we showed up after check in time, was told our room wasn’t ready. I asked when and they told me, “no idea”. After I pushed it and explained we travelled over 5 hours to get there, she finally went and checked. It was ready within 15 mins. The room wasn’t fully cleaned, it smelled horrible. I had to get a perfume to spray around.
We went to the pool, around 7- we were told there was no towels. Annoying but fine. The next day, in the evening, I went down to get towels for our room around 830, they told me they do not have any towels for the rooms or the pool, this is when I found out that the rooms do not get cleaned daily but every third but you can request for it to be done. So I asked for our room to be cleaned the next day. Of course it wasn’t done. I had no towels to clean my kids, no face clothes, no hand towels. This is beyond. The lady at the front desk had no written our info down, had no passed a note. The final issue was the late check out. We requested a late check out, now I understand this is a request however when I checked it she had no idea. So I asked again. Once again they said they made a note. Well once again there was no note- we thankfully decided to leave early because once again it was not done.
It was an extremely disappointing stay