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門羅智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
門羅智選假日套房飯店 - IHG 旗下飯店
1687 North Dixie Highway, Monroe, MI

評論

8.4

非常好

10 分，有夠讚；312 則評論中有 165 則" "
8 分，不錯哦；312 則評論中有 79 則" "
6 分，一般般；312 則評論中有 36 則" "
4 分，不太好；312 則評論中有 17 則" "
2 分，很糟糕；312 則評論中有 15 則" "

9.0/10

整潔度

8.6/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Brooklyn

喜歡：員工素質
The light switches in our room were all sticky, the bathroom walls were dirty.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Kasey，Harrod

I b ooked a room thru expedia, when I arrived I was told the hotel was overbooked and I should not have been able to purchase the room online, expedia contacted the hotle and both are refusing to refund my money
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
Front desk was very helpful and pleasant.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Brittany

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The lady in the morning. Who set up the food. She was excellent. So nice. And made sure everything was fresh and stocked.
於 2024 年 3 月住了 1 晚

4/10 不太好

Mark

情侶出遊, 商務旅客
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
Slept horribly tried to get more pillows the first night no answer at front desk. Second night I did get pillows but didn't help children running back and forth all night of the hours above our room didn't get any rest will not stay again
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Katie

喜歡：整潔度、員工素質和住宿環境和硬體
Greta beds and pillowes
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Marion

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
LoLa G 於 2024年2月2日回覆
Thank you for taking the time to give us a 5 out of 5!

10/10 有夠讚

Norm

於 2024 年 1 月住了 1 晚
LoLa G 於 2024年2月2日回覆
Thank you for the great review!

8/10 不錯哦

Takuya，Dublin

於 2024 年 1 月住了 1 晚
LoLa G 於 2024年1月17日回覆
Thank you for choosing Monroe MI Holiday Inn Express and Suites!

10/10 有夠讚

Brian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
LoLa G 於 2023年12月28日回覆
Thank you for choosing Holiday Inn Express & Suites Monroe, Mi

4/10 不太好

Stephanie

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
check in was easy and the first day was great, and then the elevator went out of service for the last 3 days of our stay - we were on the 3rd floor. The shower dripped all night as well, had to keep the bathroom door closed.
於 2023 年 12 月住了 3 晚
LoLa G 於 2023年12月28日回覆
Thank you for choosing Holiday Inn Express and Suites. We apologize for the inconvenience with the elevator being down during your stay. We hope to welcome you back again.

10/10 有夠讚

Douglas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The ladies at the desk were pleasant and helpful !
於 2023 年 11 月住了 1 晚
LoLa G 於 2023年11月29日回覆
Thank you for your kind review! We hope to welcome you back again soon!

10/10 有夠讚

AARON，Westlake

喜歡：整潔度、員工素質和住宿環境和硬體
A very pleasant experience, as usual with holiday inn express
於 2023 年 11 月住了 1 晚
Staff 於 2023年11月11日回覆
Thank you for taking the time to give us an excellent review!We hope to welcome you back again soon.

10/10 有夠讚

Zachary

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
LoLa G 於 2023年11月8日回覆
Thank you for choosing Holiday Inn Express and Suites! We hope to welcome you back again soon.

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One night family trip
Stayed in the suite that fit up to 8 people (we had 7). Lots of room, comfortable beds. The only bad thing i could say about the room is the very large stain on the carpeting next to the king bed. Needs a good shampooing. Breakfast was fantastic, great selection. Would definitely stay here again.
於 2023 年 10 月住了 1 晚
LoLa G 於 2023年10月17日回覆
Thank you for leaving us great feedback!

10/10 有夠讚

Leslie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We love Red Lobster which is close. The pool was nice and the breakfast excellent. Felt safe to go outside to car even late at night. The syaff was very pleasant and friendly.
於 2023 年 10 月住了 6 晚
LoLa G 於 2023年10月14日回覆
Thank you Leslie for choosing Holiday Inn Express and Suites! We appreciate you leaving us a great review. Hope to welcome you back again soon.

8/10 不錯哦

JOSE RICARDO GARZA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
GRACIAS
於 2023 年 9 月住了 5 晚
LoLa G 於 2023年10月6日回覆
Thank you for choosing Monroe MI Holiday Inn Express & Suites!

10/10 有夠讚

Ronald

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
LoLa G 於 2023年10月4日回覆
Thank you for leaving us a 10 out of 10 review!!We hope to welcome you back again soon.

4/10 不太好

Sheree

商務旅客, 家庭旅遊
Mold in the shower caulking, bare bulbs as bedside lights, thin carpeting with no padding and an HVAC system that was extremely loud (woke us every time it came on). Lots of work trucks in the lot with guys hanging out smoking and drinking, we will not be patronizing HJ’s properties in the future. The breakfast provided was only positive thing, fresh hot quality food was provided.
於 2023 年 9 月住了 1 晚
LoLa G 於 2023年10月4日回覆
Thank you for choosing Holiday Inn Express. We are sorry to hear you had a less than perfect stay. We hope you will give us another chance to show you a much better experience!

6/10 一般般

Kevin

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
We were given a room on the first floor, which I normally do not care for....and this lived up to it. The guests above seemed to be having races or a gymnastics class (12am & 5am). Sounded like they were going to come through the ceiling. It was hard for us to get some sleep. The room itself wasn't too bad. Majority of it looked clean, but when you come across a dirty towel left from a previous guest it doesn't leave you with a warm and fuzzy feeling. Also, one of the toilet paper rolls had a stain of some sort on it. Thankfully, there was another. The free breakfast was decent and the staff that we interacted with were very friendly so that's a plus. Overall a decent stay.
於 2023 年 8 月住了 1 晚
LoLa G 於 2023年8月29日回覆
Thank you for choosing Holiday Inn Express! Next time you have any issues please let the front desk know so we can correct the issues. We want you to have an excellent stay with us.

6/10 一般般

habib

不喜歡：整潔度和員工素質
於 2023 年 8 月住了 4 晚
LoLa G 於 2023年8月17日回覆
Thank you for choosing Monroe Michigans Holiday Inn Express & Suites! We hope to welcome you back again soon.

10/10 有夠讚

Andrew

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Weekend stay
Weekend home to visit family. Hotel was extremely comfortable, stain on carpet was only eye sore / issue but we’re used to messes with our young boys. Hotel staff was very pleasant and friendly. The breakfast was amazing: keep it up! The breakfast staff ladies were super nice and complimentary of our young boys. Would definitely recommend this place for any type of stay.
於 2023 年 7 月住了 3 晚
Lola G 於 2023年8月8日回覆
Thank you for leaving us a great review!

2/10 很糟糕

Kemsley

不喜歡：整潔度、員工素質和住宿環境和硬體
CAUTION! (unauthorized transaction) Help please, the below charge was made on my credit card with no receipt. (Card was held on file). I have logged disputed transaction with my bank. Could management please provide best email to communicate on this matter. thanks. Holiday Inn Express Monroe Us Transaction amount -$82.05 (NZD) Transaction date Fri 28 Jul 2023
LoLa G 於 2023年8月8日回覆
The additional fee you are seeing is an incidental holding fee, this will drop off 3-5 business days depending on your banks policy.

6/10 一般般

真實旅客

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
I stood at the desk waiting to be checked in for a good 20min. I didn’t get the room I requested which I understand but the people above me were super loud on the floor pounding around, the phone in my room didn’t work and the trim in the bathroom was falling off & the beds were uncomfortable. For $150 a night I was expecting to stay in a nicer hotel. The lobby smelled weird as well.
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年8月1日回覆
Thank our for reviewing our hotel Holiday Inn Express and Suites in Monroe MI. I am sorry to hear you did not find the value in your stay with us. We try to provide top-notch service to all our guests and ensure everyone leaves happy. We hope to welcome you back again to show you we are a much better hotel than what you experienced.

6/10 一般般

Murray

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Adequate for an overnight stay. Nothing special but no complaints.
於 2023 年 7 月住了 1 晚
Front desk staff 於 2023年7月29日回覆
Thank you for choosing Holiday Inn Express and Suites.

10/10 有夠讚

Michael

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No Complaints Here
We was arriving late in the day around 2am called ahead of time, they accommodated our late check in. Front desk lady was friendly and quick with our check in. Room was clean and everything was up to par. When I go back in October I will definitely be staying there again.
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年7月18日回覆
Thank you for leaving us a great review! We look forward to welcoming you back in October.

10/10 有夠讚

Kathryn

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value
Clean, decent hotel, as expected
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年7月16日回覆
Thank you for leaving us a great review!

10/10 有夠讚

Tyreek

於 2023 年 7 月住了 2 晚
LoLa G 於 2023年7月30日回覆
Thank you for choosing Holiday Inn Express and Suites

2/10 很糟糕

Patricia

不喜歡：整潔度、員工素質和住宿環境和硬體
This place charged me ahead of time and it’s in Michigan and I made a reservation for North Carolina and now I have to pay for North Carolina and Michigan. This is a total scam don’t use Expedia anymore.
於 2023 年 6 月住了 1 晚
Lo La G 於 2023年7月7日回覆
Please contact the hotel directly to see if we can assist in any way

8/10 不錯哦

Jody

情侶出遊
Staff wasn’t able to get the room safe to work, other then that, bed was comfortable, amenities were great. Overall great experience.
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年7月7日回覆
Sorry for the inconvenience you experienced with the sale in the room. We hope to welcome you back again

10/10 有夠讚

JOHN

於 2023 年 6 月住了 1 晚
LoZla G 於 2023年7月7日回覆
Thank you for the great review!

