2/10 Terrible
Juan
2024/5/16
Disliked: Cleanliness, staff & service, property conditions & facilities
When I got there the attendant couldn't find my reservation. I showed him my reservation and he told me it didn't say it was payed. I told him that it was. He said prove it to me. Which I did prove to him. Then he still wouldn't give me my room but he still couldn't find it. Mind you I showed him the email from Expedia, the app with my reservation plus my card statement showing I had payed for it. Then some way some how he was finally able to locate it. Gave me an occupied room which I didn't like walking into someone's room and I'm sure neither did they. So I went and told him, which he still didn't believe and went to check himself. Finally after all this I finally got my room. I only didn't go look for another room because it was late and I waited to rest. But absolutely the worst experience ever.
Juan
Stayed 1 night in May 2024