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蒙特拿破崙大道套房飯店的評分

蒙特拿破崙大道套房飯店
Via Santa Cecilia, 4, Milan, MI

評論

9.4

好極了

10 分，有夠讚；614 則評論中有 459 則" "
8 分，不錯哦；614 則評論中有 117 則" "
6 分，一般般；614 則評論中有 24 則" "
4 分，不太好；614 則評論中有 6 則" "
2 分，很糟糕；614 則評論中有 8 則" "

9.6/10

整潔度

9.6/10

員工素質

8.8/10

設施服務

9.4/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點方便，房間寬敞、整潔
於 2018 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
我很喜歡這家飯店
房間非常的棒，備品準備的非常用心，到主要的逛街區也很近，我很喜歡這家飯店

8/10 不錯哦

Meng Hou

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Helena

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Quaint hotel. Contemporary decor, with all the Amenities and more. Staff was super friendly and accommodating
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Tommy

喜歡：整潔度、員工素質和住宿環境和硬體
Pulita e funzionale. Ottima posizione.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Ilhan

喜歡：整潔度、員工素質和住宿環境和硬體
Perfect for all around Milano visit.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Alper

於 2024 年 4 月住了 4 晚

6/10 一般般

Jeffrey

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The location of the property is amazing, very conveniently located near metro and shopping and dining options. Cleanliness was almost great, except for an open bottle of sparking wine in the mini fridge. Facilities were not great as far as air conditioning and sound/noise. They said there was a national directive that they couldn’t turn air conditioning on until after May though untrue for other hotels we stayed at on our trip. The HVAC only had a heat option but no fan, so we had to open the windows for air circulation, but when windows opened it was very noisy outside.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

6/10 一般般

mohammad

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
Staff were really nice and helpful but the bathroom in our room had a really bad smell and I gave the complaint to staff but they didn’t change the room nor fix the bad smell in the toilet.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Henrik

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

ilay

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Jonathan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Spot
Quiet, Clean, Safe, Comfortable Bed, Water Does Not Drain Well In The Shower (MOLDY SMELL), Secure Parking Near By, Close To Good Food, Site Seeing & Shopping
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Anita

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ottima location al centro di Milano ci tornerò sicuramente
於 2024 年 1 月住了 1 晚

4/10 不太好

Julien

不喜歡：員工素質
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Firouzeh

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Binbin

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service starting from check-in, all staff were very fluent in English and all very friendly. The parking was quite nearby (200m walking) and priced very reasonably for that area in Milan. The area was actually less busy because it wan't next to the shopping malls, hoever, it was only a 600m walk to Monte Napoleone and other busy shopping areas, very convenient. Would definitely stay here again if was to visit this area in Milan, only downside perhaps is that during lunch time, lots of people from surrounding offices will come out for lunch so all small restaurants and sandwich shops are quite busy around noon time.
於 2023 年 11 月住了 2 晚

4/10 不太好

Eivind

不喜歡：客房舒適度
Very noisy, with traffic outside, door lock did not work, AC did not work.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Deniz Ali

於 2023 年 10 月住了 2 晚

10/10 有夠讚

Firouzeh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and friendly staff and perfect location.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Ming

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My wife and I recently had the pleasure of staying at the Montenapoleone Suites during our trip to Milan, Italy, and it was nothing short of spectacular. This boutique hotel offers a level of luxury that truly sets it apart, and its prime location within walking distance of iconic landmarks and attentive service made it a remarkable experience. The rooms themselves are an oasis of luxury and comfort. We stayed in a suite on third floor, which was impeccably clean and tastefully decorated with modern Italian style. The attention to detail was evident, and the room came equipped with all the amenities one could desire. The bed was incredibly comfortable. In summary, Montenapoleone Suites is an exceptional hotel that I would highly recommend to anyone visiting Milan. Its unbeatable location, luxurious accommodations, and outstanding service combine to create an unforgettable experience. It's the perfect choice for those looking to immerse themselves in the heart of Milan's culture and style. I can't wait to return to this hidden gem on our next trip to this beautiful city. Grazie mille, Montenapoleone Suites, for making my stay in Milan truly memorable!
於 2023 年 10 月住了 4 晚

10/10 有夠讚

Stephen

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Abdul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff, super clean rooms and great location for shopping and local dinning. Rooms were very also very large.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Christine Ellenor

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Elegance and space. Tall windows filling the rooms with light. Spare, elegant furnishing.
於 2023 年 9 月住了 3 晚
Abdou - Front Office Manager 於 2023年9月13日回覆
Dar Christine,Dear AmalI would like to thank you for your positive evaluation and we look forward to having you back with us soon.Sincerely,

8/10 不錯哦

Diana

於 2023 年 9 月住了 2 晚

10/10 有夠讚

Francesco

情侶出遊
喜歡：設施服務
Simply great
於 2023 年 8 月住了 2 晚
Abdou - Front Office Manager 於 2023年8月11日回覆
Dear Francesco, We would like to thank you for sharing your experience at Montenapoleone suites. We are happy to read that you enjoyed our service and we would also like to thank you for the high rating with which you reviewed us. We hope to welcome you back to Montenapoleone suites soon, and we welcome this opportunity to send you our warmest regards.

6/10 一般般

真實旅客

Okay hotel with good location.
Okay hotel with extremely good location. You will hear the top floors above and you won’t get breakfast as the minus. Cute happy birthday sign on arrival but no welcome drinks or so that you would expect for the cost of the hotel.
於 2023 年 7 月住了 1 晚
Abdou - Front Office Manager 於 2023年8月11日回覆
Dear Guest,Thank you for taking the time with this feedback and inform you that we have taken note of your reports.Hope to host you again! Best Regards.

10/10 有夠讚

BERNARD，VERNOUILLET

於 2023 年 7 月住了 1 晚
Abdou - Front Office Manager 於 2023年9月11日回覆
Dear Bernard,Thank you so much for choosing and reviewing us.

10/10 有夠讚

LAURENT

喜歡：整潔度、員工素質和住宿環境和硬體
Hôtel au top Personnel attentionné
於 2023 年 7 月住了 2 晚
Abdou - Front Office Manager 於 2023年7月20日回覆
Cher Brad,nous vous remercions pour votre gentil commentaire! Nous espérons vous accueillir à nouveau très bientôt !!!Bien corialement.

10/10 有夠讚

Gabriela

喜歡：整潔度、員工素質和住宿環境和硬體
Everything is great for a stayed in MILANO, the only thing I believe they are a little loud when they clean in the morning which is fine, not a big deal. Everything else is pristine. I strongly recommend it.
於 2023 年 6 月住了 2 晚
Abdou - Front Office Manager 於 2023年7月6日回覆
Dear Gabriela,Thank you for sharing your experience at Montenapoleone suites and for the kind words of appreciation. We look forward to welcoming you back to Milan soon and send our warmest regards, Warm regards.

8/10 不錯哦

Ashley

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Misleading website
The website is very misleading: there is no fitness centre or spa. There was mo access to any pool either. The staff was lovely and the location was fabulous
於 2023 年 5 月住了 7 晚
Abdou - Front Office Manager 於 2023年6月11日回覆
Dear Ashley,Thank you so much for taking the time to share your feedback with us. We are glad that you appreciated our location and our staff.Regarding your comments about the pool, I think you are mistaken because it does not say on our website that we have a pool or spa in our facility, however, we do have rooms with hot tubs, but the room you booked was a classic suite in the annex.We hope to welcome you again very soon and maybe you'll our rooms with a jacuzzi.We take this opportunity to send you our warmest regards.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Abdou - Front Office Manager 於 2023年6月4日回覆
Dear Michael,Thank you for choosing Montenapoleone Suites and for leaving this high score.Warm regards.

10/10 有夠讚

ROBYN

於 2023 年 4 月住了 6 晚
Abdou - Front Office Manager 於 2023年6月4日回覆
Dear Robyn,Thank you for choosing Montenapoleone Suites.Warm regards.

