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Italianway - Bergonzoli

Condo with kitchen, a short walk to Corso Buenos Aires

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Condo, 1 Bedroom, Terrace | Living area | Flat-screen TV
Apartment, 1 Bedroom, Terrace | Terrace/patio
Studio | 1 bedroom, premium bedding, individually furnished, desk
Condo, 1 Bedroom, Terrace | Private kitchen | Fridge, microwave, stovetop, dishwasher
Apartment, 1 Bedroom | Living area | Flat-screen TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 11.19 Ping (37 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio

Studio | Private kitchen | Fridge, microwave, stovetop, dishwasher

Studio

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 11.19 Ping (37 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

Highlights

Individually furnished
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Clothes dryer
  • 11.19 Ping (37 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV

Apartment, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 16.64 Ping (55 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen | Fridge, microwave, stovetop, dishwasher

Apartment, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Clothes dryer
  • 17 Ping (56 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, premium bedding, individually furnished, desk

Apartment, 2 Bedrooms

Highlights

Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
  • 20.88 Ping (69 square meters)
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV

Apartment, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 17 Ping (56 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, premium bedding, individually furnished, desk

Apartment, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 15.12 Ping (50 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen | Fridge, microwave, stovetop, dishwasher

Apartment, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 13.91 Ping (46 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Terrace

Apartment, 1 Bedroom, Terrace | 1 bedroom, premium bedding, individually furnished, desk

Apartment, 1 Bedroom, Terrace

Highlights

Terrace
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
  • 10.59 Ping (35 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | Flat-screen TV

Apartment, 2 Bedrooms

Highlights

Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
  • 21 Ping (69 square meters)
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, premium bedding, individually furnished, desk

Apartment, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 15.12 Ping (50 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV

Apartment, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 17 Ping (56 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | Flat-screen TV

Apartment, 2 Bedrooms

Highlights

Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
  • 20.88 Ping (69 square meters)
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | 1 bedroom, premium bedding, individually furnished, desk

Studio

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 14 Ping (46 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | In-room dining

Apartment, 1 Bedroom

Highlights

Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
  • 13.91 Ping (46 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Condo, 1 Bedroom, Terrace

Condo, 1 Bedroom, Terrace | Terrace/patio

Condo, 1 Bedroom, Terrace

Highlights

Terrace
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 14.22 Ping (47 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen | Fridge, microwave, stovetop, dishwasher

Apartment, 1 Bedroom

Highlights

Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
  • 13.91 Ping (46 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 13.91 Ping (46 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 13.91 Ping (46 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Private kitchen | Fridge, microwave, stovetop, dishwasher

Studio

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 12.11 Ping (40 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio

Studio | 1 bedroom, premium bedding, individually furnished, desk

Studio

Highlights

Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 13.91 Ping (46 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

Highlights

Individually furnished
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Clothes dryer
  • 13.91 Ping (46 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Via Privata Giulio Bergonzoli 1, Milan, MI, 20144

What's nearby

  • Corso Buenos Aires - 6 min walk - 0.6 km
  • Piazzale Loreto - 6 min walk - 0.6 km
  • Piazza del Duomo - 6 min drive - 4.2 km
  • Cathedral of Milan - 6 min drive - 4.2 km
  • Galleria Vittorio Emanuele II - 6 min drive - 3.9 km

Getting around

  • Via Venini Via Battaglia Tram Stop - 2 min walk
  • Milan Central Station - 15 min walk
  • Linate Airport (LIN) - 20 min drive

Restaurants

  • ‪Pizza Big - ‬6 min walk
  • ‪Amore e Gusto - ‬3 min walk
  • ‪La contadina - ‬4 min walk
  • ‪Terzo Millennio - ‬5 min walk
  • ‪Taiyo - ‬5 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Italianway - Bergonzoli

Condo with kitchen, a short walk to Corso Buenos Aires
This smoke-free condo building features free WiFi in public areas. The condo provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. Added amenities include free WiFi, a flat-screen TV, and premium bedding. Housekeeping is not available.
Air-conditioned accommodations at this condo offer hair dryers and irons/ironing boards. These individually furnished accommodations include desks. Beds feature premium bedding. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in the condo: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator (30 inch wide door)
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • No housekeeping service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive smart lock details
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.30 per person, per night, up to 14 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Italianway Apartments Bergonzoli Milan
Italianway Apartments Bergonzoli
Italianway Bergonzoli Condo Milan
Italianway s Bergonzoli
Italianway Bergonzoli Milan
Italianway - Bergonzoli Condo
Italianway - Bergonzoli Milan
Italianway - Bergonzoli Condo Milan

Frequently asked questions

Is Italianway - Bergonzoli pet-friendly?

