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Reviews of 1 Hotel South Beach

5 out of 5
1 Hotel South Beach
2341 Collins Avenue, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 766 out of 1007 reviews" "
Rating 8 - Good. 95 out of 1007 reviews" "
Rating 6 - Okay. 52 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 58 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/5/3
Dear Jaime, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 4 nights in Apr 2024
Response from Mauricio Miguelena on 2024/5/3
Dear Natalie, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Mauricio Miguelena on 2024/5/2
Dear Allison, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Lindsey Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful stay! Hotel was gorgeous & staff was phenomenal. Can’t wait to come back!
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/5/1
Dear Lindsey, Thank you so much for taking the time to leave such a kind review of your stay with us at 1 Hotel South Beach. We are thrilled to hear that you had a wonderful experience and that our beautiful property and attentive staff made your stay even more enjoyable. We hope to have the pleasure of welcoming you back soon and exceeding your expectations once again. Thank you for choosing 1 Hotel South Beach and for recommending us to others. Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

PANAGIOTA, coatesville

Traveled with partner
Liked: Cleanliness, staff & service
Wonderful hotel
Stayed 2 nights in Apr 2024
Response from Mauricio Miguelana on 2024/5/1
Dear Panagiota, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mauricio Miguelena on 2024/5/1
Dear William, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

KENNETH, CATALDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/29
Dear Kenneth, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Lanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and the food and drinks were great. Highly recommend.
Stayed 1 night in Apr 2024
Response from Mauricio Miguelena on 2024/4/24
Dear Lanie, Thank you for your positive review of 1 Hotel South Beach. We are thrilled to know that you had a wonderful experience with our team and enjoyed the food and drinks during your stay. Our team takes great pride in providing exceptional service and we are glad to know that it did not go unnoticed.We also appreciate your recommendation to others. It is our goal to ensure that each and every guest has a memorable and pleasant stay with us. We will pass on your compliments to our kitchen and team, who will be delighted to hear that their efforts are appreciated.We hope to welcome you back soon and exceed your expectations once again. Thank you for choosing to stay with us and for sharing your feedback. Warm regards, Mauricio Miguelena, General Manager

10/10 Excellent

Eunice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing
Stayed 4 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/24
Dear Eunice, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Yasmeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/25
Dear Yasmeen, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was attentive and personable. The property is 10/10. We have stayed at many hotels on Collins Ave but will not be booking anywhere else from now on. Worth the splurge.
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/24
Dear Alexis, Thank you so much for taking the time to write a review of your recent stay at 1 Hotel South Beach. We are thrilled to hear that you had such a wonderful experience with us.Our team strives to provide top-notch service to all of our guests, and we are delighted to know that you found them to be attentive and personable. We will definitely pass along your compliments to the team, as it is always rewarding for them to hear when their hard work is appreciated.We are also pleased to hear that our property met your expectations and received a perfect 10/10 rating from you. We take great pride in maintaining our facilities to the highest standards, and we are glad that our efforts have not gone unnoticed.It means a lot to us that you have found our hotel worth the splurge. We promise to continue providing exceptional experiences to all of our guests and we cannot wait to have you back for another unforgettable stay.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back to 1 Hotel South Beach in the near future.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/23
Dear Carol, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Jordan

Traveled with family
Liked: Amenities, property conditions & facilities
The absolute best pool staff at SOAK cabanas. Highly recommend during your stay.
Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/22
Dear Jordan, Thank you for taking the time to share your review with us. We are thrilled to hear that you had an enjoyable experience at the Wave cabanas and that you found our pool team to be the best. Our team works tirelessly to provide exceptional service to our guests, and we are delighted that their efforts did not go unnoticed. We are glad that you would highly recommend our cabanas during a stay with us. The pool is indeed a fantastic place to relax and unwind, and our staff takes great pride in making sure that every guest has a comfortable and enjoyable time. We will definitely pass along your kind words to them, as it will serve as motivation to continue exceeding our guests' expectations. Thank you for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back to 1 Hotel South Beach in the future. Warm regards,Mauricio Miguelena, General Manager

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious. The property is gorgeous. Just all around great experience.
Stayed 5 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/18
Dear Carlos, Thank you so much for taking the time to write such a lovely review. We are delighted to hear that you had a great experience during your stay at 1 Hotel South Beach. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay and we are glad that we were able to meet your expectations.Our spacious rooms are designed with our guests' comfort in mind and we are happy to know that you found them to your liking. It is also great to hear that you enjoyed our beautiful property. We strive to provide a serene and luxurious ambiance for our guests to relax and unwind in.We appreciate your positive feedback and it means a lot to us as it motivates us to continue providing the best possible experience for our guests. Thank you for choosing to stay with us and we hope to welcome you back in the near future for another exceptional stay.Sincerely, Mauricio Miguelena, General Manager

