The hotel is self check in. No staff there. I encountered the password issues and the help desk hotline is not 24/7 that I only could stay in the airport without rest. I left message in the official website and no one answer yet. The check in time start at 8 pm, when I found there was no way I could sleep in the hotel it was too late for me to go back city to find the alternative!
真實旅客
於 2023 年 6 月住了 1 晚
2/10 很糟糕
ANTONELLA
2024 年 3 月 21 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lo schermo non funzionava e non rendeva possibile la gestione interna della cabina. Per spegnere la luce ho dovuto contattare l'assistenza, ma non sono riusciti a risolvere il problema allo schermo. Di conseguenza, per tutta la notte abbiamo avuto il tettuccio aperto e lo schermo in panne. Esperienza terribile e stiamo ancora provando ad ottenere un rimborso. Expedia poco collaborativo.
ANTONELLA
於 2024 年 3 月住了 1 晚
4/10 不太好
Ashley
2024 年 2 月 12 日
喜歡:整潔度
不喜歡:客房舒適度
Hard to find
I arrived early hours in the morning at 3am with no no instructions on where to find the pods or no signs up to where to go and not anything open to ask anyone spent 45 minutes walking around I did find a cafe that open up with with broken English she pointed me in the right direction. The touch screen was broken so could not turn the lights off and it was very very noisy cannot get any sleep
Ashley
於 2024 年 2 月住了 1 晚
2/10 很糟糕
Yasuhisa
2024 年 2 月 10 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
正しいパスワードで解錠できなかった。
Yasuhisa
於 2024 年 2 月住了 1 晚
8/10 不錯哦
Jessica
2023 年 10 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Un po’ cara, ma molto comoda se non ci sono i mezzi
Jessica
於 2023 年 10 月住了 1 晚
6/10 一般般
Debra
2023 年 10 月 23 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Very convenient location.
It is located in the airport so it is noisy— to be expected.
Contrary to advertising, there are no sheets. Just a torn rubber coated mattress.
Debra
於 2023 年 10 月住了 1 晚
2/10 很糟糕
Antonia
2023 年 10 月 14 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dont throw your money away
Dont bother wasting your money sleeping here. Neither the door or the window worked , texted them and they said there is nothing they can do and to send a complaint email but no one replied back. Hotel.com didn’t help with a refund either and told us to talk to the hotel. Trust me there would be no difference between sleeping on the floor in the airport or in this capsule.
Antonia
於 2023 年 9 月住了 1 晚
2/10 很糟糕
Baye
2023 年 9 月 30 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
0/5 Do not recommend
I could not even access the capsule. I spoke with the agent and she did not seem knowledgeable about the check in process because she kept trying to have me troubleshoot in ways that were not even possible with the system. She tried to change the check in phone number and it still did not work. Eventually, she told me to just "walk away and try again later". I ended up having to go to a totally different hotel. I contacted Hotels.com for a refund and it was denied because they state that the hotel doesn't have record of me calling them for assistance. I have now emailed the hotel with a screenshot of the WhatsApp phone call record. Hotels.com unhelpfully explained it was a nonrefundable reservation - but in that case I expect to be able to actually access the capsule. Save yourself the effort and lost money, pay a little more for a professional hotel near the airport, not the capsule.
Baye
於 2023 年 9 月住了 1 晚
2/10 很糟糕
Abdul Jameel
2023 年 8 月 19 日
Abdul Jameel
於 2023 年 8 月住了 1 晚
2/10 很糟糕
Kei
2023 年 8 月 11 日
Kei
於 2023 年 8 月住了 1 晚
4/10 不太好
Nikol
2023 年 8 月 5 日
Nikol
於 2023 年 7 月住了 1 晚
4/10 不太好
真實旅客
2023 年 6 月 22 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
O ecrã no interior da cápsula estava avariado, não permitindo desligar as luzes no interior nem fechar o teto, tive que dormir com a luz ligada a noite toda e a ouvir todo o ruído no exterior à cápsula, tendo sido uma noite muito mal dormida.
真實旅客
於 2023 年 6 月住了 1 晚
2/10 很糟糕
jose
2023 年 6 月 12 日
jose
於 2023 年 6 月住了 1 晚
6/10 一般般
Dani
團體旅遊
2023 年 3 月 12 日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
Practic but noisy
It's really practic and good idea this kind of places inside the airport, but in Malpensa is put in a wrong place: noisy, with people messing around during all the night, and also speaking close to your capsule and It's not insonoritzate. Positive thing, is to have a Whatsapp number to resolve your check-in problems.
Dani
於 2023 年 3 月住了 1 晚
10/10 有夠讚
De Ann
2022 年 5 月 14 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
De Ann
於 2022 年 5 月住了 1 晚
6/10 一般般
Maria Carla
2022 年 3 月 26 日
Maria Carla
於 2022 年 3 月住了 1 晚
4/10 不太好
Leonardo
2022 年 3 月 24 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Utile se funzionasse
Non funzionava il touch screen interno quindi le poche ore di riposo sperate non sono arrivate perché con la il riflesso in faccia
Leonardo
於 2022 年 3 月住了 1 晚
10/10 有夠讚
真實旅客
2021 年 7 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2021 年 7 月住了 1 晚
8/10 不錯哦
Richard
2020 年 8 月 25 日
喜歡:整潔度
Richard
於 2020 年 8 月住了 1 晚
2/10 很糟糕
Francine
2020 年 8 月 3 日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
As cápsulas não estão em funcionamento, em virtude da pandemia. Reservei, paguei e não usufruí.
Francine
於 2020 年 7 月住了 1 晚
4/10 不太好
真實旅客
商務旅客
2020 年 2 月 3 日
不喜歡:員工素質和客房舒適度
Complicated check-in and noisy but decent sleep
You need your phone number to check-in through a screen... but it did not work! The "hotel" doesn't have after-hour customer service, so I ended up calling hotels.com which told me to use a different phone number (never heard before!) as a chek-in code. Why wasn't this included in the confermation email?
Moreover: decent hotel pod in a noisy point at the airport (close to the bathroom), and no noise insulation.
真實旅客
於 2020 年 1 月住了 1 晚
10/10 有夠讚
真實旅客
2019 年 12 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comodissimo con un volo al mattino presto. La capsula é spazioso e il letto non é male
真實旅客
於 2019 年 12 月住了 1 晚
2/10 很糟糕
Luis
2019 年 10 月 24 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
PESIMA ELECCION
Fatal. Ubicación bulliciosa, fue imposible dormir. Calor excesivo dentro de la cápsula. No lo recomiendo a nadie.