Lobby

Reviews of Canopy by Hilton Minneapolis Mill District

4 out of 5
Canopy by Hilton Minneapolis Mill District
708 S 3rd Street, Minneapolis, MN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 596 out of 761 reviews" "
Rating 8 - Good. 105 out of 761 reviews" "
Rating 6 - Okay. 27 out of 761 reviews" "
Rating 4 - Poor. 18 out of 761 reviews" "
Rating 2 - Terrible. 15 out of 761 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Wendy on 2024/5/14
Thank you, Tara, for the perfect 5 out of 5 score. Come back soon!

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Wendy on 2024/5/12
Thank you, Dennis, for letting us know that you had a great stay. If the stay was great, please consider awarding us a 5 out of 5 score next time. Or, if you don't feel that we earned a 5, please let us know why or how we could.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe and large room with king size bed.
Stayed 2 nights in Mar 2024
Response from Wendy on 2024/5/9
Thank you, Tara, for taking the time to write a review. We are so glad you enjoyed your stay and hope you will be back soon!

10/10 Excellent

kathy, North Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was visiting the city for the basketball games would definitely stay here again and I’m a very picky person
Stayed 3 nights in Mar 2024
Response from Wendy on 2024/5/2
Thank you, Kathy, for taking the time to write a review. We are so glad that you would definitely stay here again. Please do come back soon!

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What isn’t to like about Canopy. The staff is far beyond amazing in friendliness and being really helpful. They constantly greet you just for walking by, and it wasn’t fakey. I complimented Maya before we left as to how impressed I was with all of them. These people need raises by the way. No hotel has ever had staff as great as ALL of them were. Next, the property…. Holy god this is such a beautiful hotel. A mix of classic architecture and modern conveniences done tastefully. The room was very quiet, comfortable and relaxing. The beds really proved we needed a new one at home lol. Finally, it’s Minneapolis’ Mill District. I love this part of the city I used to call home. My stay here made me miss it even more. We will be staying here again!
Stayed 2 nights in Apr 2024
Response from Wendy on 2024/5/2
Wow - Mike! Thank you for taking the time to write such a detailed and awesome review. We are so glad that your team took great care of you and that you appreciated the hotel's look, feel, location, and overall vibe. We look forward to your return!

10/10 Excellent

oscar

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place just feels like home
Stayed 2 nights in Apr 2024
Response from Wendy on 2024/5/1
Oscar, what a wonderful comment! We are SO glad that our hotel feels like home. Please come back soon!

6/10 Okay

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is very clearly recently updated, with clean, comfortable rooms, and a beautiful lobby. However, whomever designed the lobby / atrium / interior rooms either forgot that sound travels, or didn't care. If you have an interior (atrium view) room, you will hear EVERYTHING coming from the bar until it closes. The GM responding to these reviews likes to pretend that is only the case when they have events (which is every Friday and Saturday night, btw). The Friday event went until 11:30. The Saturday event went until 10, except then the bar started playing music at the exact same volume. Expect not to be able to sleep until at least midnight. Hotel could at least acknowledge the noise and provide earplugs, but they pretend it isn't happening. Lobby and housekeeping staff were very kind and had a great experience with them. Just not a great experience trying to do....the one thing hotels exist for -- sleep.
Stayed 2 nights in Apr 2024
Response from Chelsea G. on 2024/5/9
Thank you for your candid feedback, Chelsea. We're glad to hear that you enjoyed the rooms and design of the hotel, but sincerely apologize for the inconvenience caused by the noise disturbance from the bar in the atrium view rooms. We understand the importance of a peaceful environment for a restful night's sleep, and we regret that we fell short of meeting your expectations in this regard. We genuinely appreciate your feedback, and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Libra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact only roomcard holders can access floors via elevators. The night time atmosphere was chic and smooth. Lots of people to mingle with. Starbucks and Trader Joe's is just around the corner and so is the light rail for easy access to Mall of America and the airport.
Stayed 2 nights in Apr 2024
Response from Danilo Silva on 2024/4/29
Hello Libra!Thank you so much for staying with us. I am very glad to know that you felt safe and also enjoyed your stay. I hope you come back very soon to stay with us again.Have a great weekend!!!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
I want the say a special thank you to the front desk staff, Maya and Ivan, who were so kind to help me resolve an unpleasant situation.
Stayed 2 nights in Apr 2024
Response from Wendy on 2024/4/29
Thank you, Jan, for your kind words about Maya and Ivan. We will make sure they see your note! Come back soon!

10/10 Excellent

Keith

The windows from our room overlooked the lobby, which meant we heard all sounds from the lobby, including the nightly music that went until 10:30. Rooms were not insulated well as we also heard our neighbors. Otherwise the stay was excellent!
Stayed 4 nights in Apr 2024
Response from Wendy on 2024/4/29
Thank you, Keith, for taking the time to write a review. We appreciate the perfect 5 out of 5 score even though you shared a concern about the music. Last year we actually updated our room names in an attempt to be more transparent about location within the hotel. Next time you return, let us know, and we'll try to place you in a non-atrium room or better.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/28
Thank you, Kellie, for taking the time to leave us a perfect 5 out of 5 score. Come back soon!

8/10 Good

Marlee

Stayed 2 nights in Mar 2024
Response from Wendy on 2024/4/23
Thank you, Marlee, for taking the time to write a review. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score. Thank you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect location for our trip. Close to the concert venue, restaurants, and other fun activities. The hotel was beautiful, and the staff st the front desk went above and beyond to help us.
Stayed 3 nights in Apr 2024
Response from Wendy on 2024/4/16
Thank you, Jennifer, for taking the time to write a review. We are so glad that our hotel was the perfect location for your trip and close to the venue. We agree that the hotel is beautiful and are really happy to hear that our team went above & beyond. Please come back soon!

10/10 Excellent

Chloe

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and welcoming staff. It really seems like they like working there.
Stayed 2 nights in Apr 2024
Response from Wendy on 2024/4/13
Thank you, Chloe, for taking the time to write a review. We appreciate the perfect 5 out of 5 score. We really appreciate your kind word as well. We do love working here - we are so proud of what we do and love serving guests like you. Come back soon!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!! Nice to have a bar/restaurant on site.
Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/13
Thank you, Paula, for the perfect 5 out of 5 score. We are so glad that you liked the bar & restaurant and that you found the hotel beautiful. We hope you can come back soon!

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
😎
Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/12
Good morning, Garrett, and thank you for the perfect 5 out of 5 score. We love your COOL emoji!

2/10 Terrible

Bryan

Stayed 1 night in Apr 2024
Response from Danilo Silva on 2024/4/29
Hello Bryan,I am very sorry to see a low rating regarding your stay. Please feel free to give us a call and ask for the Front office Manager so I can hear you and make sure that we fix any issues that might affect any guest stay. Have a great week.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/9
Thank you, Renee, for the perfect 5 out of 5 score. Come back soon!

10/10 Excellent

Kaye

Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/28
Thank you, Kaye, for taking the time to leave us a perfect 5 out of 5 score. Come back soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, well designed. Will definitely choose to stay there on our next visit to Minneapolis
Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/6
Thank you, David, for taking the time to write a review. We are so happy to hear that you found the hotel unique and well-designed. We are even happier that you plan on staying with us again!!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay at the Canopy when visiting the Twin Cities. Its convenient location to the University where our children attend makes it our top choice. The facilities are beautiful, rooms have top notch showers and beds, and the parking is covered for the cold MN winters. The restaurants, including Chloe, make the stay ultra convenient as well, giving delicious fine dining options right in the lobby.
Stayed 2 nights in Mar 2024
Response from Wendy on 2024/4/1
Thank you, Kenneth, for taking the time to write such a wonderful review! We are so glad that you always enjoy your stay with us, that the location is close to the U & your kiddos, and that the hotel, rooms, parking, and restaurants suit your needs. We look forward to your return and Go Gophers!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great couple days in Minneapolis and this hotels location was perfect for what we needed!
Stayed 2 nights in Mar 2024
Response from Wendy on 2024/4/1
Thank you, Christine, for taking the time to write a review. We are honored that you chose The Canopy for your stay in Minneapolis and are so glad to hear that the location was perfect. Come back soon!

