muy importante para nosotros.

8/10 Good

David

Stayed 2 nights in Sep 2022

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Lizbeth Cepeda on 2022/11/18
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestras instalaciones han causado tan buena impresión. Es estupendo saber que el trabajo de nuestros colaboradores ha valido la pena.Esperamos su visita nuevamente.

4/10 Poor

Angel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excelent staff and service but limited, excelent location but limited transportation and needed URGENT REMODELING WHAT HAPPEN?
Stayed 7 nights in Aug 2022

2/10 Terrible

Tifini

Stayed 1 night in Aug 2022

6/10 Okay

Maricela

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast needs more options they serve the same every day !! Staff does not greet you , receptions are youngsters with no manners ! They could care less for customers ! The rooms smell like dirty bleach mopping dont smell fresh and clean ! Overall for what they charge not worth the stay
Stayed 5 nights in Aug 2022
Response from Lizbeth Cepeda on 2022/8/10
Thank you very much for taking a few minutes to comment on our accommodation. We will pass the comments to the respective departments. We look forward to your visit again.

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2022
Response from Lizbeth Cepeda on 2022/8/10
Gracias por alojarse en nuestras instalaciones! Su opinión es muy importante para nosotros.

8/10 Good

Jessica

Stayed 2 nights in Jul 2022

10/10 Excellent

Humberto, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our last stay. Staff is very friendly and professional. Our place to stay when visiting Guadalupe N.L Home away from Home.
Stayed 4 nights in Jun 2022
Response from Armando Vargas / Operaciones & MKT on 2022/6/24
Estimado Sr. Humberto, le mando un gran saludo, a nombre del Quality Inn MTY la Fe, le agarecemos mucho por sus comentarios y evaluaciones, seguiremos trabajando para servirles mejor.

8/10 Good

Daniel

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overall, the The pool was not clean.
Stayed 6 nights in Jun 2022
Response from Operaciones & Marketing on 2022/6/14
Estimado Daniel a nombre de Quality Inn Monterrey La Fe, le agradecemos mucho nos haya enviado sus evaluaciones y comentarios; tomaremos muy en cuenta el detalle y esperamos poder verlo nuevamente aqui. saludos Armando Vargas

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Armando Vargas / Dir Operaciones y Marketing on 2022/6/1
Estimada Srta Maria, le mandamos un gran saludo, de parte de nuestra propiedad le agradecemos mucho por sus evaluaciones ya que con esto nos podemos esforzar mas para poder cumplir con nuestra mision. saludos

10/10 Excellent

Rosita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2022
Response from Armando Vargas / Dir Operaciones y Marketing on 2022/6/1
Estimada Srta Rosita, a nombre de Quality Inn Monterrey la Fe, agradecemos mucho por sus comentarios y evaluaciones, esperamos verlo pronto por aqui en su proxima visita. Le reiteramos un gran saludo y nos quedamos a sus ordenes. saludos!!

10/10 Excellent

Romeo

Stayed 2 nights in Mar 2022
Response from Lizbeth Cepeda on 2022/3/29
Gracias por alojarse en nuestras instalaciones! Su opinión es muy importante para nosotros.

10/10 Excellent

Humberto, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Very easy and quick check in. Convenient location.
Stayed 1 night in Mar 2022
Response from Lizbeth Cepeda on 2022/3/14
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestras instalaciones han causado tan buena impresión. Es estupendo saber que el trabajo de nuestros colaboradores ha valido la pena. Pasaremos los comentarios a los departamentos respectivos. Esperamos su visita nuevamente.

10/10 Excellent

Reyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Lizbeth Cepeda on 2022/3/14
Gracias por tomar unos minutos de su tiempo para contestar esta encuesta. Nos alegra mucho saber que nuestro personal ha causado tan buena impresión. Esperamos verle nuevamente en nuestras instalaciones .

10/10 Excellent

Reyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Lizbeth Cepeda on 2022/3/14
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestro personal ha causado tan buena impresión. Le esperamos nuevamente en nuestras instalaciones.

10/10 Excellent

Zaira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at front desk, very clean rooms and great breakfast
Stayed 2 nights in Jan 2022
Response from Lizbeth Cepeda on 2022/3/14
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestras instalaciones han causado tan buena impresión. Es estupendo saber que el trabajo de nuestros colaboradores ha valido la pena. Pasaremos los comentarios a los departamentos respectivos. Esperamos su visita nuevamente.

2/10 Terrible

felix

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

4/10 Poor

MARTHA

Traveled with family
Disliked: Amenities
Esta vez no me gusto mucho la estancia en este hotel porque la habitacion olia mucho a humedad, el lavabo dejaba el agua estancada, la television muy vieja y lo peor de todo el buffet de desayuno que ofrecen estaba pesimo, comparado con años anteriores, siempre nos hospedabamos ahi, pero ya con esta experiencia no mas. El unico plus es que tenia un frigobar nuevo en la habitacion
Stayed 1 night in Nov 2021
Response from Lizbeth Cepeda on 2021/12/15
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Pasaremos los comentarios a los departamentos respectivos. Esperamos su visita nuevamente

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
The breakfast was great . The room was nice and cool. I would recommend this hotel to anyone.The receptionist was very nice and courteous.
Stayed 4 nights in Oct 2021
Response from Lizbeth Cepeda on 2021/11/25
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestras habitaciones han causado tan buena impresión. Es estupendo saber que el trabajo de nuestros colaboradores ha valido la pena. Pasaremos los comentarios a los departamentos respectivos. Esperamos su visita nuevamente

6/10 Okay

jorge

Stayed 1 night in Oct 2021

10/10 Excellent

Howard

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I love this hotel.... the staff are very helpful and the room exceeded my expectation..
Stayed 3 nights in Sep 2021
Response from Lizbeth Cepeda on 2021/10/18
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestro Personal ha causado tan buena impresión. Le esperamos nuevamente en nuestras instalaciones.

10/10 Excellent

Selene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Lizbeth Cepeda on 2021/9/7
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Pasaremos los comentarios a los departamentos respectivos. Esperamos su visita nuevamente

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021