Check in lady was nice, but…,
After lugging our bags with our dog up to top floor, she didn’t properly activate the key card so had to go back down and leave the kids msg with luggage and dog in the hall…
got back up there only to find out she switch our two queen bed rooms to a queen suite with sofa bed, fine enough but…
Pulled out the sofa bed later only to find no sheet on the bed and no sheets for it in the closets or drawers, really?
Had to shlepp back to down to lobby and wait for front desk to find sheets for sofa bed
After this second inconvenience, an apology and room discount the from front desk lady would have been a nice gesture. It was very late and we were all totally exhausted, so these tests on our patience were a painful smack of incompetent service