Verified
2/10 Terrible
Tresa
2026/6/23
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The building is under hard construction.
The rooms are on the 4th floor and there is no elevator.
The entrance is on the other side of the building which means that i had to roll all of our luggage (we had 7 large suitcases + several carryons) thru the waking zone behind the Duomo during peak hours.
Once I reached the other side, I took the elevator to the sixth floor then climbed one floor up, got out to the roof, crossed the roof from one building to another all while carrying my luggage.
Then I had to carry the luggage two floors down to reach the hotel.
Rooms are newly remodeled, clean and very comfortable.
However, the property never mentioned any of above mentioned issues.
Moreover, after asking for assistance during check out, they simply never answered my messages.
Same happened when reporting WiFi that was not working at all. They simply never answered.
My strong recommendation is skip this hotel.
I was upset about carrying my luggage up and down buildings and crossing rooftops in 35C heat but what got me the most is lack of respect, compassion and absolute ghosting when it came to taking the responsibility.
I will never stay at this hotel again and I strongly recommend everyone to stay away from it so no one else has to go thru what my family and I endured.
Tresa
Stayed 1 night in Jun 2026