One of those places where you wonder why it's so highly rated. I was shocked by how rude the staff was everytime. I kept giving them chances, said please and thanks (in case they just have such a hard job), but they were constantly awful when I asked any questions - despite it being my first time there.
The only good thing is that its close to the Central station.
Upon arriving, they gave no help, didn't point out where the elevator was, where to go for breakfast, etc, and then seemed annoyed I didn't automatically know. Despite the poor design of the layout.
I was dropping off my luggage early, and the man there was so unhelpful, and pretty much laughed at my questions about luggage safety.
The rooms are poorly insulated for noise, so we could hear the people hanging out in the lobby - the lobby is close to the front door, and the front door was underneath our dorm windows. Or maybe socializing at the front door. One of my roommates had been there a week and said it's like that most nights. Thankfully I was only there 2 nights. So unless you can sleep with the sounds of people singing and partying downstairs, you'd have a rough sleep.
The bathroom kept making gurgling sounds through the night and smelt pretty terrible in the morning. No idea what's wrong with their plumbing but something was off. I had to spray poopoori to be able to shower in there.
**Please make sure you do NOT pay extra for breakfast** You can get better for that price anywhere else.