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Reviews of Holiday Inn Hotel & Suites Minneapolis - Lakeville, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Minneapolis - Lakeville, an IHG Hotel
20800 Kenrick Ave, Lakeville, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 439 reviews" "
Rating 8 - Good. 110 out of 439 reviews" "
Rating 6 - Okay. 32 out of 439 reviews" "
Rating 4 - Poor. 20 out of 439 reviews" "
Rating 2 - Terrible. 7 out of 439 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Libby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was nice for toddlers and bigger kids
Stayed 1 night in May 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice quite and clean. All of the staff are very nice and quick to help out . Lots of space nice size pools and hot tub.
Stayed 1 night in May 2024

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No Continental breakfast
Stayed 2 nights in May 2024

10/10 Excellent

Celesta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been our go to for the past 3yrs. Kids love the pool and we are close to family. This time we got a room RIGHT OUTSIDE the pool area!! That was a great thing for us- swam a lot!! We tried to us the vending machine for swim goggles and they got stuck. The staff out front worked with us and got us some googles!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Deanna

Stayed 1 night in Apr 2024

10/10 Excellent

YENA

Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great couple of days as a mom and me staycation. The water park area what great! I love that the pool is no deeper than 3ft6in. My 9 year old is tiny for her age and it was great she could swim and do the slide so easily. The only downfall to no fault of the hotel itself was the teens running down the halls very late. Almost till midnight. The staff was so friendly and helpful with anything we needed! We will definitely come back for another staycation…maybe not over spring break though! 😂
Stayed 2 nights in Mar 2024

10/10 Excellent

Mollie

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Shelby

Stayed 1 night in Mar 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is fantastic for kids under 12. Hotel is clean, and it is convenient to the interstate.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristina

Stayed 2 nights in Feb 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff were so friendly and helpful. Very rare to find that!
Stayed 1 night in Feb 2024

6/10 Okay

Steven

Traveled with family and small children
Cold pool
Stayed 1 night in Feb 2024

10/10 Excellent

Car

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was great!!!
Stayed 1 night in Feb 2024

8/10 Good

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing would be a continental breakfast with kids is always nice.. otherwise nothing to complain about🤗
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Don’t get a room by the pool!
Staff was kind and helpful. We were given a room next to the pool and it doesn’t close until 11:00 on weekends. Made sleep impossible.
Stayed 1 night in Feb 2024

10/10 Excellent

Caindra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay close to home
Stayed 1 night in Jan 2024

10/10 Excellent

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well for check-in and the kids had a great time in the pool.
Stayed 1 night in Jan 2024

10/10 Excellent

Lucyann

Stayed 1 night in Jan 2024

10/10 Excellent

Coretha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Theresa, oakdale

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Heather

Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

2/10 Terrible

Jessica

Stayed 1 night in Dec 2023

4/10 Poor

Renee

Traveled with group, Traveled with family
About $50-$60 pricier than neighboring hotels. You’re paying for the pool area, which is entertaining for under 10 yr olds. Otherwise, the hotel is worn down. Several of our bath and pool towels were unraveling, hallways reek of cigarette smoke. Onsite restaurant had sizable menu. Food was better than expected.
Stayed 1 night in Dec 2023

4/10 Poor

Jennifer

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Breanna, Redwood Falls

Stayed 1 night in Dec 2023

10/10 Excellent

Gabrielle

Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around!
Everything was excellent, from the front desk service to cleanliness, to the food and drinks at the attached restaurant. Would highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our grandson's third birthday party!!! perfect place for it!
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie, Burnsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front staff very friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Johna, Chaska

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Tara

Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Stayed 2 nights in Nov 2023

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Rossa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with my stay
Always good customer service.Connected to a restaurant so it's very convinient.The indoor mini waterpark is very good for families with kids.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Oct 2023

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great experience. Kids enjoyed spending time in the pool.
Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Kristi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the family. The water park was clean and super convenient. The staff was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Amenities, property conditions & facilities
Our grandson enjoys the pool
Stayed 2 nights in Sep 2023

8/10 Good

Anastasia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room had a musty smell and was very humid. Also we were put in an ADA room which had no counter space - I wish we were told that prior to making the reservation as the photos we looked at did not reflect the bathroom we got.
Stayed 2 nights in Aug 2023

10/10 Excellent

Amy

Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above & Beyond
We accidentally left 2 shopping bags at the back entrance when loading the car and forgot about them until much later that day. When I called the front desk they had them in the office and had even taken the wet swimsuits out and hung them to dry.
Stayed 1 night in Aug 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Very family friendly. Very nice staff
Stayed 1 night in Aug 2023