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Hotel Sapphire

3.5 star property
Hotel in Mombasa with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Sapphire

Terrace/patio
Executive Suite | In-room safe, desk, free cribs/infant beds, rollaway beds
Reception
Terrace/patio
Restaurant
Hotel Sapphire offers a sun-kissed terrace perfect for unwinding and an outdoor pool for a refreshing swim. The property provides practical amenities including WiFi and luggage storage. Travelers appreciate the well-maintained grounds and attentive service throughout their stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Pool
  • Laundry
The current price is NT$2,128
NT$2,511 total
includes taxes & fees
Nov 3 - Nov 4

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Double Room

In-room safe, desk, free cribs/infant beds, rollaway beds

Superior Double Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Satellite channels
Wardrobe or closet
  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

In-room safe, desk, free cribs/infant beds, rollaway beds

Executive Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Satellite channels
Wardrobe or closet
  • 387 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Mwembe Tayari Road, Mombasa

What's nearby

  • Mombasa Island - 2 min walk - 0.2 km
  • Sikh Temple - 2 min walk - 0.2 km
  • Shree Cutch Satsang Swaminarayan Temple - 3 min walk - 0.3 km
  • Fort Jesus - 3 min drive - 2.3 km
  • Nyali Beach - 11 min drive - 8.1 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 21 min drive

Restaurants

  • ‪Valencia Inn - ‬7 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬12 min walk
  • ‪Mubins Cafe - ‬6 min walk
  • ‪Lamyaz Caffe - ‬5 min walk
  • ‪Gulshan Hotel - ‬8 min walk

About this property

Hotel Sapphire

Property highlights
At Hotel Sapphire, you can look forward to a terrace, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a front-desk safe, and meeting rooms
  • Smoke-free premises, luggage storage, and a 24-hour front desk
  • Guest reviews speak well of the overall condition
Room features
All 56 rooms include comforts such as air conditioning and separate sitting areas, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and daily housekeeping

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  • Parking included
  • Free WiFi
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The price is NT$1,858
NT$2,192 total
includes taxes & fees
Nov 15 - Nov 16
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Sapphire Mombasa
Sapphire Mombasa
Hotel Sapphire Hotel
Hotel Sapphire Mombasa
Hotel Sapphire Hotel Mombasa

Frequently asked questions

Does Hotel Sapphire have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Sapphire?

As of 2025/11/2, prices found for a 1-night stay for 2 adults at Hotel Sapphire on 2025/11/3 start from NT$2,128, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Sapphire pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Sapphire?

Self parking is free at this property.

What time is check-in at Hotel Sapphire?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Sapphire?

Check-out is at 10 AM.

Where is Hotel Sapphire located?

Situated in Mombasa, this hotel is steps from Mombasa Island, Sikh Temple, and Shree Cutch Satsang Swaminarayan Temple. Two Tusks and Jain Temple are also within 15 minutes.

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Hotel Sapphire Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 70 reviews
Rating 8 - Good. 17 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Getinet Abay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooperative staff, comfortable room. A good bar and restaurant.
Stayed 1 night in Oct 2025

10/10 Excellent

Domenyk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Stayed 1 night in Sep 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Stayed 1 night in Sep 2025

10/10 Excellent

Javeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

Outstanding value with top-notch service. Food was good and the rooms were very clean
Stayed 1 night in Jan 2025

10/10 Excellent

Frazier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Stayed 4 nights in Nov 2024

10/10 Excellent

mary

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

10/10 Excellent

Josephus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend this property
Stayed 1 night in Jan 2024

10/10 Excellent

ramanlal

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jun 2025

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sapphire was a great place to stay. The experience was rather luxurious considering the affordable price.
Stayed 1 night in Jun 2023

10/10 Excellent

Janilia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.

10/10 Excellent

YVONNE

Liked: Amenities
Good service
Stayed 2 nights in Oct 2024

8/10 Good

Ricky

Liked: Cleanliness, staff & service

Not bad but nothing to write home about

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
Stayed 1 night in Sep 2023

6/10 Okay

Salima

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was too hot for shower. Could not adjust temperature.
Stayed 5 nights in Apr 2025

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Staff & service

Disappointed. This hotel could be so good.

After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Stayed 1 night in Dec 2023

8/10 Good

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Liked: Cleanliness
Wonderful service and staff
Stayed 1 night in Oct 2025

2/10 Terrible

catherine

Disliked: Cleanliness, amenities, property conditions & facilities
Too dirty
Stayed 1 night in Sep 2025

2/10 Terrible

Ousmane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was literally no water in the unit
Stayed 2 nights in Aug 2025

2/10 Terrible

Russell

Disliked: Amenities
I booked through Expedia and Expedia showed that the hotel had a hot tub. I wanted to stay in a hotel with a hot tub in order to relax for my last two days in Nairobi. However, when I arrived at the hotel, they told me that there was no hot tub. They said they could give me a room with a hot tub if I paid additional money, but that is not the same thing as booking a hotel that has a hot tub available for all guests to use in a common area. I contacted Expedia for a refund, but they refused stating that the hotel could’ve offered me a hot tub in my room for an additional expense. I should not have to pay additional for a hot tub after booking my room because there was already an understanding that the hot tub was included in the price, just like using the pool was already an included amenity. Hotels that offer hot tubs and pools have them in common areas for use by guests, and if an additional fee is necessary, that should be stated. I was very disappointed because I specifically chose this hotel to use the hot tub, and it was not available. In addition, the Internet did not work in the hotel during my stay. I still would like a refund because I did not get the services that I paid for when I booked the room.
Stayed 4 nights in Aug 2025

10/10 Excellent

Biniam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff n restaurant
Stayed 1 night in Aug 2025

4/10 Poor

Jameelah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
Stayed 1 night in Aug 2025

10/10 Excellent

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Addressed noise issue very well

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
Stayed 2 nights in Jul 2025

6/10 Okay

DARRAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
Stayed 2 nights in Jul 2025

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
Stayed 1 night in May 2025

8/10 Good

Danielle

Liked: Cleanliness
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
Stayed 1 night in May 2025