Hi Scott,Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Rest assured we will work on the cleanliness of the blankets and the carpets.

Hi Scot,Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help. Rest assured we will work on the cleanliness of our unit's bathroom. Thank you once again.

Thank you for taking the time to leave us a review.

Thank you for taking the time to communicate to us as why you were unhappy during your stay at our property, and we did not meet your expectations. Please accept our sincerest apology for any trouble or inconveniences we have caused you. We have every desire to address your needs and provide the best solution available to resolve your concern should we have known this during your stay. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Thank you for taking the time to post a review to us. We would like to know why you were unhappy during your stay at our property. We have every desire to address your needs and provide the best solution available to resolve your concern. Please contact us Kindly contact us at our number to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Hello Waled. Thank you for taking the time in providing feedback as to why you were unhappy during your stay at our property, and we did not meet your expectations. First and foremost, we have sent you the information that the check-in time is at or after 4 PM. Any early check-in requests will depend on the unit's availability. Unfortunately, we have a back-to-back reservation on your arrival date and we do not allow early check-in in that case since our housekeeping team needs time to clean the unit after the guest checkout and prior to the next guest's check-in. Furthermore, you have booked a privately owned unit, thus, any renovations you have observed in the building are beyond our management. Rest assured that your feedback will be relayed to the hotel management.

Thank you for taking the time to leave a review. Due to post-covid being so busy, with everyone traveling, we are sorry if the hotel services aren't where they should be. We only manage the units where you sleep and hope you had a pleasant experience in the room you stayed in.

Thank you for taking the time to leave us this thoughtful review.

Thank you for taking the time to post a review to us. We would like to know why you were unhappy during your stay at our property. We have every desire to address your needs and provide the best solution available to resolve your concern. Please contact us Kindly contact us at our number to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property, and we did not meet your expectations. It would have been better if you have informed us of your concerns so we were able to address them immediately. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.

Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property, and we did not meet your expectations. Please note that our property showed as "Private" on the page where you have found us. Thus, you have booked a privately owned unit and it has a minimum number of items available in there. Additional necessities will be the guest's responsibilities.

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. We could have resolved the issues you were having during your stay if you have informed us, but we haven't received any complaints. I hope you could have at least informed us of the reason for giving a low score so we can change/improve it for our future guests. We are always available to our guests and see to it that your vacation in our beautiful home is as comfortable and pleasant as possible. But then again, thank you so much for leaving a review, this just means that our units still have room for improvements. I assure you that your future stay will be even more enjoyable!

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help define that experience and let others recognize the value we provide. We hope you have told us what we need to improve so you could have given us a better score. But we hope to see you again soon!

Hello. Thank you for your feedback. We apologize for any inconvenience. We will make sure to improve the process to avoid any delays with your check-in. Regarding the room's condition, hotel staff should have been informed immediately. Thanks for booking our property. We hope you'll give us a chance and serve you better soon.

Hello Richard. Please let us know what happened during your stay so that we can address it.

Hi, Thank you for taking the time to leave us a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. We apologize if you got confused on the check-in procedures. You booked a privately owned unit, so we have a separate check-in procedures from the hotel to make sure the person staying in the unit matches the person on the reservation. We could have send our handyman to fix the refrigerator if you have informed us during your stay. Our property manager is available via phone or text 24/7. We will check why he wasn't able to respond to you to prevent this from happening again. Once again thank you for the feedback and we hope to see you again soon!

Hi Jim, Thank you so much for taking the time to leave a review. We apologize again regarding the Keurig coffee maker and microwave. When you reported it which was your last night of stay, you refused our help. We already replaced those 2 items with new ones, thank you for reporting it. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!

Hi, Thank you for taking the time to leave us a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. We apologize if you got confused on the check-in procedures. You booked a privately owned unit, so we have a separate check-in procedures from the hotel to make sure the person staying in the unit matches the person on the reservation. Once again thank you for the feedback and we hope to see you again soon!

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely helped define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!

Thank you, Valued Guest. We hope to serve you again in your next vacation.

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us, and we look forward to serve you again in your next vacation.

Thank you so much for taking the time to leave a review. Your feedback is very important to us and is highly appreciated. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!

Thanks for your feedback. A comfortable stay is one of our company's goal for our guest. It's a pity you did not bring these concerns to our attention at the time of your stay, had you done so we would have taken care of it immediately. However, we hope you understand that the event of the hotel is not in our control. But we are always available to our guest, and see to it that your vacation in our beautiful unit be as comfortable and pleasant as possible. I assure you that your future stay will be even more enjoyable!

Thank you so much for taking the time to leave a review Alexandre. Your feedback is very important to us and is highly appreciated. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!

Hello. May we know what happened during your stay so that we can address it? We'd love to know your thoughts.

Thank you for your recent visit at our property in Marenas Beach Resort, we hope you've enjoyed your stay! As one of our preferred guests, your feedback is of the utmost importance to EroRentals. We are constantly striving to provide the ideal experience for our guests, and your input will help us to define that experience. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you for choosing Private Ocean Condos at Marenas Beach for your recent stay in Sunny Isles. It was a pleasure to have you as our guest. It is very important for us that our guests’ experiences are shared and hearing your thoughts through writing them. We value each and everyone's opinion as our guests’ satisfaction is our main priority. In behalf of EroRentals, we would like to take this opportunity to thank you for your feedback and we hope to see and serve you again in your future vacation.

Hello Walter. Thank you so much for taking the time to leave a nice review. Your feedback is our motivation to always provide excellent service to our guests. We are happy that you and your wife had a great time during your stay, though, unfortunately, we do not have control on the on-going construction nearby. We hope to be able to serve you again in your next vacation!

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely helped define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!

We're sorry for the inconvenience, Y. Please let us know what happened so that we can address it immediately.

Dear Beloved Guest, We're sorry to hear of about your unfortunate experience at our property. We only manage the private units and have little control on what the hotel does as unfortunately we do not employ the hotel front desk/employees and we are limited to only services provided within the room itself and are therefore greatly affected if you had negative experiences outside the room with your negative review. We appreciate if you can reach out to us so we can make it up to you on a future stay.

Hello Sir/Madam, We sincerely apologize that the room has not met your expectations and caused inconvenience. Please let us know what happened in order for us to address this concern immediately.

Apologies on the inconvenience you have experienced. Please let us know what happened for us to check with our team. On the other hand, thank you for letting us know that you have enjoyed your stay. We hope to serve you again in the future.

Hello Nick, Thank you for your positive comments. We are so glad to hear that your stay with us is worthwhile. We look forward to welcoming you back to the hotel in the future.

Thank you for bringing this to our attention and deeply apologize on the inconveniences you have experienced. We only manage the private units and have little control on what the hotel requires, like the resort fees and valet parking fees. We'll make sure to have this checked on those items mentioned and be taken care of in first priority.

Apologies for the inconveniences you have experienced. Please let us know what happened so that we can address it.

Thank you Ernest for your great feedback! We truly hope to accommodate you and your family again very soon!

Dear Guest, We are terribly sorry if the front desk did not treat you correctly. The front desk is instructed to direct you to our housekeeping department so that we can provide you with ANYTHING you need during your stay. We do want to make this up to you even though our staff doesn't work at the front desk as the are hired by the hotel administration so please contact us so we can make it right. We will do whatever is necessary to gain your trust again!

Hi Elisabeth, Thank you for your review! We are glad you enjoyed the beach and enjoyed the unit you stayed in. We will certainly let the building know about your feedback on the pool and try to make sure that gets improved. We look forward to hosting you and your family again very soon!