Verified review
2/10 Terrible
Verified traveler
2021/9/28
Disliked: Cleanliness, room comfort, communication
Beware! House of Horrors!
The apartment I was assigned was not the one in the photos online. At first, it appeared to be a nicer one. It was not! The jacuzzi tub, which was pointed out upon arrival, did not work. There was black mold in the shower. I was told it couldn't be cleaned until the day I was scheduled to check out.The a c had one setting - sub-Arctic! In the kitchen, there were broken, scorched and filthy pots and pans (he did bring one new pot and one new pan in the last afternoon - the only effort to address the issues I encountered! ). In addition, on the second night, a neighbor decided to have a loud party into the wee hours. The response from the rental agent? - they are not in control of the other units. I also had to reconnect all of the wires to the tv, cable box, etc. I was told the cleaning people unplug things. But why would they also completely remove wires from everything? I travel extensively and this was one of the worst experiences yet. They essentially ruined my visit to Milan. I am, unfortunately, sensitive to mold so this affected my health during this stay.
Stayed 3 nights in Sep 2021