"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!).
He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water.
The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker.
Having to deal with this after a full day tiring trip was not really what we expected.
Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."
Hotels near other Monastery of Saint Miguel of Refojos Garden attractions
Cabeceiras de Basto Town Hall
Cabeceiras de Basto Town Hall is just one of the places to see in Refojos de Basto, so why not enjoy the other things to explore during your travels? Wander the parks or discover the area's mountain views.
Learn about the local history of Refojos de Basto when you spend time at Chapel of Our Lady Fatima. Wander the parks or discover the area's mountain views.
After visiting Freguesia de Anjos Church, make a plan to see the other sights and activities in Anjos e Vilar do Chão. Wander the lakeside or discover the area's mountain views.
Learn about the local history of Anjos e Vilar do Chão with a stop at Chapel of Nossa Senhora do Socorro. Stroll along the lakeside or discover the area's mountain views.
Celorico De Basto Tourism Center is just one of the places to see in Britelo, so why not enjoy the other things to explore during your travels? Visit the spas in this relaxing area, or simply enjoy its wineries.
Explore the great outdoors at Ludico de Celorico de Basto Park, a lovely green space in Britelo. Visit the spas in this relaxing area, or simply enjoy its wineries.
What's the area like around Monastery of Saint Miguel of Refojos Garden?
Monastery of Saint Miguel of Refojos Garden is located in Refojos de Basto. If you're looking for a convenient place to stay, check out the 14 hotels and other accommodations you'll find within a mile.
What's the best hotel to stay close to Monastery of Saint Miguel of Refojos Garden?
Casa das Mourôas is one of the top choices for your stay based on our traveler data, and this country house offers free breakfast and an indoor pool. You'll find it 7.4 mi (11.9 km) from Monastery of Saint Miguel of Refojos Garden. Other good options around the area include Água Hotels Mondim de Basto and Pena Park Hotel.
How many hotels will I be able to find near Monastery of Saint Miguel of Refojos Garden?
Expedia has 14 hotels and other accommodations within a mile from Monastery of Saint Miguel of Refojos Garden.
If I need to cancel the hotel reservation for my stay near Monastery of Saint Miguel of Refojos Garden, will I receive a refund?
Yes! You'll find that most hotel reservations are fully refundable provided that you cancel prior to the accommodation's cancellation deadline, which in most cases is within 24 or 48 hours of the scheduled arrival. If you have a non-refundable reservation, it might still be possible to cancel it and be given a refund within 24 hours of your booking. Enter your dates, click on "Search", then you can use the "fully refundable" filter to review the best deals near Monastery of Saint Miguel of Refojos Garden.
Where can I learn more about changing or cancelling my trip in the area near Monastery of Saint Miguel of Refojos Garden?
To access more information about updating your stay near Monastery of Saint Miguel of Refojos Garden or cancelling it, click here.