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wendy on 2024/3/31
Thank you, Ursula, for the perfect 5 out of 5 score. Come back soon!

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wendy on 2024/3/29
Thank you, Herbert, for taking the time to leave a review score. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score. Thank you.

10/10 Excellent

Ciji

Liked: Cleanliness, staff & service, property conditions & facilities
very nice accommodations
Stayed 3 nights in Mar 2024
Response from Wendy on 2024/3/26
Thank you, Ciji, for taking the time for writing a review. We are so glad that you enjoyed the accommodations. Come back soon!

8/10 Good

Chris

Stayed 1 night in Mar 2024
Response from Wendy on 2024/4/12
Thank you, Chris, for leaving a rating. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score.

10/10 Excellent

Arielle Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great location and very clean! Loved my stay!
Stayed 4 nights in Mar 2024
Response from Wendy on 2024/3/21
Thank you, Arielle Melanie, for taking the time to write a review. We are so thrilled that you loved the location, your stay, and found the hotel clean. Come back again soon!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a hassle and the voucher card didn’t work for us. Otherwise, overall experience was great.
Stayed 1 night in Mar 2024
Response from Chelsea on 2024/3/14
Thank you for your feedback, Denise. I'm sorry to hear you faced an issue with the parking gate, but I'm glad everything else went well with your stay!

10/10 Excellent

kristi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place, we normally stay at The Hewing. Canopy is friendlier, staff is extremely accommodating, its quaint and perfect!! 😍
Stayed 3 nights in Mar 2024
Response from Chelsea on 2024/3/14
Thank you so much, Kristi! We are so happy you had such a great stay, and hope to see you again soon!

8/10 Good

Shuaifeng

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Wendy on 2024/3/11
Thank you, Shuaifeng, for taking the time to leave a review. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score.

10/10 Excellent

traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the bar / Umbra located in the lobby had exceptional service and super kind. We had late night drinks each night and the bartenders were great.
Stayed 3 nights in Feb 2024
Response from Wendy on 2024/3/3
Thank you, traci, for taking the time to write a review. We are thrilled that our bar & Umbra teams took great care of you. We hope you'll come back soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Wendy on 2024/3/3
Thank you, Brian, for taking the time to award us with a perfect 5 out of 5 score. We hope you can come back soon!

10/10 Excellent

Atticus, El Cajon

Stayed 1 night in Nov 2023
Response from Wendy on 2024/2/22
Thank you, Atticus, for taking the time to share a perfect 5 out of 5 score. We hope to see you again soon!

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a gorgeous building, the rooms are really pretty, and the lobby was great for socializing. I was able to check in early and out later with no hassle. My room wasn’t cleaned as well as I’d hoped but quickly got over that.
Stayed 1 night in Feb 2024
Response from Wendy on 2024/2/19
Thank you, Jessica, for taking the time to write a review. We appreciate the candid feedback but are sorry to hear that the room wasn't quite cleaned to your liking. Please come back so we can earn a perfect 5 out of 5 score.

2/10 Terrible

Griffin

Business traveler
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Chelsea on 2024/2/19
We are so sorry for the technical issues we encountered that resulted in your reservation not making it to our system. We hope you'll have a chance to experience our property some day!

10/10 Excellent

Laura

Traveled with family
Service engaging, helpful; style and asthetics very up
Stayed 3 nights in Feb 2024
Response from Wendy on 2024/2/12
Thank you, Laura, for taking the time to write a review. We are so glad that you enjoyed our service, style, and aesthetics. Come back soon!

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a beautiful Hotel. I loved the architecture and the flow of the building. The room we stayed at was very well designed and felt warm and private. I would absolutely recommend this hotel to anyone!
Stayed 1 night in Feb 2024
Response from Wendy on 2024/2/11
Thank you, chris, for taking the time to write a review. We are thrilled that you loved the hotel, architecture, and your room. Come back soon!

4/10 Poor

Zachary

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Chelsea on 2024/2/9
I'm sorry to see the stay did not meet your expectations, Zachary. I appreciated the opportunity to connect with you during your stay with your specific feedback. I hope you'll consider visiting us again the next time you visit Minneapolis!