10/10 有夠讚

Liliana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Abdou - Front Office Manager 於 2023年3月21日回覆
Thank you so much Liliana

10/10 有夠讚

David，Dallas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We made a last-minute booking here after deciding to ditch our final night in our Airbnb in Varenna to avoid taking the one hour train ride into Milan for our "Last Supper" tour, returning one hour by train to (off season) Varenna, and taking the same train again the following morning for our high speed train to Venice. Wonderful and classy suites, great location to the Duomo and high end shopping experiences. Carrefour basically across the street if your want to get some wine and food and have a lovely spread in your room.
於 2023 年 3 月住了 1 晚
Abdou - Front Office Manager 於 2023年3月20日回覆
Dear David,Thank you for choosing us during your stay in Milan, we sincerely appreciate your review rating us the top score which makes us smile and feel confident that our path is the one to follow and pursuit the excellence.We are glad to read you enjoyed our strategic loaction.Looking forward to welcome you soon again to your home in Milan we send our kindest regards.Warmest regards.

2/10 很糟糕

Roberto

於 2023 年 2 月住了 1 晚
Abdou - Front Office Manager 於 2023年3月20日回覆
Thank you so much Roberto

10/10 有夠讚

raffaele

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Abdou - Front Office Manager 於 2023年2月11日回覆
Dear Raffaele,Thank you for this high score.Hope to welcome you back in the future.Kindest regards.

2/10 很糟糕

MEE KYUNG

家庭旅遊
不喜歡：整潔度和員工素質
Will not stay again
I don’t think I will stay there again after stayed 3 nights.. When I talked with the staff when we arrived she said they will provide the water more if we want so I thought they will give us more free water. I asked another staff in the evening and he said if we finish free bottle then just drink water in the fridge and pay for it. He shouted on the phone and even I asked him to come to my room to show the price list he kept yelling at me in front of my mom. We paid almost 1200 euro for 3 nights and we were super shocked that hotel staff yelling at the guests. I contacted hotel.com and they helped me to send the e-mail to the hotel. The front manager and other staff apologized to me and said they will provide 200% service so I didn’t ask refund rest of the nights. But when we were back to the hotel at night. They didn’t clean up the room at all and even no free water no towels whole night. Shocked again. We left at 3:30 pm that day and cleaning service finished 2 pm. I didn’t know and even they didn’t ask if anything we need when we are out. Just mentioned that they will provide if we ask the water….. I was really wondering where was 200% better service. My mom said it was not worth to stay compare with the price and seriously ruined our good mood for travel. There was no restaurant for breakfast and coffee machine water part also so dirty. I will not stay there again
於 2023 年 1 月住了 3 晚
Abdou - Front Office Manager 於 2023年2月11日回覆
Dear Mrs Mee,first of all I would to thank you in advance for choosing Montenapoleone suites.As regarding your report, I understand that you had a poor experience at our hotel during your stay on February 1st due to the incident with the staff. We at Montenapoleone suites pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.We hope to have another opportunity to show you that our goal is to make our customers' stay unforgettable.Warmest regards

10/10 有夠讚

Martin Ove

於 2022 年 11 月住了 1 晚
Abdou - Front Office Manager 於 2022年11月23日回覆
Dear Martin,thank you for choosing Montenapoleone suites and for sharing this high score.Warm regards.

8/10 不錯哦

Olayinka

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is conveniently located a 5-10mn walk from the Milan shopping center and the Milan Cathedral. Staff was incredibly friendly, informative and helpful. Parking was a bit of challenge but at least they had an available option.
於 2022 年 10 月住了 1 晚
Abdou - Front Office Manager 於 2022年11月2日回覆
Dear Olayinka,We thank you for your kind words about our hotel. It makes us proud to know that we have conveyed such positive feelings to you.We hope we will soon have the pleasure of giving you a warm welcome back.

