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Reviews of Best Western Plus Monahans Inn & Suites

2.5 out of 5
Best Western Plus Monahans Inn & Suites
2101 S Betty St, Monahans, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 150 reviews" "
Rating 8 - Good. 38 out of 150 reviews" "
Rating 6 - Okay. 9 out of 150 reviews" "
Rating 4 - Poor. 8 out of 150 reviews" "
Rating 2 - Terrible. 6 out of 150 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/5/14
Thank you for your 5 star review. We strive to do our very best to make each & every guest feel like they are right at home and we are happy to know you enjoyed your 2 night stay. We hope to see you again soon Alfredo.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Breakfast was lacking food an hour before end time.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/5
Thank you for your review. Thank you for your kind words of cleanliness, as for the breakfast I will forsure get with our breakfast room attendant Asap, because there should be sufficient amount of food from start until the finish of breakfast hours.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size room! Working and clean pool! Satisfying breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/24
We are happy you had a wonderful stay and enjoyed the Indoor heated pool & hottub. Our Breakfast in the morning offers many cold & hot options with many varities and glad you had a nice breakfast to start your day.

8/10 Good

Darrell

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was clean and room was nice and large. Problem was room was noisy. Room faced interstate Hwy 20 and it was close and quite noisy.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/1
Thank you for taking the time to leave a review of your stay. Unfortunately we are right off the interstate so heavy traffic can become an issue at times.

10/10 Excellent

Elexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, clean and quiet hotel. Great stay!! :)
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/29
Thank you for your excellent review. We hope you had had a great Thanksgiving with your family and enjoyed the holiday. Hope to see you again in the near future

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/14
Thank you for taking the time to leave a review of your stay. We strive to make every guest feel like they are right at home and glad you enjoyed your stay.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/10
We are thrilled you enjoyed your stay Katie and hope to see you again soon.

10/10 Excellent

Arnulfo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here quite a bit and the quality of service never changes. For the amount of industry traffic through the area they keep it at a high standard of quality every time.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/1
Thank you for taking the time to leave a review we very much appreciate it

10/10 Excellent

Arnulfo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always on top of everything while I stay here. Very polite and never to fail to ask if there is anything that can be done better.
Stayed 10 nights in Oct 2023
Response from General Manager on 2023/10/30
Thank you for your praise of the staff that made your stay extra enjoyable. We hope to see you soon again.

10/10 Excellent

M'Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it!!
My son was so excited about the indoor pool and we were not disappointed. The front desk staff was so welcoming and kind. We will be staying again soon!
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/22
We are happy to know your son enjoyed the pool and that you enjoyed your stay. We look forward to your next stay with us!

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/12
Thank you for the excellent review. Our team strives to give each and every guest the best hospitality and we are glad you enjoyed your stay.

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/21
We appreciate you taking the time to leave a review of your stay sir. We look forward to seeing you again.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/17
Thank you for taking the time to leave a review of your stay. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First hotel in forever that had ceiling fans. That was a huge plus since I'm use to sleeping with one. Had a more home like feel to the room. Bed was super comfy with great quality bedding. It was quiet and clean. Customer service top of the line. By far my favorite hotel in Monahans. Would highly recommend.
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/14
We are happy to know you had a great time during your stay the hotel. Glad to hear that you appreciated the ceiling fans and the bed was comfortable so that you were able to get a good nights sleep. We look forward to seeing you again soon.

10/10 Excellent

margarita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
We had a very good sleep and the room was clean and with a very clean breakfast area too Thank you
Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/28
Thank you for taking the time to leave a review of your time at the hotel. We are glad to know you got a peaceful nights rest and were able to start your day with an excellent fresh Breakfast. We hope to see you soon again.

10/10 Excellent

Alfredo

Stayed 1 night in Jun 2023
Response from General Manager on 2023/7/10
Thank you for taking the time to leave a review of your experience at the hotel. It's great to hear that you enjoyed your stay and hope to see you soon again.

10/10 Excellent

Arnulfo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this property quite a bit through out the year. The staff is always amazing and professional. .
Stayed 13 nights in Jan 2023
Response from General Manager on 2023/1/28
Thank you for your excellent review of your stay. We are glad you enjoyed it and look forward to seeing you again soon.