No, pets are not allowed at this property.

How much is parking at Italianway - Bergonzoli?

This property doesn't offer parking.

What time is check-in at Italianway - Bergonzoli?

Check-in start time: 3 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Italianway - Bergonzoli?

Check-out is at 11 AM.

Where is Italianway - Bergonzoli located?

Located in Central Station, this condo building is within a 10-minute walk of Piazzale Loreto and Corso Buenos Aires. Piazza del Duomo and Cathedral of Milan are also within 3 mi (5 km). Via Venini Via Battaglia Tram Stop and Viale Brianza Tram Stop are within a 5-minute walk.

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Italianway - Bergonzoli Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 158 reviews
Rating 8 - Good. 50 out of 158 reviews
Rating 6 - Okay. 16 out of 158 reviews
Rating 4 - Poor. 12 out of 158 reviews
Rating 2 - Terrible. 16 out of 158 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

sang kyung

Liked: Cleanliness, room comfort, communication
Very good hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities, communication
Kind and beyond friendly, would stay there again
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay and very close to the central train station
Stayed 3 nights in Jul 2024

10/10 Excellent

Milagros

Liked: Amenities, property conditions & facilities, communication
Place beautiful and clean great stay
Stayed 1 night in Dec 2022

10/10 Excellent

ABDEL RAHMAN

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was great :) our stay was wonderful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeongnim

Liked: Cleanliness, amenities, room comfort, communication
Very convenient, comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely apartment, will definitely come back when in Milano
Stayed 1 night in May 2024

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Good, affordable accommodations for anyone looking to stay in Milan. The room was kept fairly clean, and the washroom was also very clean. Having to get the keys to the property at the station is a little bit annoying, but other than that it was a good stay.
Stayed 3 nights in Jul 2024

8/10 Good

Dagoberto

Liked: Cleanliness, property conditions & facilities, communication
You get very much from the place as is advertised. It’s clean, spacious. It works well for a short visit. Hosts are attentive to check-in. Although it did not feel super convenient to first have to go to the office in Centrale for check in, but it seems that’s a thing in Italy (having to provide passport and pay the tourist tax).
Stayed 1 night in Sep 2024

10/10 Excellent

SANDEEP

Liked: Cleanliness, amenities, property conditions & facilities, communication
really nice place, quite area, the unit it self was very clean and modern, large space nice washroom. it was further from town so have to uber it everywhere nothing walking distance to do. but very good for a family of 5
Stayed 1 night in Aug 2024

4/10 Poor

Laura

Liked: Amenities
Disliked: Cleanliness
It was ground floor and the bedding was very dirty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Wing yin kenneth

Liked: Cleanliness, room comfort, communication

Nice apartment

Easy to check in as check in point inside the Milan train station. good location with only 3 mins walk to metro station. Neat and tidy apartment with all the things you need.
Stayed 2 nights in Oct 2023

10/10 Excellent

SZE MEI

Liked: Cleanliness, property conditions & facilities, communication
Good
Stayed 1 night in May 2024

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities, communication
Was further from the train station then I’d thought when I booked.
Stayed 1 night in Mar 2023

4/10 Poor

Mike

Liked: Property conditions & facilities, communication
Disliked: Cleanliness
The sheets were not washed. It was not just stains. It was smelly and there was dry and hard stains on the sheets.
Stayed 1 night in Nov 2023

2/10 Terrible

francesco

Disliked: Communication

What a nightmare

Could not check in as I did not receive the message with all the instructions. Tried to call for a long time the number outside the property but they did not answer
Stayed 1 night in May 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Very dirty unfourtunately. Mosquito smudges all over the walls, dirty linen inside the closet from the last guests incredible amount of dust. Very Secure area, but use with discretion.
Stayed 1 night in Oct 2022

2/10 Terrible

Alfredo

Disliked: Amenities, property conditions & facilities, communication
Very terrible customer service. They shared their WhatsApp account however they never responded to any of my inquiries. Also you have to go to the central station to check-in, why can’t they just do it online and give the codes thru emails. Too many steps to get into the property. The place is so hard to find, even the Uber driver has difficulty to find it. The bathroom stinks.. there is a canal like smell after each use of the toilet.
Stayed 4 nights in Jul 2024

