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Hotel Cristallo

3.0 star property
Mountain views provide a stunning backdrop for relaxation at the on-site spa, while world-class skiing awaits just steps from this welcoming retreat

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Hotel Cristallo in the Dolomites offers a warm, inviting atmosphere. Guests enjoy a complimentary continental breakfast, spa, and ski-in/ski-out access. The garden is a peaceful retreat, and the arcade room provides entertainment. Families love the welcoming environment.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Express check-in available

Check-out

Check-out before 10 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are available for EUR 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT022118A19XRGIY4S

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Hotel Cristallo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Cristallo?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel Cristallo?

Check-out is at 10 AM.

Does Hotel Cristallo provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A per person, one-way fee applies.

Where is Hotel Cristallo located?

Located in the mountains, this ski-in/ski-out hotel in Moena is within 1 mi (2 km) of Lake San Pellegrino and Dolomites and close to winter sports such as snow tubing and sledding. Ski Area San Pellegrino - Falcade and Col Margherita Cable Car are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

9.0

Cleanliness

8.4

Location

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 5 out of 13 reviews
Rating 8 - Good. 6 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 0 out of 13 reviews

Reviews

Verified

10/10 Excellent

Prasoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best places we stayed at. The owner of the property was very helpful, he went out of the way to get things organised for us. This place is highly recommended if you're staying in the area.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo prenotato la nostra Camera la mattina per la sera, era il giorno 27 di dicembre, ci hanno subito contattato per telefono chiedendoci cortesemente se preferivamo un letto da bambini oppure un letto tradizionale da una piazza per la figlia di 2 anni… la cosa non era scontata e già da questo si capiscono molte cose. Arrivati dopo 5 ore di viaggio in questa bellissima struttura ci siamo subito resi conto di aver fatto la scelta giusta, situata vicino alle piste da sci, lontana dalla confusione, curato nei minimi dettagli, bellissima camera con ampi spazi e terrazzo su vista Passo San Pellegrino. Provare per credere, si mangia benissimo. Io e mia moglie volevamo tornare a sciare dopo un lungo periodo di fermo , nessun problema, senza nemmeno uscire dalla struttura abbiamo noleggiato attrezzatura da sci, acquistato abbigliamento tecnico, infilato gli sci e raggiunto gli impianti di risalita senza aver dovuto fare un passo a piedi. Veramente Top!! Complimenti a tutto lo staff dell’hotel Cristallo Saluti Gorini & Nardi
Verified

8/10 Good

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good.

All was good.only wellnes is italy type.p
Stayed 7 nights in Jan 2019
Verified

8/10 Good

MASSIMO

Liked: Cleanliness, property conditions & facilities, room comfort

Estate 2017

Esperienza positiva, albergo buono, colazione buona, personale discretamente socievole, buona la spa, eccellente la posizione.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
haben uns sehr wohl gefühlt tolle küche und nettes personal
Stayed 2 nights in Jul 2017
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personal touch

We had a great stay at Cristallo in Passo San Pellegrino. We arrived in the middle of a thunderstorm and were extremely well treated by all in the staff for the next few days. Highly recommeded!
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hôtel une nuit très reposante

Très bon hôtel à 2000m. Accueil très agréable et sympathique. Nous avons diner sur place très bien. Petit déjeuner bien. Espace détente jacuzzi, hammam, sauna très appréciable.
Verified

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Ruth

Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021
Verified

8/10 Good

Manuela

Liked: Cleanliness, staff & service, room comfort
Verified

8/10 Good

DOMENICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort