Check in was a nightmare. I traveled with family from over 1700 miles, fun trip cross country with kids. Upon arriving, I was greeted by a frantic, cigarette chain smoker name Wendy, who informed me that the internet was down and more than likely I would have to find a different hotel to stay the night as she couldn’t get us checked in. We decided to get an early dinner and left the premises and see if the internet came back on while we were gone. Upon returning to the hotel Wendy was engaged in a yelling match with an older gentleman telling him to go find another place to stay!!! Wendy lend him no help and told him repeatedly to go to another hotel. My turn was up and Wendy pretty much told me what she had told the gentleman before me. Wendy raised her tone of voice towards me in frustration which did not help solve the problem. I then gave her a couple of suggestions to get us checked in, look at the reservation on the phone, take a copy of my ID and Credit Card information and still wasn’t enough. After going back and forth the manager came out and agreed to check us in, he took my reservation number and gave us a room. After almost two hours of dealing with Wendy we made into our room and got the needed rest. Frankly the worst hotel experience check in. If I may give them a suggestion is to spend some time training your front desk staff to use common sense and customer service skills. They represent your brand!!!!