6/10 Okay

maria

Liked: Amenities, property conditions & facilities
Sofa bed in the one bedroom suit it was absolutely terrible. Room smelled like cigarets
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/16
Dear Maria, Thank you for taking the time to review 1 Hotel South Beach. We are disheartened to hear that your experience with the sofa bed in your accommodations was not up to your expectations. Our team takes great pride in providing comfortable and well-maintained rooms for our guests, and we apologize for any discomfort or inconvenience you may have experienced.We have addressed this issue with our housekeeping staff to ensure that all rooms are thoroughly checked for any lingering odors and that the sofa bed is in good condition for future guests. Please know that we take all guest feedback seriously and are constantly working to improve our services.We would appreciate the opportunity to make it up to you and regain your confidence in 1 Hotel South Beach. If you decide to stay with us again in the future, please reach out to our Front Desk team who will be happy to assist you in selecting a room that meets your needs and expectations.Thank you for choosing to stay with us and we hope to have the chance to welcome you back to 1 Hotel South Beach for a more enjoyable experience.Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/15
Dear Troy, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/15
Dear Chelsea, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size alone made it worth the stay but everything was great!
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/11
Dear Kenneth, Thank you for taking the time to leave us a review about your recent stay 1 Hotel South Beach. We are delighted to hear that you had a positive experience and found the room size to be worth your stay. We pride ourselves on providing comfortable and spacious accommodations for our guests to relax and unwind in.We value your loyalty and hope to have the opportunity to welcome you back to 1 Hotel South Beach in the near future. Thank you again for choosing 1 Hotel and for sharing your wonderful review.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

Jacquelyn Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property not only looks good but it smells good, I love the option of different pools and food. The rooms are amazing and large!! EXELLENT hotel I can't wait to go back.
Stayed 4 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/10
Dear Jacquelyn, Thank you for taking the time to share your experience at 1 Hotel South Beach. We are delighted to hear that you enjoyed your stay with us and found our property to be visually appealing and pleasant-smelling. Our team works hard to maintain high standards of cleanliness and comfort for our guests, and we are glad that this was reflected during your visit.We are also pleased to know that you appreciated the options for pools and food available at our hotel. We strive to offer a variety of amenities to suit the preferences of all our guests, and we are glad that you found something to your liking. We will be sure to pass along your kind words to our team.It is wonderful to hear that our spacious and well-appointed rooms exceeded your expectations. We take pride in providing our guests with a comfortable and relaxing space to unwind after a day of exploring or working.Thank you for choosing 1 Hotel South Beach and for sharing your positive feedback. We can't wait to welcome you back for another excellent stay.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

PAT

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel brand is unmatched and absolutely beautiful and well crafted. We always enjoyed our stays at the 1 Hotel.
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/10
Dear Pat, Thank you so much for taking the time to leave such a wonderful review about your experiences at 1 Hotel South Beach. We are thrilled to hear that you have consistently enjoyed your stays with us and that our brand has left a lasting impression on you.At 1 Hotel, we strive to provide our guests with an unmatched experience that combines the beauty of nature with the comfort and luxury of a well-crafted hotel. We are delighted to know that we have met and exceeded your expectations in this regard.We would like to thank you for your continued support and for choosing 1 Hotel as your preferred destination. We are looking forward to welcoming you back for another unforgettable stay in the near future.Warm regards,Mauricio Miguelena, General Manager

10/10 Excellent

Kyungro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size is good.
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/10
Dear Kyungro, Thank you for taking the time to leave a review of your recent stay at 1 Hotel South Beach. We are pleased to hear that you found our room size to be satisfactory. We are committed to providing comfortable and spacious rooms to ensure our guests have a pleasant and relaxing stay.We hope you had an enjoyable and comfortable stay with us and we look forward to welcoming you back in the future. Thank you again for choosing 1 Hotel South Beach and we appreciate your kind words about the room size. We will continue to provide exceptional service and amenities for all our guests. Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Siobhan M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on 2024/4/8
Dear Siobhan, Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our team during your stay at 1 Hotel South Beach. Our team works hard to provide exceptional service to all of our guests, so it means a lot to hear that they made a positive impact on your stay. We will be sure to pass along your kind words to them.Our goal is to create a welcoming and comfortable atmosphere for our guests, and we are glad to hear that our staff helped contribute to that. We hope that you had a memorable stay and we would love to have you as our guest again in the future. Thank you for choosing 1 Hotel South Beach and for sharing your positive experience with us. Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Barry R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/26
Dear Barry, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

6/10 Okay

John P.