4/10 Poor

Bailey

Traveled with family
Family friendly? Yeah right
It costs me $250 more for my dog to stay because this is not a pet friendly place like it said when i booked the room. I would have cancelled but it was non refundable and the front desk to cash for the dog deposit and didnt give me a receipt. The town its in is a dump. The pillows were the sizes you would have on ur couch and the temp only goes doen to 70 in the room.
Stayed 1 night in Jun 2022
Response from General Manager on 2022/6/16
At check in you initialed on the check in folio that there will be a $250 fine for bringing a pet into the hotel since we do not allow them. Clearly on our hotels.com website as well as all booking websites it states pets are not allowed but service animals are welcomed. Due to you booking your reservation through hotels.com and made payment to them they are the ones who will send you the receipt of your stay to the email you provided when making the reservation. I as the hotel manager was walking in the hallway and the dog was faintly barking as to how I noticed there was a pet in the room.

4/10 Poor

Ashley

Stayed 1 night in Jun 2022

10/10 Excellent

David, Sherwood

Liked: Cleanliness, staff & service
Nice room
Stayed 2 nights in Jun 2022
Response from General Manager on 2022/6/10
Thank you for taking the time to leave an excellent review. We are very happy that you enjoyed your stay and hope to see you soon again.

4/10 Poor

Alexander

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything but the people around outside and no refund after leaving few days early
Stayed 8 nights in Apr 2022
Response from General Manager on 2022/4/19
We are happy to know you had a good time at the hotel. I'm sorry for your experience with the people neighboring the hotel. We will do our best to fix the issues you endured.

10/10 Excellent

Roberto

Stayed 1 night in Mar 2022
Response from General Manager on 2022/4/19
Thank you for taking the time to leave a review. We are happy to know you enjoyed your stay and look forward to your next stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from General Manager on 2022/3/12
Thank you for the excellent review.

2/10 Terrible

Josefina

Stayed 1 night in Feb 2022

10/10 Excellent

Clint

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rates were fantastic for a BWPlus! Very nice room and ANDY and his staff were very friendly and accommodating!
Stayed 2 nights in Dec 2021
Response from General Manager on 2021/12/13
Thank you for taking the time out of your day to leave the hotel a fantastic review. We are glad you enjoyed your stay and hope to see you soon again.

10/10 Excellent

Colby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to. Easy parking with quick check-in and check-out. Very friendly and helpful staff.
Stayed 1 night in Nov 2021
Response from General Manager on 2021/11/19
Thank you for your excellent review Colby. We are glad you enjoyed your stay and look forward to seeing you soon again.

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In few words everything was ok. Clean and nice
Stayed 1 night in Oct 2021
Response from General Manager on 2021/10/23
Thank you for your excellent review. Our team is pleased to know you had a good stay and hope to see you soon again.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Oct 2021
Response from General Manager on 2021/10/6
Thank you for your kind review we hope to see you soon again.

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fabulous for our purpose! It was clean, the room was large and clean, the staff courteous. The check in process was fast and easy. There were numerous options at the free breakfast bar but my favorite was the Texas shaped waffles!
Stayed 1 night in Sep 2021
Response from General Manager on 2021/10/1
Thank you for your excellent review. We are happy you enjoyed the breakfast and the room. We hope to see you soon again.

4/10 Poor

Debbie

Business traveler
no hot water 12 min. to get hot
Stayed 1 night in Sep 2021
Response from General Manager on 2021/9/23
We apologize you had to go through that and have gotten the issue resolved. Sorry for the inconvenience you endured.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and very clean
Stayed 1 night in Jul 2021
Response from General Manager on 2021/8/29
Thank you for staying wish us, we hope you enjoyed it and come back too see us, look forward to it

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from General Manager on 2021/9/2
Thank you for your 5 star review. We hope to see you soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious, clean room, great hospitality
Stayed 1 night in May 2021
Response from General Manager on 2021/5/19
thank you for your review. We value your comments and hope to see you again soon to accommodate you.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The front desk staff is very polite and efficient. But one of the bath towels has two big stains on it.
Stayed 1 night in May 2021
Response from General Manager on 2021/5/19
Thank you for your kind words of the service provided by the staff. I apologize this happened with the bath towel I will address it to the housekeeping department to ensure it doesn't happen again. Thank you for staying with us and hope to see you again.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Quiet, private, and nice room.
Stayed 1 night in Apr 2021
Response from General Manager on 2021/4/20
THANK YOU FOR YOUR REVIEW WE APPRECIATE IT. WE LOOK FORWARD TO YOUR NEXT STAY WITH US.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
I liked how spacious and nice the room was. I didn't like how the front desk man was rude. As it was his English was not very good so when I couldn't understand him and ask him what he said he would get upset yell and be sarcastic.
Stayed 1 night in Apr 2021
Response from Best Western Plus Monahans Inn & Suites on 2021/4/3
I'm sorry for the misunderstand we will address the issue immediately and have it resolved.