2/10 Terrible

Laura, red wing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel but incredibly loud. The hotel was hosting a huge party that took over the entire main floor and had a dj on the second floor balcony blasting music till midnight. There were so many people crammed in there we had to push through the crowd just to get to the elevators. If we had known there was a party like this going on we would have picked a different hotel. $400 for the worst night sleep I’ve had in a hotel. A warning or ear plugs at checkin would have been nice. Also the breakfast staff at the Umbra restaurant in the hotel were incredibly slow and unfriendly. The woman at the front desk was very nice and understanding. Overall will not be going back. Surprised a Hilton would put a party over the comfort of the people paying to stay at the hotel.
Stayed 1 night in Feb 2024
Response from Chelsea on 2024/2/9
Laura, I am so sorry that your stay did not meet your expectations and the event on the main level had a negative impact on you experience. I do appreciate the opportunity to recify this situation offline, and I hope you'll consider giving us another opportunity the next time you're in Minneapolis!

4/10 Poor

Amela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Noise levels high at 1 am, had to call the front desk at 1 am and 2am
Stayed 1 night in Feb 2024
Response from Chelsea on 2024/2/5
Thank you for your feedback, Amela. I am so sorry you faced issues with noise from your neighbors during your stay. We hope you'll consider giving us another chance the next time you're visiting Minneapolis!

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely stunning!
Stayed 2 nights in Jan 2024
Response from Wendy on 2024/1/29
Thank you, Nick, for your kind words. We appreciate the perfect 5 out of 5 score. Come back soon!

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Thank you
Stayed 1 night in Jan 2024
Response from Wendy on 2024/1/25
Thank you, Andrew, for taking the time to write a review. We are thrilled that you had a great stay. Please come back soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 4 nights in Jan 2024
Response from Wendy on 2024/1/23
Thank you, Linda, for taking the time to write a review. We are glad that you found the hotel to be a great place and we appreciate the perfect 10 out of 10 score. Come back soon!

10/10 Excellent

Hillary, Chesterfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wendy on 2024/1/17
Thank you, Hillary, for leaving a review. We appreciate the perfect 5 out of 5 score. Come back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Wendy on 2024/1/16
Thank you, David, for the perfect 5 out of 5 score. Come back soon!

10/10 Excellent

Rollin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel by US Bank Stadium
Close to US Bank Stadium. Located in a restored warehouse building. Nice bar. French restaurant within building.
Stayed 5 nights in Jan 2024
Response from Wendy on 2024/1/15
Thank you, Rollin, for taking the time to write a review. We are so thrilled that you gave us a perfect 10 out of 10 score! And that you enjoyed our location, our ambiance, Umbra, and Chloe by Vincent. Come back soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
We got a two queen lofted room and it was gorgeous! I do think it's strange that hotels have just a barn door type sliding system for toilet privacy, especially in a 2 queen room. I can' t fault this hotel in following the trend.
Stayed 1 night in Jan 2024
Response from Wendy on 2024/1/8
Thank you for the wonderful review. We appreciate the perfect 10 out of 10 score and hope you'll come back soon!

6/10 Okay

anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
we loved the canopy except one thing... the air vent in our room smelled of propane or gas of some sort. it was so microscopic I could barely detect it. I was dizzy, my face was all dehydrated and we slept for excessive amounts of time, we felt ill and dizzy, aggressive and crazy. my son was falling over and could not function. I am hyper sentisive and can smell gases. we recommend that you take a personal gas detector that picks up less or approx 5ppm as this is very subtle. aside from that, the hotel the staff the rooms were all above acceptable. ps I still have not recovered from the gas smell and we are very sick at another hotel..
Stayed 1 night in Jan 2024
Response from Chelsea on 2024/1/10
Thank you for your feedback, Anna. I are so sorry to hear you weren't feeling well. I have shared your feedback with our engineering team, who have done extensive testing in the room you stayed in and found no evidence of any gases present in the air. We all hope you're feeling better now!

8/10 Good

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wendy on 2024/1/8
Thank you, Gabriel, for leaving a review. If your time permits, please let us know how we could've earned a perfect 5 out of 5 rating.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wendy on 2024/1/23
Thank you, Melissa, for the perfect 5 out of 5 score. We hope to see you again soon!