Stayed 4 nights in Apr 2024
Response from David on 2024/4/25
Dear John, Thank you for your review. We are looking forward to welcoming you back! Naturally, 1 Hotel South Beach

10/10 Excellent

Nailah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience ever. Staff was very attentive, friendly and caring. Hotel cleanliness was superb!!!!
Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/5
Dear Nailah, Thank you for taking the time to leave such a glowing review of 1 Hotel South Beach. We are thrilled to hear that you had the best experience during your stay with us. Our team works hard to provide attentive, friendly, and caring service, and we are pleased to know that they met your expectations. Maintaining a high level of cleanliness is a top priority for us, so we are glad that you found our standards to be superb. We hope to have the opportunity to welcome you back and provide you with another exceptional stay. Thank you again for your kind words. Sincerely,Mauricio Miguelena, General Manager

2/10 Terrible

shujat

Stayed 1 night in Apr 2024
Response from Mauricio Miguelena on 2024/4/24
Dear Shujat, I received your review reflecting your less than satisfactory experience during your stay. I want to extend my sincerest apologies for any inconvenience or disappointment you may have encountered.Please know that we take all feedback seriously and use it to improve our services and we apologize if we missed the mark during your stay. We want all our guests to have a pleasant and enjoyable stay, and I am disappointed that we were unable to meet your expectations. I have passed your feedback onto our team, and we will do our best to address these issues and improve our services for future guests. Thank you for your valuable feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Mauricio Miguelena on 2024/4/24
Dear Jason, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from David on 2024/4/3
Dear Branko, Thank you for your wonderful review. We are looking forward to welcoming you back! Naturally, 1 Hotel South Beach

10/10 Excellent

James Knight

Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/22
Dear James, Thank you so much for your 5-star rating! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, Resort Manager

6/10 Okay

Lina aziz

Liked: Cleanliness, staff & service, amenities
I liked the Prperty but is supper expensive, when you book with Expedia, there is an additional charge for the property you need to pay at the property, I found people are smoking even it is not allowed, shower needed to be fixed, children are playing with ball in the Jaccussi and swimming pool even the instruction did not allow, towels were not available at the beach on Saturday for the full day even we are paying $ 250 usd per day resort fee, I am disappointed with the facility compare to the money that I payed
Stayed 4 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/1
Dear Lina, We are glad to hear that you enjoyed your overall stay at 1 Hotel South Beach. We take great pride in providing exceptional service and accommodations for our guests. However, we apologize for the inconveniences that you experienced during your visit.We apologize for the issues you encountered with smoking and children playing in restricted areas. Our policies clearly state that smoking is not allowed on the property, and our staff is trained to enforce this rule. We will also address the issue of children playing in restricted areas and remind all guests to follow our safety guidelines.Additionally, we have taken note of your feedback about the shower and availability of beach towels. We will work to ensure that such issues are promptly addressed to improve the overall experience for all our guests.Thank you for taking the time to share your feedback with us. We apologize for any disappointment you may have experienced and will take all necessary steps to ensure that your next visit with us exceeds your expectations.Thank you for choosing to stay with us, and we hope to welcome you back in the future for a more enjoyable experience.Sincerely,Mauricio Miguelena, General Manager

6/10 Okay

Philippe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too crowded No sunbeds at pool
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/2
Dear Philippe, Thank you for taking the time to write a review about your recent stay at 1 Hotel South Beach. We deeply apologize for the inconvenience caused by the crowds and lack of sunbeds at the pool. We understand that this may have affected your overall experience with us.Please know that we are constantly working towards improving our facilities and services to meet the expectations of our guests. While we do our best to accommodate the needs of all our guests, we regret to hear that we fell short in this aspect during your stay.We value your feedback and will take it into consideration as we continue to make enhancements to our property. Our pool area is a popular spot, especially during peak seasons, like spring break, and we will review our seating arrangements to ensure all guests have equal opportunities to enjoy the pool.Despite this issue, we hope that you were able to enjoy other aspects of 1 Hotel South Beach and have a pleasant stay. If you choose to visit us again in the future, we would love to have another opportunity to exceed your expectations.Thank you for choosing to stay with us and we hope to welcome you back soon.Best Regards,Mauricio Miguelena, General Manager

2/10 Terrible

Theodore

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible customer service and rude management. We have waited over 6 hours, and are still waiting to check in to our rooms. Zero assistance from any staff, zero accommodation for a family with several small children. Go to the Four Seasons, STAY AWAY from this clown show.
Response from Reservation Team on 2024/3/30
Dear Theodore Kazakos,We wanted to extend our apologies to you for all the inconveniences encountered so far. Here a 1 Hotel South Beach, this is not the level of service we strive to provide.We have informed our Front office of your feedback, our management team advised that they're in communication with you.We will do our best to assist you and make your stay enjoyable.

