Residences in Mid Suffolk District

"Our stay at this holiday inn in Colchester was excellent from the room to the breakfast will definitely stay there again."

"Getting a little run down. Homeless people camping outside . Rooms need more maintenance done.. cleaning can be a little better "

"Nice property, helpful staff, peaceful location"

"The staff were friendly and helpful and my room was spacious, bright, airy and clean. The bed was huge and very comfortable. The amenities were basic but I had everything I needed, including a much needed fan as it was a hot day! The hotel itself is nothing special, the decor is a little run down and in need of a paint job in some areas. My bathroom had rust in the bath and the finish was needing some tlc. The front entrance to the hotel clearly had a no smoking sign which was ignored as it had a strong smell of cigarettes which was not a good first impression. I’m not a fan of self check in at a hotel- it’s not nice to arrive and find the reception unmanned. I did call for assistance which came quickly however and the member of staff was very helpful. It was pretty average place and ok if you just need to stay for a night."

"Dirty towels on the corridor floor for at least 20 hours. Room carpet badly stained. Room smelt musty and was tired and poorly equipped. Key cards kept failing and had to be reprogrammed. Communal areas were grim and unwelcoming. A very depressing stay despite the staff trying to be helpful. "

"Very warm welcome from from reception on my arrive. Grounds and hotel is lovely. My only slight grumble is I had a dead bug/ beetle in my room on the floor and a small dead moth clinging to the folds in my towel in the bathroom. Breakfast was great. Lots to chose from."

"Lovely staff, excellent quiet location that is still very convenient for the city. And a lovely vegan breakfast!"

"The building is run down, the room we were put in had a dip in it either by broken floorboards under the Lino. The jacuzzi was not on. The breakfast was bleak. However the reception lady was helpful."

"My two daughters and I were informed by reception the night before that breakfast would start at a certain time. However, when we arrived the next morning, we were told by the lady behind the bar that because it was a bank holiday, breakfast would open an hour later. While we understood the change, the staff member was very rude, obnoxious, and unprofessional in the way she spoke to us. When we said we would report the matter, she replied, “I don’t care.” I later reported this to reception, where both staff members were very apologetic and understanding."