Overall quality is awful and unacceptable!!!If you vome to Milan for a pleasant journey, DON'T COME TO THIS BNB EVER! We stayed at both their branches 66 and 71, and we all had horrible experience there, the room doesn't have AC but the staff promised us there's a fan in the room which is not! And we asked for one they turned us down! The room is SO HOT and if we open the window the noises and mosquitoes keep us awake, we couldn't sleep well at all!!!!! There was one room we stayed even doesn't have curtains!!!! How ridiculous!!!! There are 7 rooms and only 2 shared bathrooms, the quality is awful! The bathroom smells and the shower head is broken, and the water temperature is very changeable. Also there are so many rules in this BnB, for instance we have to take the bath before 23, we can't stay at the lobby after 22, but all these may be understood, what we can not accept is once you checked out you are no longer their customers, we left the keys early but it is still the legal time to stay at the lobby cuz we are still the customer, but the cleaning staff kicked us out!!!! How ridiculous and unacceptable, once they have your money, they treat you like garbage. We won't recommend to any of our friends and families, even you who try to book this horrible BNB!