2/10 Terrible

Ferhat

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Elevator not working. No clear communication
Stayed 3 nights in May 2024

4/10 Poor

Rochy

Disliked: Amenities, property conditions & facilities, communication
I recently stayed at this hotel in Milan and had a rather disappointing experience. Upon arrival at the designated check-in time, we were informed that our apartment wasn’t ready. Despite arriving as instructed, we were told we would need to wait an additional two hours while the apartment was being cleaned. This meant wandering around Milan for almost three hours in the heat with all our luggage, which was extremely inconvenient and exhausting. The lack of communication and the extended wait time left a lot to be desired. For the price we paid, this level of disorganization and discomfort was unacceptable. I would not recommend this place to future travelers based on my experience.
Stayed 2 nights in Jul 2024

2/10 Terrible

Mariana

Liked: Amenities
Disliked: Property conditions & facilities
It was so cold in the apartment so we couldn’t wait to take a nice hot shower! And here it comes the water was barely warm… absolutely unacceptable conditions!!! I did conclude the property immediately after check in and the reply was very clear “the winter is over”… i asked for any portable heater and didn’t get anything…. Please stay away from this property !!! I travel a few times per year and this is my first experience writing such a horrible review… i would not want to stay in this property for free
Stayed 2 nights in Apr 2023

4/10 Poor

Glendelyn

Disliked: Cleanliness, amenities, property conditions & facilities
The apartment floor was very dirty & you would not notice it bec. it’s white tiled flooring. We didn’t have any slippers to use inside thats why we noticed the dust and black colour on our soles. Bed bugs all over the other double bed my 2 daughters had a big red bites on.Transportation and restaurants are not in the vicinity. Its a bit secluded area specially at night time, you won’t see people around. Not a cheap price we paid for 3 nights in Milan.
Stayed 3 nights in Aug 2023

6/10 Okay

Stanislav

Liked: Property conditions & facilities, communication
Disliked: Cleanliness
It looked fantastic on the pictures. However the bathroom shower had mold that could have easily been cleaned with some bleach. So the cleanliness was not there. Otherwise property is nice. Just was not clean. Also another issue was that in order for me to check in and get the key I had to go to the train station and go to their office then get an explanation on how to open the doors. That process was annoying and can be inconvenient for a lot of people, they need to have an on site pick up for the key with a code like most other places.
Stayed 1 night in Sep 2022

2/10 Terrible

Elena

Liked: Cleanliness
Disliked: Amenities, communication
The check in process is an absolute nightmare. We had to go the Italyway office at the train station to get the keys. So if you don’t arrive by train, it is a pain. Seems like it is close to the apartments however with all the traffic and luggage, it is a great pain. Apartment was in the basement, lift was not working for all 3 days we were there. Shower is mouldy. Apartment did not have neither stated heating nor air conditioning. We got frozen there. When I called the office, they said that they could not do much about it. They did not even provide with additional blankets and there were none available inside the apartment. Moreover, at first, the hot water was not hot at all. It was slightly warm and we were unable to take shower and get warm. I called them and asked to help, but they were not eager to do anything. The hot water got better though the next day. The only positive thing about the stay there was a parking. It was included and it was right next to the entrance door.
Stayed 3 nights in Apr 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort, communication

STAY AWAY AND DO NOT BOOK - FALSE ADVERTISING

My family and I left this Italianway property after 20 minutes of stepping our feet in the door and immediately booked another hotel. This Italianway property was in a graffiti infested and sketchy area and the walk to/from Central Station was farther than advertised. We saw a homeless man take a dump on the sidewalk on our way to the property. There was no way you could walk to/from this property from Central Station feeling safe, especially at night. Anybody with common sense will know that that you could easily get robbed staying in this area so we did not hesitate to leave. Regarding the property itself, the elevator in the building kept jerking when you enter, which is not normal. First impression of property itself was ok at best but definitely not worth their nightly rate. Photos were misleading. There is no onsite reception; their offsite reception is at Central Station, which is only open during business hours - HUGE RED FLAG. We understand that there are booking terms and conditions, but we asked multiple times for a full/partial refund as a courtesy/in good faith due to safety concerns and Italianway didn’t care and refused our multiple requests. They gladly kept our money for our 3 night booking when we didn’t even stay there at all!! We are a very loyal and frequent Hotels.com users and this is the worst property and experience ever on their platform. Most importantly, this Italianway property and Italianway customer service is really below Hotels.com standards.
Stayed 3 nights in Aug 2023