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
My favorite hotel in all of Monroe. Great staff, convenient location and always affordable. Thank you guys for always making my stay AWESOME!
於 2023 年 6 月住了 2 晚
LoLa G 於 2023年7月1日回覆
Thank you for giving us an awesome review!! We hope to welcome you back again soon!

4/10 不太好

gregory

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Very nice facility; front desk needs some training
This is a very nice facility but the stff member that checked us in left a lot to be desired. I booked a room with 2 queen beds and prepaid for it as I was traveling with a friend. When we checked in, I asked if the room had 2 beds as requested and paid for in advance. She said yes and handed me the keys. When I got to the room, it had a single King bed and that would not work. I went back to the front desk and she told me that they overbooked double bed rooms and I had no choice. Since I prepaid for the room in advance, I said this was unacceptable. She said she could move to another room with a pullout bed but indicated she needed to talk with her manager to make any changes. She called her manager, started that call by saying I "was being beligerant about the room I was assigned". The manager initialy indicated to her to offer me a $50 refund. I told her that did not solve the problem but asked if I could purchase a second room and apply the $50 towards it. She said "no" but her manager heard the conversation and immediately told her to give me the second room and comp me fully for it. I was willing to pay for it, with the credti applied but the manager heard the front desk person treating us poorly and corrected the situation. The manager saved the evening despite the poor approach and customer treatment by the staff member.
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日回覆
Thank you for choosing Holiday Inn Express & Suites. We certainly apologize for the issues you experienced during check in. We hope you will give us another chance to show you we are a better hotel than what you experienced.

6/10 一般般

Harley

家庭旅遊
喜歡：整潔度和員工素質
The room was clean and wonderful to stay only problem they charged my card before we even check out and it said it only needed a card to hold the reservation I didn’t think it would charge it? Maybe be more clear on that.
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日回覆
Thank you for staying with us.

2/10 很糟糕

Kevin

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日回覆
Thank you for choosing Holiday Inn Express & Suites

4/10 不太好

John

喜歡：員工素質
不喜歡：住宿環境和硬體
Pool, and exercise room out of order. Bathroom less than clean. Some bigfoot in the room above paced back and forth until 1 A.M. Not pleased.
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年7月1日回覆
Thank you for choosing Holiday Inn Express and Suites

2/10 很糟糕

Jake

於 2023 年 6 月住了 1 晚
LoLa G 於 2023年7月1日回覆
Thank you for choosing Holiday Inn Express & Suites

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日回覆
Thank you for taking the time to give us a great review! We hope to welcome you back again soon.

6/10 一般般

Sharif

家庭旅遊
It was an ok place to stay but the people I had in the room next to me was very rude & noisy. I called the front desk to ask them if they could speak with them but nothing happened so I just had to deal with it…
於 2023 年 5 月住了 2 晚
LoLa G 於 2023年6月23日回覆
Thank you for choosing Holiday Inn Express & Suites

10/10 有夠讚

Rhodelia，Marion

於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月1日回覆
Thank you for the great review!

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月7日回覆
Thank you for the 5 out of 5 review!

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月1日回覆
Thank you for the great review!

8/10 不錯哦

Jeff

於 2023 年 5 月住了 3 晚
LoLa G 於 2023年7月1日回覆
Thank you for choosing Holiday Inn Express & Suites

8/10 不錯哦

Clark

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
`Did not know the room would not be cleaned after the first day
於 2023 年 5 月住了 2 晚
Lo La G 於 2023年7月1日回覆
Thank you for choosing Holiday Inn Express & Suites

8/10 不錯哦

Lisa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月1日回覆
Thank you for staying with us !

8/10 不錯哦

Emily

於 2023 年 4 月住了 1 晚

6/10 一般般

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was fine.
於 2023 年 4 月住了 1 晚

10/10 有夠讚

The Lil

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The breakfast offered had a decent range of items, as did their concession corner. The staff was perfectly friendly and available at all times; really appreciate everything they did and do for the stays.
於 2023 年 4 月住了 1 晚

8/10 不錯哦

Mark

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great fairly new rooms. Great breakfast. Great server and friendly service at breakfast Dislike: Sliding door in shower would not stay closed when showering ... kept sliding open rm 322
於 2023 年 4 月住了 1 晚

10/10 有夠讚

William，SAN ANTONIO

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
Very convenient to the Fermi plant.
於 2023 年 4 月住了 3 晚