The front desk staff were absolutely rude. The manager was not helpful either. We asked for housekeeping twice over our 5 day stay and it was cancelled and after asking when we can get it. They said they could bring me sheets to change the bedding myself. This is supposed to be a four star hotel but the service is worse than a motel. We complained and this site was not helpful at all. I’d I could give it zero stars I would.
Esther M
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Patriona
情侶出遊
2025 年 7 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I absolutely loved my The Royal Sonesta Minneapolis downtown. The front desk clerk was extremely helpful and friendly, my room was beyond amazing. Water pressure in the shower was great and I saw no signs of mold. The carpet was well vacuumed, no crumbs. I woke up in the middle of the night, super thirsty and remembered there were complementary water bottles in my room. Plus the hotel was extremely aesthetically pleasing. I didn’t eat there but the restaurant smelled amazing. I’ll be staying here every time i come back to Minneapolis. Beyond happy with my stay
Patriona
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Jamie,Washington
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for 2 nights, the hotel is beautiful and most of the staff very helpful and friendly. Their restroom off the lobby is a little dated and not as clean as everything else. There are great views from the room windows. Room was comfortable with ample pillows and space. On site restaurant was good for breakfast did not have a chance to try other mealtimes. Loved the vibe as well, and pet friendly is always a plus!
Jamie
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Sondra
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very nice and conveniently located. Staff at front desk was very friendly and helpful. However I was disappointed that we never received house keeping services and we were there 4 nights. I was told we had to request it so I did. Nobody ever came to replace towels, empty garbage, replenish toilet paper etc. Very disappointing that this was not addressed and handled as requested.
Sondra
於 2025 年 7 月住了 4 晚
2/10 很糟糕
Karem
2025 年 7 月 22 日
不喜歡:員工素質
We were denied towels. Called 5 times to the front desk for towels. Stopped by the front desk twice, and each time they said they would send towels. We didn’t get the towels until MIDNIGHT at 12:15am when someone finally knocked on the door.
Karem
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Nadine
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. The staff was very kind and helpful.
Nadine
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Ginger
家庭旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a very nice hotel
Ginger
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Meron
2025 年 7 月 20 日
喜歡:整潔度、員工素質和住宿環境和硬體
It’s a nice place, the room was clean and comfortable. I’ll definitely use them again.
Meron
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Alexandra
親子旅遊
2025 年 7 月 20 日
喜歡:員工素質、設施服務和住宿環境和硬體
Great location and staff
Alexandra
於 2025 年 7 月住了 2 晚
6/10 一般般
Andrew
家庭旅遊
2025 年 7 月 17 日
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The AC in our room would not cool the room lower than 72°, elementary breakfast, no pool, had to ask for your room to be cleaned, and lots of homeless people across the street so when you walk out of the hotel, your bombarded with the smell of marijuana
Andrew
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Sarah
商務旅客
2025 年 7 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely spot with delightful staff and a really cute motif. The restaurant onsite was terrific - ate for lunch and breakfast as well as cocktails
Sarah
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Alexandre
商務旅客, 家庭旅遊
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great location. Thr service was top 10.
Alexandre
於 2025 年 7 月住了 4 晚
10/10 有夠讚
GEORGE
情侶出遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
First time at this property. Great location close to Target Field for our games over the weekend. Check in was good, very nice staff. Room on the 9th floor very nice. Great bed and pillows. I will be back on my next trip.
GEORGE
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Nate
情侶出遊, 家庭旅遊
2025 年 7 月 13 日
喜歡:整潔度和住宿環境和硬體
It was a little less than I expected for a downtown hotel at this price point. It was definitely nice, but there's not many amenities. The underground parking is nice, but not cheap.
Nate
於 2025 年 7 月住了 2 晚
4/10 不太好
Mahesh
家庭旅遊
2025 年 7 月 13 日
喜歡:設施服務
不喜歡:整潔度
Hotel was good. Staff was very bad. If you requested something it took forever. Staff was very mean. They didn't want to help.
Mahesh
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Marcia
2025 年 7 月 12 日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice gym. Clean rooms. Good amount of parking.
Marcia
於 2025 年 7 月住了 4 晚
6/10 一般般
Donald
商務旅客
2025 年 7 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
It was fine.
Donald
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Ward
2025 年 7 月 11 日
喜歡:整潔度、員工素質和住宿環境和硬體
Location is excellent.
Ward
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Patrick
情侶出遊
2025 年 7 月 11 日
喜歡:設施服務
I like that it was close to target field and a lot of eating places and bars.
I didn’t like the parking downstairs, but we made it fine. It was OK.
Patrick
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Patricia
2025 年 7 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Just city living, nothing negative. I know the city well.
Patricia
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Paul
家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place and location
Paul
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Charles
家庭旅遊
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great stay. Friendly staff
Charles
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Cyndi
情侶出遊
2025 年 7 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and updated rooms. It has a restaurant and bar that serves great food and a good atmosphere
Cyndi
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Lisbeth
團體旅遊
2025 年 7 月 4 日
喜歡:整潔度和住宿環境和硬體
The hotel was generally lovely; the staff was excellent and helpful. The restaurant is very good. We had a large diagonal beam across our window which we didn't love. The neighborhood can be loud (sirens) and the windows did not block this. It was concerning that the hotel did not seem to have any communicated emergency plan during a recent tornado warning.