10/10 Excellent

Max

Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/18
Dear Max, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

ANGELO, Kew Gardens

Stayed 1 night in Mar 2024
Response from Mauricio Miguelena on 2024/4/16
Dear Angelo, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Tanya

Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/15
Dear Tanya, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Imran

Stayed 4 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/15
Dear Imran, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Katherine Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 7 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/25
Dear Katherine, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/25
Dear Christopher, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how helpful the staff was. Everyone always had a smile and was more than happy to help. Will definitely stay here again and highly recommend to all from family to singles.
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/25
Dear Rhonda, Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience during your stay with us at 1 Hotel South Beach. We take great pride in our team and their ability to make our guests feel welcome and taken care of. We will be sure to pass along your kind words to our team.We are also happy to hear that we were able to meet your needs and that you would recommend us to others. We strive to provide a comfortable and enjoyable stay for all of our guests, from families to singles. It means a lot to us to know that we were able to exceed your expectations.Thank you so much for choosing to stay with us. We look forward to welcoming you back in the future and making your next stay just as enjoyable. We appreciate your support and recommendation.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Subin

Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/12
Dear Subin, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Ossama, ROSEVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit and great location. Awesome amenities and the restaurants are our of this world. Highly recommend
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/22
Dear Ossama, Thank you so much for taking the time to share your experience at 1 Hotel South Beach.We are thrilled to hear that you had a great visit and found our location to be convenient. We take pride in providing top-notch amenities and it is wonderful to know that you found them to be awesome. Our team works hard to create a memorable dining experience and we are glad that our restaurants exceeded your expectations. Thank you for highly recommending us and we look forward to welcoming you back in the future.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Carlos

Liked: Amenities, property conditions & facilities
Amazing property
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/22
Dear Carlos, Thank you for your recent stay at 1 Hotel South Beach and for taking the time to share your review. We are thrilled to hear that you found our property to be amazing.At 1 Hotel, we strive to provide our guests with the best possible experience, and we are glad that we were able to meet your expectations. From our comfortable rooms to our excellent amenities, we work hard to ensure that every aspect of your stay is nothing short of exceptional.Thank you for choosing to stay with us, and we hope to welcome you back for another amazing experience in the future.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

Vincent

Stayed 4 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/10
Dear Vincent, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Jayant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Jan 2024
Response from Mauricio Miguelena on 2024/3/20
Dear Jayant, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General ManagerEditDelete

10/10 Excellent

Austin, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/19
Dear Austin, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our property to be great. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Corrine Maria Cervasio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/19
Dear Corrine, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Eduart, Pelham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/10
Dear Eduart, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

jean

Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/8
Dear Jean, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again! Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Lyubomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on 2024/4/3
Dear Lyubomir, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

4/10 Poor

Yauheniya, Van Nuys

Traveled with group
Disliked: Cleanliness
Our recent experience at the 1. HOTEL fell short of our expectations. Regrettably, the cleanliness of the room, particularly the carpet, was unsatisfactory. Additionally, we encountered persistent noise stemming from the bathroom, as both the toilet and shower were leaking. Furthermore, there was a continuous blinking disturbance throughout the night.
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on 2024/3/13
Dear Yauheniya, Thank you for taking the time to share your feedback with us regarding your recent stay at 1 Hotel South Beach. We are disappointed to hear that your experience fell short of your expectations and we sincerely apologize for any inconvenience caused.It is disheartening to learn that the cleanliness of your room, particularly the carpet, the persistent noise from the bathroom, the toilet and shower leaking and the blinking disturbance throughout the night, did not meet your standards. Our housekeeping and maintenance team takes great pride in maintaining a high level of cleanliness throughout the hotel, and we are sorry that this was not reflected in the condition of your room. We will address this issue with our team immediately to ensure that similar situations do not occur in the future.We value your feedback and will use it as an opportunity to improve for our future guests. We would love to have the opportunity to make it up to you and regain your trust in 1 Hotel South Beach. If your travels bring you back to our area, we hope you will consider giving us another chance to provide you with a superior experience.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Mauricio Miguelena, General Manager