10/10 有夠讚

Rosalia

於 2022 年 10 月住了 1 晚
Abdou - Front Office Manager 於 2022年10月14日回覆
Dear Rosalia,thank you so much for this high score.We are happy that you enjoyed your stay with us.Warmest regards.

10/10 有夠讚

nancy，port st lucie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was so convenient to Milan. We took a walking tour with Viator and everything was close. The staff at this hotel are amazing, so helpful and so nice. Enjoyed my stay their.
於 2022 年 9 月住了 2 晚
Abdou - Front Office Manager 於 2022年10月14日回覆
Dear Nancy,thank for this amazing review, we trully appreciate it.we are delighted that you enjoy your stay with us.Kindest regards.

4/10 不太好

Jeremy

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The location was great and the public areas were clean and presentable. The staff were friendly and helpful. The property is let down by the maintenance of the room which was bordering on just plain bad. The curtain didn’t fit the window and so let in light along one edge. The curtain wasn’t blackout so the room was bright all night as the building across the road leaves the lights on. Shelves loose in bathroom, rotten exposed wood next to the bath in the room. Limescale to an unacceptable level around the shower door and around and under the sink and the tap was loose and flopped around next to the sink. The sink and bidet had sticky patches on them.
於 2022 年 9 月住了 3 晚

10/10 有夠讚

George

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The suite was very clean, spacious and had everything we needed (and more). Staff were very friendly and helpful and the location of the hotel was ideal for accessing the centre of Milan and the fashion district. We will be staying again.
於 2022 年 9 月住了 3 晚
Abdou - Front Office Manager 於 2022年9月9日回覆
Dear George,Thank you so much for your amazing review, it was a pleasure to have you as guests.Looking forward to welcome you back in the future.Warm regards.

10/10 有夠讚

JAMAL

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Parfait
於 2022 年 8 月住了 1 晚
Abdou - Front Office Manager 於 2022年9月5日回覆
Chèr JamalMerci de votre séjour parmi nous et de votre commentaire.

10/10 有夠讚

Simone

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very friendly staff, modern interior, excellent location - in walking distance of most things you will want to see for sure while in Milan.
於 2022 年 7 月住了 2 晚
Abdou - Front Office Manager 於 2022年8月1日回覆
Dear Simone, Thank you for your lovely comment and we were delighted to have you with us... Thank you once again and hope to see you in the future.

8/10 不錯哦

Marc

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
nice in town hotel with convenient location to Milan Center. Comfortable bedding and the Jacuzzi worked well. Expensive parking. Would stay again.
於 2022 年 7 月住了 2 晚
Abdou - Front Office Manager 於 2022年7月29日回覆
Dear Marc, thank you for sharing your score and we hope to have the opportunity of welcome you back in the near future. With kind regards

10/10 有夠讚

Lone

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautifully designed boutique hotel with Wonderful, helpful and kind staff. Our rooms were clean and spacious. Great location too!
於 2022 年 7 月住了 1 晚
Abdou - Front Office Manager 於 2022年7月27日回覆
Dear Lone, Thank you for staying at Montenapoleone suites and for sharing your experience with us. We are glad to read that you were happy with your stay and hope to welcome you in the near future. Warmest regards.

10/10 有夠讚

Hindia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Eine sehr schöne Unterkunft in der perfekten Lage! Supermarkt, Metro Station und die Stadt sind ganz nah. Die Zimmer sind sehr schön eingerichtet und das Bett super bequem. Es war so, als würden wir in den Wolken liegen!! Personal auch sehr freundlich und zuvorkommend. Wir würden aufjedenfall wieder kommen. Vielen Dank!
於 2022 年 7 月住了 3 晚
Abdou - Front Office Manager 於 2022年7月27日回覆
Liebe Hindia, Vielen Dank, dass Sie in den Montenapoleone Suites übernachtet und Ihre Erfahrungen mit uns geteilt haben. Wir freuen uns zu lesen, dass Sie mit Ihrem Aufenthalt zufrieden waren und hoffen, Sie bald bei uns begrüßen zu dürfen. Herzliche Grüße