8/10 Good

Zakir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from General Manager on 2021/3/2
THANK YOU FOR STAYING WITH US. WE HOPE TO SEE YOU SOON AGAIN!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible do not stay here.
The hotel smelled musty and old. Our room was 80° and i couldn't turn it off or down. Could barley breath because it was so hot. The manager maid a point to come up to our room and tell us if the electricity went out we would not be refunded our money no matter what, and that no one was allowed to visit us no outside guests including my husband who wasn't with us at check in. He was very rude about it.We decided to try out the pool and it was ice cold in the indoor pool the temperature was set to 62° on the wall. We looked in the pool and it was grimy and dirty along the bottom with broken pieces of stuff in it and in the hot tub. We didnt even stay the night we went and rented another hotel room at a different hotel. We didnt even spend a total of 4 hours total from check in to when we left. Save your money and go somewhere else.
Stayed 1 night in Feb 2021
Response from General Manager on 2021/3/2
WE ONLY CALLED BECAUSE OF ELECTRICITY PROBLEMS GOING OUT IN THE AREA AND LET U KNOW. WE ARE SORRY FOR ANY INCONVENIENCE. THE THERMOSTAT ALSO SHOWS THE TEMPERATURE IN THE ROOM THE POOL AND HOTTUB IS WELL HEATED.

6/10 Okay

TXH3, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was okay, the room was spacious and AC got nice and cold. The strange thing was the king bed, it had only two small square pillows. Next time id likely stay at the Holiday Inn across the road
Stayed 1 night in Sep 2020
Response from General Manager on 2020/9/28
We will address the issue immediately, thank you for letting us know.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast area was clean - room clean - good check in check out
Stayed 1 night in Feb 2020
Response from General Manager on 2020/2/28
Thank you for taking the time to write a review describing your experience during your stay. We are very excited to know that you enjoyed your stay and that the facility was clean and that you had a great hearty breakfast before your departure. We look forward to seeing you back again soon

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goldstar for Benny
Benny checked us in promptly and seemed genuinely interested in making our stay a great one. He asked if we knew what we wanted to do for dinner and offered suggestions and menues...even what was best time to avoid waits. Facility is very nice with larger than usual breakfast area.
Stayed 1 night in Feb 2020
Response from General Manager on 2020/2/22
I will pass on to Benny of his helpfulness and we are thrilled that you had a pleasant stay. Hope to see you soon again soon

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, courteous and made our stay pleasant. Rooms were clean and we really appreciated the space in the king suite. Would stay here again.
Stayed 3 nights in Feb 2020
Response from General Manager on 2020/2/22
Thank you for your review. We are glad to know that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

marco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from General Manager on 2020/2/14
Thank you for your 10 star review! We are ecstatic to know that you enjoyed your stay and everything went smoothly. We look forward to your next stay with us sir!

10/10 Excellent

kindra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gotta reny
I loved the room and the service I'll be staying again
Stayed 1 night in Feb 2020
Response from General Manager on 2020/2/13
Thank you for taking the time to leave a review. We are pleased to know that you enjoyed your stay and had a great experience. We look forward to your next stay with us when you’re back in the area.

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very clean hotel
Stayed 1 night in Feb 2020
Response from General Manager on 2020/2/13
Thank You for your excellent review. The hotel staff & I are very happy that you had a great stay and hope to have you back again very soon sir!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from General Manager on 2020/2/6
Your 10 out of 10 review is very much appreciated. We hope to have you again very soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe environment! First time in that area of Texas.
Stayed 1 night in Jan 2020
Response from General Manager on 2020/1/23
Thank you for your review we appreciate it very much. We hope to see you soon again!

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from General Manager on 2020/1/11
Thank you for taking the time out of your day to leave a review. We are happy to know that you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
close to free-way, good room size but bed sheets/towels had some yellow strains. Foods with expiration dates such as Yogurt were expired for a while, so watch out for that.
Stayed 1 night in Dec 2019
Response from General Manager on 2020/1/9
I will be sure to get with our housekeeping/laundry department and make sure this issue is taken care of. I apologize for this unfortunate event. Also I will be sure to press the issue to make sure our breakfast department pays attentive attention to the expiration dates on foods. Thank you for bringing it to my attention.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020
Response from General Manager on 2020/1/9
Thank You for taking the time to leaving a review. We hope to see you back again soon.